Henry's Anmeldelser 

I've never had an experience with a business like this before. I ordered a camera from Henry's online weeks ago and they have completely ghosted me. No customer service line, no responses to email or their web chat! They've charged my card in full and I have no idea if/when I will be receiving my order. I bought this camera for a once in a lifetime trip later this month. I can't believe this is a Canadian-owned company. DO NOT buy from Henry's online!

I ordered a lens that is supposedly in stock. It has been two weeks and it still has not shipped. Their customer service in non-existent. Three emails and no response. Tried their chat line but nobody home. DO NOT BUY ANYTHING FROM THEM!!

Just adding up my experience to what was already said here. Awful experience. I ordered 3 lenses from the website last Sunday. Site kept on crashing everything I was trying to submit my order so I gave up but then the fraud dept from my credit card called saying one payment went tru and they blocked 2 other transactions. So that part was then sorted out. One payment of 1083$ was completed. Then I thought it was bizarre I didn’t receive anything from them. A confirmation or an invoice, nothing. I waited few days and still nothing but still the money gone from my account. So I called. I was surprised the person on the phone barely listen. When you buy something you expect costumer services. So all he said is to go inline send a message and it could take 48 hours to get a response. That’s it. I found the experience very unpleasant indeed.now I am trying to get support via online support but I get responses from AI. Not exactly what I need. I guess I will try to get this cancel via my bank and for sure never deal with that company anymore.

Today is 25 days that has passed from my purchase of a Tamron lens in Kanata store in July 10,2025 the lens has been shipped to a wrong address in Richmond Hill ,Toronto after almost 4weeks not only I don't have the lens , also I do not have a clear answer ,or refund , The customer care didn't contacted me and and the store does have authority to refund , this is horrible experience , that all customers be aware of buying product from Henry's that is exists in the inventory of the store you are purchasing., Hossein Anvari

Unhelpful customer service and endless junkmail without consent after contacting them for support. I have asked them to stop sending spam but they have ignored this.

Placed an order 3 weeks ago that is still pending. For a week now I’ve been trying to contact them to update me or cancel it. No response, no phone number I can call. Horrible customer service.

These guys are professional and honest. I imagine 8 out of 9 times you’ll get sensational customer service!

My review is about ordering prints on line.
Compared to another popular photo printing site, Henry's does a much better job with prints. The quality of the paper is nice. Prints more of the actual picture than the other place.
Henry's is where I will have all my prints done from now on.

Wow, just wow. Their website isn't processing purchases - it just errors out. Tried chat, email, and phone. No response a week later. We've purchased sooooo much equipment from them over the years. That won't be happening anymore.

I made a purchase of over $2900 from Henry's missisuaga around 2 or may be 3 months back. I believe while selling expensive items atleast they should have courtesy to check the accessories which they give along. They gave me a tripod which is absolutely crap. It takes ages to balance it. Highly disappointed with the sales person and his working style.

Ordered 2 weeks ago, still ‘processing’. What kind of company sells you a product, keeps your money and gives you no idea when they’ll actually deliver. All emails have gone unanswered. Looks like I’ll need to go through my credit card. AVOID, wish I’d seen these reviews.

Just bought a used Canon 1D X from the Ottawa store rated a 9, it should have been a 10, the camera looks brand new, right out of the box.
And the price was just perfect.
Looking forward to purchasing more products from there.

Recently went to Henry's Oakville, to get some new photos developed for Xmas Gifts. The photographer had sent me a file of 20 pics that I needed to review and select for developing. Anil took the time to assist me to download all the pics on a Memory stick which made it much easier to access the photos that I wanted to develop. I was also helped by Eric when i encountered some challenges using the Print machine. In the end, all the pics were developed to my satisfaction. Thanks to Eric and Anil, the new pics were well received by the recipients.

I went to the Scarborough store to develop some travel photos. I couldn’t be happier with the whole experience! Stephanie was cheerfully helpful and kind. I will look forward to seeing her again whenever I need equipment or advice. She is the kind of employee that make visiting Henry’s such a pleasure. What a superstar!

I had a problem with a memory card and an old camera. Nicholas at the Limeridge store spent at least half an hour walking me through the steps needed to put things right. He was knowledgeable and patient, and Henry's made not a dime out of the transaction. That is wonderful service, and I would go back there like a shot, specially if Nicholas is there! Thanks, Henry's.

The staff were not knowledgeable about their products, Godox lights to be exact. They also charged almost double what their competitor charges for a softbox just because it is out of stock at the moment, and they won't price match. They are taking advantage of their customers who need the product now, and have to pay the inflated price.

Henry's has just lost a loyal customer and I will no longer do business with them. They refused my 24-70 F/2.8 lens just because a few specks of dust inside the lens and only offered me $250 for my 50 mm, 85 mm and 55-200 mm lens. I am better off keeping them up on Facebook Marketplace. Don't do business or buy/sell your camera gear with Henry's Camera. They will rip you off!! Buy new gear on Amazon and sell your used gear on Facebook Marketplace to get a fair & decent amount.

I have used Henry's many times over the years. Recently, Laura at the Burlington, Ontario, store was extremely helpful with several of my purchases and request for assistance. Knew her stuff and checked if she was uncertain. Highly recommend this store and thank you again to Laura.

Website said a camera was in stock, I ordered it. Shortly after I ordered it, I contacted customer service, and they told me that it was not in stock and they were waiting on the manufacturer because of delays. It was only after I placed my order they changed the website to “out of stock - order now for earliest delivery.” I only placed an order because the website said they had them in stock. It’s been weeks and I have no camera, still waiting.

Not sure what's going on with Herny's systems but out of the 3 orders I've made on their site 2 seperate orders had issues where their "systems" caused a 6-8 week delay in me receiving my orders. Once maybe but two out of three! There seems to be some major incompetence with these guys and complete lack of care with their work.