Henleys Estate Agents Anmeldelser 

Uey pillay is super professional always helping, kind and supportive. Hes good at communicating whenever we need help hes there and ready. He is talkative and giving advice on what to do and what not to do which is always helpful.

⭐⭐⭐⭐⭐

I cannot recommend Uey highly enough. After a very disappointing experience with our previous estate agent, taking over this case was not easy, but Uey has been outstanding from day one.

Our property has been going through a very difficult tenant eviction process, and throughout it all, Uey has gone above and beyond. He has been proactive, highly professional, and incredibly assertive when dealing with the tenant, while always remaining respectful. He has worked tirelessly to encourage the tenant to vacate and has kept the process moving forward at every opportunity.

What has impressed me most is his communication. He has kept me constantly informed, liaised closely with our solicitor and the buyers, and ensured everyone has remained updated throughout what has been a stressful and complex situation. Nothing has ever seemed too much trouble, and he has always been available whenever I’ve needed advice or an update.

Although the process is still ongoing, Uey has already earned this five-star review through his dedication, professionalism, persistence, and exceptional customer service. He genuinely cares about achieving the best outcome for his clients, and it shows in everything he does.

Thank you, Uey, for restoring my confidence in what a great estate agent should be. I would recommend you without hesitation.

Uey has been a breath of fresh air to work with, he’s like having a best friend while you try to sell your house, goes above and beyond and truly leaves no stone unturned. Can’t recommend highly enough.

Henleys Estate Agents are really after customer satisfaction. They are lucky to have Mikhil, one of their agents who assisted me during my viewings

Borys was the agent we were in contact with and he was very helpful with the tenant application process! we had some issues with the referencing company and he went out of his way to sort out the miscommunications and problems to insure that we didn't have to go through all the hassle ourselves so his help was very appreciated. nothing bad to say about Henley estate agents!

I had a great experience working with this estate agent. They were professional, responsive, and very helpful throughout the entire process. From arranging viewings to answering all my questions quickly and clearly, they made everything smooth and stress-free. Their knowledge of the housing market and attention to detail really stood out. I truly appreciated their honesty, patience, and dedication to helping me find the right home. I would highly recommend them to anyone looking to buy, sell, or rent a property.
Our experience was with Borys and I hope everyone can have that experience with such a good lettings negociater .

Extremely unprofessional - would not waste my time again with these people - there are many good estate agents so why go with such unprofessional ones like these

We had an amazing experience with Henleys renting a new property. We would like to especially thank Borys the Lettings Negotiator for his remarkably helpful, timely and professional support since day 1. Highly recommend Borys if you are planning to look for a new property in the area.

Never seen good agency like Henleys.I had a really stressful experience with my deposit and was close to losing almost all of it, which was incredibly frustrating. However, Mikhil from the agency was extremely helpful throughout the process. He took the time to listen to my concerns, kept me updated, and worked hard to resolve the issue. Thanks to his efforts, I was able to recover nearly all of my deposit. I really appreciate his professionalism and support—it made a huge difference in what could have been a very negative experience.

Thank you Borys. Made moving in easy.

Im in the process of buying a property with Henley's and what a refreshingly, professional experience I'm having!!! The whole team and namely John Fawkes, has gone over and above to achieve this sale. In an industry that is full of negatives, I'm recommending the team in Cromer to help with what is such an important purchase in anybody's life.
Thank you.

I had a viewing a property today with Mr Borys he has explained to me everything very well. He is a trustworthy agent.

I had a very good experience with this agency. The staff were prompt, reliable, and extremely helpful throughout the process. From my first meeting with Borys and Mikhil, both were professional, courteous, and clear in their communication. They assisted in getting everything sorted quickly and efficiently, making what could have been a stressful time a smooth and straightforward transition.

Their quick responses to calls and emails gave me real peace of mind, and I truly felt that I was in trustworthy hands. I would definitely recommend this agency a great first-time renting experience made easy thanks to Borys and Mikhil.

Our overall experience with Henleys Estate Agents has been very positive. From the start, the team was incredibly responsive to our request to move in earlier than planned, and they made sure everything went smoothly during the transition. A special mention goes to the Lettings Manager, Mikhil, who went above and beyond to ensure we were well-oriented and settled in comfortably. He was professional, polite, and clearly knowledgeable about what excellent customer service looks like.
I’d also like to recognize Jill, who was extra responsive and very helpful throughout the process. She made communication easy and ensured that our questions and concerns were promptly addressed — her efficiency really stood out and made the experience much smoother.
The thoughtful welcome gift box upon moving in was also a lovely touch that made us feel appreciated as new tenants.
However, I’d like to share some feedback on two of the agents we interacted with earlier. During our property viewing, Borys seemed a bit impatient when my little one was naturally curious and moving around—his side glances made the experience slightly uncomfortable. Additionally, Myra, who once called regarding a contractor concern, came across as quite abrupt. While I understand scheduling can be tight, her tone felt dismissive, especially as I was managing my crying toddler at the time and she didn’t offer any flexibility or alternatives.
Both Borys and Myra could take a page from Mikhil’s and Jill’s book—their professionalism, empathy, and responsiveness truly set the standard for how great service should be delivered. Overall, I’m happy with the company and our new home, but a little more warmth and understanding from all staff would make the experience even better.

the best agency…. Highly Recommend

Good communication and helpful

I had an excellent experience with this agency. The entire team is highly professional, attentive, and efficient. They made the rental process exceptionally smooth, with no stress or unnecessary bureaucracy. Communication was always clear and prompt — all my emails were answered quickly and with great care. I truly appreciate their professionalism and would highly recommend their services to anyone looking for a reliable letting agency.

We worked with these agents when buying our property. It was a unique property with an outhouse suitable for my elderly parents to live in. Gin and Kavita were understanding of our position and were abosulutely amazing throughout the whole process. They helped us to get our offer accepted despite competition at the time and negotiate good terms. They also helped to chase the solicitors on both sides and without them I do not think we would have made it to completion.

If you want estate agents that are honest and truly care then I would recommend them highly!

This is the nicest estate agent I've ever had to deal with. Denise, was prompt and knowledgeable with her responses and stayed within the stated time frames. And for the first time ever in my 40 years of exposure to estate agents, she was the first one to wish us well in our new rental. Thank you for making it such a smooth process!