Disgusting lying firm. "Caring", what a joke. Happily let my mum's partner change her will, over a year after she was diagnosed with Alzeimer's. No medical, no golden rule, just some cash Then they l... Vis mer
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Se hva andre synes
Been with this company over 20 years, in Norwich. I totally recommend any one usually them for their will. Comprehensive and professional service especially from Ewan Bishop, aftercare by Lewis Harris... Vis mer
Selskapet har svart
We've used Heritage for some years now, John at our local St.Ives, and Lucy M at the main branch. Heritage helped us through Will writing, Power of Attorney and Probate. John was absolutely bri... Vis mer
Selskapet har svart
I have been with Heritage wills for some years now and they have always been very helpful and efficient and Millie Wigg who updated my will with me was wonderful made everything sound so easy with c... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Established in 2001 we are East Anglia and the South East’s leading dedicated Will writing service, serving tens of thousands of clients. And we don’t just write Wills – we take care of trust queries, powers of attorney and property ownership changes, as well as offering a full probate service, or even just acting as a secure home for your documents.
Kontaktopplysninger
13 Hellesdon Park Road, Drayton High Road, NR6 5DR, Norwich, Storbritannia
- 01603 894500
- admin@heritagewills.co.uk
- www.heritagewills.co.uk
4,1
Bra
47 anmeldelser
Har svart på 25 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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"Caring", what a joke
Disgusting lying firm. "Caring", what a joke. Happily let my mum's partner change her will, over a year after she was diagnosed with Alzeimer's. No medical, no golden rule, just some cash
Then they lie about needing a solicitor, to see her will, to 'an exectutor!' You couldn't make it up.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Excellent service
Breath of fresh air to have a clear description of the service and process that was provided by Gervase. I have no hesitation recommending Gervase.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
Dear Angela, thank you for your 5-star review and kind comments
Been with this company over 20 years
Been with this company over 20 years, in Norwich. I totally recommend any one usually them for their will. Comprehensive and professional service especially from Ewan Bishop, aftercare by Lewis Harris also. I have complete peace of mind in case anything happens to me. I recommend the yearly storage as changes can me made once yearly free.
4. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
Thank you so much for your wonderful review! We’re delighted to hear that you’ve trusted us for over 20 years and that our team, especially Ewan Bishop and Lewis Harris, has provided a comprehensive and professional service. It’s great to know that our yearly storage option gives you peace of mind and flexibility for future changes. Your recommendation means a lot to us, and we appreciate your continued confidence in our services.
Brilliant and professional service.
We've used Heritage for some years now, John at our local St.Ives, and Lucy M at the main branch.
Heritage helped us through Will writing, Power of Attorney and Probate.
John was absolutely brilliant, and when the sad time arrived it was Lucy M and her team who guided us through our time of heartache.
What brilliant people! They took all the pain and sadness away and took care of everything. Caring and efficient, helpful and understanding, they were simply the BEST!
We use them exclusively now.
Don't go cheap; get the best advice, service and results from these professionals and do the job right, and get it done!
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
Thank you so much for sharing your experience! It’s great to hear that both John, Lucy and the team were able to provide the care, guidance, and understanding you needed during such a difficult time.
Excellent service, highly recommended
I recently engaged Heritage Wills to assist with preparation of new Wills for me and my wife, including provisions for property life interest and discretionary trusts. They also assisted with severance of tenancy documents as part of our estate planning requirements. We were very pleased with their service from start to finish and special thanks to Kevin for his clear explanations of our options and the process to be followed. All of our documents were produced promptly and accurately. Overall we were very satisfied with the service provided and would definitely recommend them for your estate planning.
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
Thank you so much for your wonderful feedback! We’re delighted to hear that you and your wife were pleased with the service, that Kevin was able to make the process clear and straightforward and that your documents were prepared promptly and met your expectations.
Svar fra Heritage Wills
Thank you for your fantastic 5-star review! We're so pleased to hear that everything was handled smoothly and to your satisfaction.
Everything was explained so it made it…
Everything was explained so it made it easier for me to understand very quick with the paperwork .I would have no hesitation to recommend you to our friends. Thank you .
30. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
Thank you so much for your kind words! We're really glad to hear that everything was clearly explained and that the paperwork process was quick and easy for you. Your recommendation means a lot to us, and we're grateful for your support. If you or your friends ever need anything in the future, we’re always here to help!
Not good service
After the sad loss of my mother contacted Heritage wills about her will which they had in storage they were in no hurry to assist us and had to wait more than a day for a reply from their bereavement team We were then sent a long list of documents we needed to release the will Following on from this booked an appointment to finally be able to collect my mothers will on arrival I was ushered into a room left alone and the door was closed behind me Following a 30 minute wait I exited the room to ask had I been forgotten and yes unfortunately I had During such a stressful time this really is not very good service though the lady when she was informed and did eventually arrive was apologetic
28. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
Thank you for taking the time to share your experience, and please accept our sincere condolences for your loss. We’re truly sorry to hear that the service you received during such a difficult time did not meet expectations.
We understand the importance of sensitivity and prompt support in bereavement situations, and we regret the delay and oversight you experienced. This is not the standard of care we aim to provide, and we’re reviewing your feedback internally to ensure improvements are made.
We appreciate your comments and hope you’ll accept our apologies for the inconvenience caused. If you’d like to discuss this further, please don’t hesitate to contact us directly at admin@heritagewills.co.uk.
Every one was most helpful and…
Every one was most helpful and explained all aspects of my will so I could understand fully. Thank you so much. Anne Timbers
13. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
Dear Anne, Thank you for your 5-star review and kind words
Impartial professional advice delivered…
Impartial professional advice delivered in a supportive manner.
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
Thank you so much for your kind feedback. We're really pleased to hear that you found the advice impartial, professional, and supportive.
Years of experience!
Very efficient and helpful advice when it came to writing my will. I have been a client of heritage wills for a number of years and would not think of changing. They give me peace of mind.
5. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
hank you so much for your kind words and continued trust in Heritage Wills. We're delighted to hear that our advice and service have given you peace of mind over the years. It’s always our goal to provide efficient, helpful support. We value your loyalty and look forward to continuing to support you in the future.
Would 100% recommend
Very kind and friendly staff always felt welcome and always happy to help would 100% recommend.
2. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
Thank you for your kind words and 5-star review
Efficient service
I have been with Heritage wills for some years now and they have always been very helpful and efficient and Millie Wigg who updated my will with me was wonderful made everything sound so easy with clarity .
When my husband passed away 6 years ago they dealt with me in a kind and empathetic manner
22. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
Thank you sincerely for your kind words and for your continued trust in Heritage Wills. We're so pleased to hear that you've consistently found our service helpful and efficient over the years. Millie will be delighted to know that her clear and supportive approach made the process of updating your will feel straightforward.
We’re also truly grateful that we could be there for you during such a difficult time. If there's anything further we can assist you with in the future, please don’t hesitate to get in touch.
Svar fra Heritage Wills
Thank you for your 5-star review and kind feedback.
We’re delighted to hear that you found the service very helpful
So so helpful
Patient, understanding, innovative & so so helpful - that was our contact! I now have the will in place that I wanted
14. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
We’re thrilled to hear that your experience was so positive and that you now have the will in place that you wanted.
Handling the changes to my will was…
Handling the changes to my will was done in a very professional way.
However the wrong information that was giving to us about the government not being allowed to charge us if we needed to go into care, has left us being very annoyed and are no longer able to trust them.
After speaking to Heritage Wills today, I am glad to say that the problems we had have been sorted to both our satisfaction. I always feel that you can judge a companys worth by the way it handles a complaint.
I am more than pleased with how my problem was handled. I shall continue to use Heritage Wills in the future.
Regards
Robert Watts
Heritage Wills did infact offer a good will gesture. It was more of an insult than a good will gesture. For years we had been under the illusion that we would be safe and we had sung your praises to several people. We still feel that you had let us down. You must have been aware for a long time that what you advised us to do no longer effective.
We are available anytime before the 17th of September.
Please call me on 077 1783 7879
24. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
Thank you for your feedback. We're glad the changes to your will were handled professionally.
We’re sorry to hear of your concerns regarding other advice received. While we’re not certain what was discussed, we did acknowledge your frustration and offered a goodwill gesture.
We fully appreciate the importance of clear, accurate guidance and remain committed to ensuring our team is well-trained and up to date with all relevant regulations.
It was never our intention for the goodwill gesture to come across as anything but sincere. We’d be more than happy to discuss this further if you wish—please feel free to email me at kmountain@heritagewills.co.uk to arrange a convenient time.
Excellent service helping us rewrite our wills
Heritage helped us rewrite our wills and the process was very straightforward. They gave clear explanations about the impact of the choices we were making. Their communication was timely and the overall service was excellent.
29. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
We’re really pleased to hear that you found the will rewriting process straightforward and that our explanations helped guide your decisions with confidence. Clear communication and excellent service are what we strive for, so it’s wonderful to know we delivered on that.
If you ever need further support or have any questions down the line, we’re always here to help.
Organizing a will which is not a great thing to have to think about !
Staff were incredibly helpful. Must admit I had a couple of issues with the portal - but I am a technophobe. Have used Heritage many times over the years and have always been delighted with the service.
25. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
We’re delighted to hear that our team has been consistently helpful over the years. We understand that technology can sometimes be a challenge, and we really appreciate your patience with the portal. If you ever need support with it in the future, we’re always happy to help.
Thank you again for your continued trust in Heritage Wills—it means a lot to us!
We needed to update our wills
We needed to update our wills, which have been lodged with Heritage for a number of years. Everything was very well explained, in plain English.
23. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
We’re really pleased to hear that the process of updating your wills was clear and easy to understand. At Heritage Wills, we always aim to explain everything in plain English and make the experience as straightforward as possible.
If you need anything else or have further questions in the future, we’re always here to help.
Is a fantastic service
Is a fantastic service.
Kevin is professional and is kind and understanding.
I would highly recommend using heritage wills!
Very well priced too!
20. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Wills
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience. Kevin will be delighted to know his professionalism and compassion made a difference. We truly appreciate your recommendation and are glad you found our pricing fair. If you ever need anything in the future, we're always here to help!
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