Highbridge Caravans Anmeldelser 

I bought a new Swift Conqueror in 2022. The deal was good for us. However. The van was delivered with a list of many issues that needed to be put right. Some missing parts were couriered to us quite quickly which was good but when the van went back in for corrective work the standard of repair was very poor. Similarly the first annual service was very poor with work being missed in spite of clear instruction to service reception staff. Perhaps unwisely giving my poor experience I did also purchase a camper van last year. You kind of think they cannot be bad at service and pre delivery inspection all the time! But again some specific actions were not carried out prior to delivery. The sales staff are really pleasant and helpful but this is not backed up by a happy or helpful service department, who mostly seem very unhappy in their work. Nuts and bolts left loose in newly fitted roof rails. A non functioning interior light. Missing front trim. This on top of a new caravan without seal and in the shower. Loose screws, a persistent front locker fault that is still not fixed. All poor quality control and workshop inspection needing several 60 mile round trips by me.
I wrote to the Managing Director clearly explaining my dissatisfaction and saying how things could be improved. Although I had a phone call from a senior member of the team in acknowledgement, I never received a formal reply in writing from the MD or any kind of follow up from anyone else which to me sums up the Highbridge attitude to customer satisfaction and care, if the top team can’t be bothered to follow through it’s not surprising the rest of the team are so lax in attitude and workmanship.
Summary: My advice is to use them to get the deal you want on a new or used unit then go elsewhere for servicing to another better Swift dealer or Camper service provider. I actually got great advice and service from the original converter of my camper van even though I did not buy it from them, which just goes to show some companies can get it right.

Superbly easy! I found what I wanted, very easy to order and pay and delivery was quick and smooth - whats not to like? Brilliant!

I have used Highbridge on a couple of occasions to sell my Campervans for Cash, the service has been impeccable collecting my vans from South Wales with a cash transfer on the spot, in fairness they have taken the vehicles on trust without test drive and no haggling on price. Also have provided invaluable advice on purchases, big shout out to Jody.

Excellent service when buying the caravan. Very helpful and friendly. Problems arise if you have a problem. Damp problem found when van still under warranty, can't even be looked at for 3 months as they are 'at capacity'. No aftercare.

Don’t know yet not received let you know when I get it thanks

Great prices and excellent service. Delivered promptly, well packaged and good communication.

Excellent service today from Devon branch caravan returned to my seasonal pitch following warranty work the driver could not have been more helpful in a era where customers are a inconvenience it is refreshing to have received some good old fashioned customer service well done Highbridge

Quick response to order. Thank you

Leisure Battery Replacement? No problem.
We were staying down the road in our motorhome and our leisure battery was giving off an awful smell so a quick Google found Highbridge. We popped down and purchased a new one from the shop in no time. We also asked if there was anyone available to fit this for us and we were asked to drive to the parts department to ask.
I feel awful that we didn’t take names as the two men who helped us were fantastic. They fitted the one we had bought and tested it to find out our other also needed an upgrade. An hour tops and we were back on the road to our Cornwall holiday.
They really saved us today and we’re so very grateful! Thanks so much :)

Unfortunately did not have the awning I ordered online but contacted me to offer ex-demo version at a reduced cost. Spoke to helpful staff to confirm awning in good condition & all accessories included so progressed with purchase. Awning arrived quickly and all appears good although no pitching instructions were included but found online. Staff helpful & reassuring during all communications.

Great price
Super quick delivery
Thank you 😊

Easy to use website and very competitive prices.

What can I say but excellent service, communication and really happy with the product

Something very wrong with this company. You'd think someone with 10's of thousands of pounds to spend would be treated well but response to emails and messages are answered days later or just never.

Helpful and efficient with motorhome and online shop purchases

Easy to use website,item arrived when they said it would. Happy to use them again