Went to HMV and a few other stores to get some birthday presents for a relative. Darcie was behind the counter and served us not only once but twice as she pointed us in the direction of a present we... Vis mer
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Beliggenhet
Bytt filial11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I have two HMV in relatively close proximity (Newcastle and Gateshead) and they’re my go to high street store if I want something in a hurry and prepared to pay for it - like my Beastie Boys Check Yo... Vis mer
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I went in for some Topps Disney chrome boxes and the guy behind the counter was incredibly friendly and his service was really good.
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HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... Vis mer
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Informasjon om virksomheten
Om hmv (UK) - Gateshead
Skrevet av virksomheten
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet av virksomheten
- home of entertainment since 1921
Kontaktopplysninger
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, Storbritannia
4,8
Enestående
288 anmeldelser
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Svar fra hmv (UK) - Gateshead
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Svar fra hmv (UK) - Gateshead
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Attended for a signing really great…
Attended for a signing really great service throughout and the whole team was really helpful
22. februar 2026
Svar fra hmv (UK) - Gateshead
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service in store to order and…
Great service in store to order and arrived quickly
18. februar 2026
Svar fra hmv (UK) - Gateshead
Hi Dawn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Product and experience.…
Bought my stereo unit from HMV store Gateshead, assistant was knowledgeable and very helpful, unit came 3 days later really pleased with my purchase.
15. februar 2026
Svar fra hmv (UK) - Gateshead
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great price with fast availability for…
Great price with fast availability for pickup from store.
23. januar 2026
Svar fra hmv (UK) - Gateshead
Hello Les
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Svar fra hmv (UK) - Gateshead
Hi Gareth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Bought this DVD box set for my son
Bought this DVD box set for my son, he’s very happy with his gift! Good price compared to other places selling this box set. We love shopping in HMV and the collection of the order was a breeze in store.
12. desember 2025
Svar fra hmv (UK) - Gateshead
Hi EC
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very good experience
Assistants in shop very helpful in advising me what was available, nothing too much trouble.
19. januar 2026
Svar fra hmv (UK) - Gateshead
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar fra hmv (UK) - Gateshead
Hi Mark,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar fra hmv (UK) - Gateshead
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant staff
I returned an item for an exchange & the member of staff who served me & the manager were brilliant!
12. januar 2026
Svar fra hmv (UK) - Gateshead
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar fra hmv (UK) - Gateshead
Hi tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service friendly helpful staff
14. januar 2026
Svar fra hmv (UK) - Gateshead
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer care
Friendly staff, well organised, fantastic communication, will recommend to family and friends.
14. januar 2026
Svar fra hmv (UK) - Gateshead
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Disappointed with the Gateshead Store.
I like house but there seemed to be more heavy metal in the Gateshead store. With the two assistants following me around which I found intrusive. I turned to them and told them I get more of the music I like of ITunes which I pay monthly for. I was dissatisfied with my visit and will not go to HMV stores anymore.
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra hmv (UK) - Gateshead
Hello Christopher
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Great service
The shop assistant was extremely helpful and efficient and the service was excellent.
The communication about our order and expected delivery via email was great and the delivery was earlier than stated.
7. januar 2026
Svar fra hmv (UK) - Gateshead
Hi Emma,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful at ordering
Very helpful at ordering. Prompt delivery. As usual no problems and as always, good service from the staff.
28. desember 2025
Svar fra hmv (UK) - Gateshead
Hi Late
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
No refund
Ordered two items in store 3 weeks ago which were meant to be next day delivery. Neither item was delivered. I then got an email to say they were delayed and then that they no longer in stock. I went in store and they could not refund me. Still waiting for a refund now.
21. desember 2025
Svar fra hmv (UK) - Gateshead
Hello Rachael,
Thanks for taking the time to leave a review. We were sorry to hear of any disappointment as a result of one of your items being out of stock at the point of ordering. As discussed please be assured that your original payment method has been refunded, please allow 1-5 working days from the point of input for the funds to reach you.
Great service
Really good service and I was kept up to date with my online order until it had arrived in store ready for me to pick up.
Just perfect!
22. desember 2025
Svar fra hmv (UK) - Gateshead
Hi Paula
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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