Order was easy to place online with website complying to good web design principles. Staged emails to notify of order progress were sent to me in a timely manner. The two staff who dealt with me in st... Vis mer
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Beliggenhet
Bytt filialUnit 25 Eastgate Centre, SS14 1AE Basildon, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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the shop assistant Julia (not too sure of the name now) at Basildon Eastgate HMV is very helpful and patience as my children bring their saving in coins to purchase their item and she take time to cou... Vis mer
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REALLY fast delivery and they keep you updated the whole time. If an item isn't in stock, they try to get it in as quick as possible to deliver too so it's really reliable! Only issue is that the pack... Vis mer
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The customer service in store was great. Very helpful and polite. The item condition however was not as good. Boxes delivered in store was beaten (I was concerned this may happen on home delivery... Vis mer
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Informasjon om virksomheten
Om hmv (UK) - Basildon
Skrevet av virksomheten
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet av virksomheten
- home of entertainment since 1921
Kontaktopplysninger
Unit 25 Eastgate Centre, SS14 1AE, Basildon, Storbritannia
4,8
Enestående
241 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Couldn't find the product I was looking…
Couldn't find the product I was looking for. So the staff member helped me to order it using the in-store ordering system.
Procured came within the week, extremely pleased and would most likely use the service again.
27. juni 2024
Svar fra hmv (UK) - Basildon
Hello Laurence
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
The girl who served me was very…
The girl who served me was very helpful, they didn't have in store what I wanted, so she ordered it for me and it arrived 3 days later
10. juni 2024
Svar fra hmv (UK) - Basildon
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
In store assistance very helpful
In store assistance very helpful, package arrived as advised.
13. juni 2024
Svar fra hmv (UK) - Basildon
Hi Lynne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar fra hmv (UK) - Basildon
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar fra hmv (UK) - Basildon
Hello,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Lady at the counter was quite rude
Lady at the counter was quite rude, explained to her that I'm trans and that my deadname is on my ID and she was very rude about it, thought this place was supposed to be LGBTQ+ friendly
11. mai 2024
Svar fra hmv (UK) - Basildon
Hello Ash
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Svar fra hmv (UK) - Basildon
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar fra hmv (UK) - Basildon
Hello Paul
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I love going to the store to browse and…
I love going to the store to browse and people are really nice there
6. april 2024
Svar fra hmv (UK) - Basildon
Hi Anonymous
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar fra hmv (UK) - Basildon
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar fra hmv (UK) - Basildon
Hi Justin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
One of The 4k's I wanted that was…
One of The 4k's I wanted that was released that day was not in stock. I was told it was released, but the shop hadn't ordered any.
25. mars 2024
Svar fra hmv (UK) - Basildon
Hello les
Thanks for taking the time to leave us a 3 star review! We are sorry to hear the item you required was not in stock in the store. Apologies for any disappointment caused.
We hope to earn those last stars from you soon ;-)
CDS ordered that were not in stock.
I ordered CDs that were not in stock,they were delivered in a couple of days and I was notified by E Mail. Pleased with service.
29. mars 2024
Svar fra hmv (UK) - Basildon
Hi OllieT
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick delivery parcel undamaged and not…
Quick delivery parcel undamaged and not tampered with also friendly and helpful member of staff would feel confident to order items in the future
12. mars 2024
Svar fra hmv (UK) - Basildon
Hello Teresa
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Very happy thank you.
25. februar 2024
Svar fra hmv (UK) - Basildon
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Wonderful Paris.
Paris was wonderful and has always been, other staff knows their onions and are all knowledgeable in this business.
I'll always be an ambassador to HMV.
God bless all.
23. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra hmv (UK) - Basildon
Hello Martin
Thanks for leaving us a review, we can’t wait to see you again soon in-store or online.
The staff at Basildon were very…
The staff at Basildon were very helpful. The order came very quickly and I am pleased with the quality of the D.V.D.
28. januar 2024
Svar fra hmv (UK) - Basildon
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
We hope you enjoy your DVD.
Svar fra hmv (UK) - Basildon
Hi JANICE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Superb customer service and advice in…
Superb customer service and advice in store. Quick delivery.
13. januar 2024
Svar fra hmv (UK) - Basildon
Hi Rachel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
No email had been in store 2 days took…
No email had been in store 2 days took over seendays with royal mail into store.
5. januar 2024
Svar fra hmv (UK) - Basildon
Hi David,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching the store; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay, and the lack of notification from the store.
Best wishes
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