Helpfulness, polite and l felt l was being treated in manner that showed kindness towards me. As Andy took my order. He also took the time out to explain every thing including how the ordering system... Vis mer
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Beliggenhet
Bytt filialUnit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG Brighton, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My Stranger Things Blu ray box set arrived in mint condition and I am very happy with that.
My DVD purchase could not have been better, but on collection at the Brighton store, I wanted to browse the World Cinema DVD section only to discover it has been discontinued. All the DVDs are lumped... Vis mer
Selskapet har svart
The sales person personally knew the product and used it for a dissertation for their film degree.i find the staff at HMV Brighton always to be knowledgeable and approachable. I am a frontier worker... Vis mer
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Informasjon om virksomheten
Om hmv (UK) - Brighton
Skrevet av virksomheten
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet av virksomheten
- home of entertainment since 1921
Kontaktopplysninger
Unit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG, Brighton, Storbritannia
4,8
Enestående
332 anmeldelser
Ber kundene om å skrive anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great World Cinema selection...our…
Great World Cinema selection...our choices came on time and were excellently wrapped and package. There feels something special about HMV....will use you always.
4. februar 2024
Svar fra hmv (UK) - Brighton
Hi Patricia
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar fra hmv (UK) - Brighton
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order cancelled after being dispatched
I ordered a cd, it was dispatched, then the order cancelled once it reached the store. And no option of a replacement being sent out in its place
26. januar 2024
Svar fra hmv (UK) - Brighton
Hello John
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Service non existent
Order arrived on time but contained two copies of the same disc in a two disc set. As this order was click and collect from HMV I hoped to receive help from the store. Staff at the store were dismissive and unhelpful, just directing back to the website as my order was issued from a different warehouse. While this may be your business practice the customer will see you as one business and I strongly suggest that orders from the HMV website to be returnable at the local store, especially if they have been collected from the store as a matter of good customer service. The return via the website was awkward and unclear. I will never purchase from HMV online again.
3. januar 2024
Svar fra hmv (UK) - Brighton
Hi Mr Harris
Thank you for taking the time to share your feedback. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
We will be sure to take your feedback onboard.
Ordered in store for collection in…
Ordered in store for collection in store.
Arrived in time as promised. Item well packaged and as ordered
23. desember 2023
Svar fra hmv (UK) - Brighton
Hi Jessica
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fast delivery!
I ordered in store Monday and had it ready to pick up friday: very happy, specially as it was during the Christmas period👍
15. desember 2023
Svar fra hmv (UK) - Brighton
Hi Cecile
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
How tosatisfy customer
The CDs were ordered efficiently at the Brighton store. I was notified of the delivery. All collected! All done!
24. desember 2023
Svar fra hmv (UK) - Brighton
Hi Marie-Anne,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The helpful staff
Hi yeah u’re staff were very helpful especially the one that saw to me with everything that I needed. She was very nice & always smiling while serving me I would like to say thank you to the whole staff for being so helpful and also going the extra mile to see that I had all I needed say thanks for me
18. desember 2023
Svar fra hmv (UK) - Brighton
Hi Brenda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I love this place
I love this place. The staff are always friendly. I love the overall vibe of the place.
16. desember 2023
Svar fra hmv (UK) - Brighton
Hi Imogen
Thanks for leaving us a great review, we’re so pleased to hear you’re loving hmv Brighton
Have a very merry christmas and we hope to see you again soon :-)
Speedy and friendly service
20. desember 2023
Svar fra hmv (UK) - Brighton
As good service should be, so thank you for the 5 stars and have a merry christmas.
Svar fra hmv (UK) - Brighton
Hi Steve
Thank you for leaving a 5 star review!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon in hmv Brighton and merry christmas :-)
The customer service of the in store…
The customer service of the in store staff could be improved more with the individuals being or telling more knowledge of what everything means or is. So as the same of the telephone customer service advisors.
18. desember 2023
Svar fra hmv (UK) - Brighton
Hello Kelly
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Amazing great staff especially lucy
16. desember 2023
Svar fra hmv (UK) - Brighton
Hi Samuel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Swift fulfilment and collection
HMV quickly has realised my order, with ability to pick up the order in store, which is good to see as allows to minimise CO2 emissions
9. desember 2023
Svar fra hmv (UK) - Brighton
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
DVD damaged
12. desember 2023
Svar fra hmv (UK) - Brighton
Hello Amber
We're sorry to hear of the damage to your item. Please contact us via our help centre and we'll make this right for you.
Thanks for getting in touch and letting us know about this matter.
Amazing customer service at Brighton store
Amazing in store customer service at the Brighton store. The adviser even phoned their Worthing store to check stock and asked them to reserve the record for me. She went to so much effort, 10/10!
10. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra hmv (UK) - Brighton
Hi Deborah
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Super helpful at the tills and patient…
Super helpful at the tills and patient when I was buying multiple items, thank you so much :)
7. desember 2023
Svar fra hmv (UK) - Brighton
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and easy
Good communication via email regarding when it could be picked it. Went to shop to pick up and served by really efficient, helpful assistant.
4. desember 2023
Svar fra hmv (UK) - Brighton
Hi Mrs Reynolds
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar fra hmv (UK) - Brighton
Hi Anne-Marie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Collected package at HMV Store
Collected package at HMV Store in a few moments and friendly service.
2. desember 2023
Svar fra hmv (UK) - Brighton
Hi Robert
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Dette er Trustpilot
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