Heathrowmeetandgreet Anmeldelser 

We landed at 15.30 and despite calling them as soon as we landed we didn't get into our car until 18.10. No one answered the number for over an hour and then when we eventually got hold of a driver they said they were only 20 minutes away four times over the next 2 hours. Once the car was delivered to us it had a vape in the back seat of the car. The website looks professional but their service is anything but.

This is a very poor service - I only booked it because the website has been made to look like the official Heathrow page. They were really late to pick up the keys and even later to meet me on my return. Really stressful. And not especially cheap. AVOID.

Mistakenly used these people rather than official airport meet and greet service. Beware the similarity of the name. Had to pay 2 x £8 car park fee. Car parked with window open (app informed me and I was able to get them to sort). App also showed car parked on roadside not in secure car park. Driver denied this but could not identify their parking lot on satellite map. No drivers. Took 1.5 hours to get car back. Operatives casual. Not worth the saving.

Do not use. Poor communication and not really a meet and greet service at all. No staff at the car park, a near 30 minute wait to drop off the vehicle, and 40 minutes before car returned for collection.

The mobile number provided was not recognised, leaving me unable to contact anyone. I waited 40 minutes before receiving a call, was told the car would arrive in 15 minutes, and then waited a further 30 minutes. The total delay was around 90 minutes, and no apology was offered.

I have sent numerous emails seeking compensation and have received no communication at all.

I have tried making contact through the website used to book this company and they have been as poor with their communication.

I am at the point where I will be contacting Trading Standards

Do no use this company.

We left a bag secured in our car and it was stolen by a member of the team. We're going through the police but do not use.

Very poor service and unclear communication throughout. We were told to call 30 minutes before arrival, but it was not mentioned that the company does not open until 04:00. It was also not made clear that there is an additional charge to enter the car park on top of the payment already made. They instruct you to call when you reach baggage collection, but fail to inform you that you then have to wait up to an hour for your car to arrive. Overall, the lack of transparency made the experience frustrating and disappointing.

Still lost our keys from October last year - I think they hope we’ll forget but we won’t. They are a dodgy outfit, also trading under Rose Parking, google their number and you’ll see. Report them to the advertising standards agency for impersonating Heathrow, and also trading standards. We also have a CCJ against them after they used AI to reply and basically admitted liability (stupid) so we will continue to pursue them as these people are dirty criminals.

Do not use! We rented once, found severe front-end damage on collection at Feb 22 2026. Sent video immediately; they promised to act but did nothing for a month. Repeated calls only get “we’ll call next week” – no follow-up. No insurance for on-site incidents; issue remains unresolved.

Took our money and didnt even turn up to pick up the car. Costing a fortune in last minute parking and nearly causing a missed flight

NEVER use this company. They are awful and do not do what they say they will do. We did what they asked us to do which was to call them half and hour before we got to Heathrow. They then took an hour and a half to get there meaning we almost missed our flight and we had to apy the extra parking charge. When the driver arrived he said he did not work for the company he worked for an agency and he showed us his phone which stated that he had only been given the job 20 minutes before he arrived.
When we got back we did what they asked and rang them when we got our bags and they took one and quarter hours to get to us.
I will never use them again

Terrible service. I will never use again. I have witnessed several other customers also suffer with the same neglect. It took over 1 hour to get my car returned. Heathrow need to change this out.

I opine, at best, they have pore business processes and particularly their contingency management is weak. I would aware minus 5 starts.

Absolute dog shit, missed our flight, taking other people at the same time to a different terminal, and when they picked us up ther was 10 ppl in the van and they charged each of us pick up and drop off fees, do not use, pay the extra £20 for official parking, dont speak English and usuming phone while driving.

They took £15 and clained they would pay for the drop off fee which they did not do i git a fie of £40 on my return. they parked my car illegally and i got fined £100 by Park maven. They did not pay the drop off fee when they met me at the airport. This is scam service and they cannot be truste to deliver a agood quality of sevice, i will be reporting them

I followed all instructions for drop off - even called them 40 mins before I was due to arrive. Waited 20 mins for someone to come and take the key - and that was after another 3 calls.

On return, I called them again as per instructions. They told me I’d have to wait 1 hour (flight was a little early but they had my flight details….)
Over 1 hour later - and again after several calls where I couldn’t follow what the rude guy was saying, I got a call from the ‘driver’ who told me to go to a lower level in the car park as level 4 was too busy…. Absolute rubbish… he never bothered to drive up there as I would have seen him (there were loads of spaces). It took me less than 3 mins to go downstairs… by which time the guy had disappeared. No instructions as to where the key was. I called 4 times … call wasn’t answered on 3 occasions… on 4th occasion, guy just kept telling me the car was there (I knew that, I was beside it)…. Finally found the keys on top of the tyre…. Really safe.

DO NOT USE. Wish I hadn’t.
Car was filthy on return and smelt of wee.

I made a mistake by thinking this was an official Heathrow parking company, ITS NOT.
When i arrived at terminal 3 short stay car park there was nobody there to meet or greet LOL, Rang the contact number snd it was answered by one of the rudest people I've ever spoken to, finally the guy arrived to take my car away, again my fault didn't read small print, he then proceeded to tell me to pay for his ticket to exit??????? I had already paid over £100 absolute piss take.
When i arrived back in UK I rang the number and after many attempts to get through again the man with the worst telephone manner told me to ring back once I had my luggage, so I did only to be told they would not get to meet or greet me for another hour..WHAT THE HELL..When I asked why he said it was busy???? Then after waiting for an hour my car arrived absolutely covered in dirt, thr final joke was then I had to pay to exit......ABSOLUTE BUNCH OF RIP OFF MERCHANTS I WOULD SCORE MINUS BUT I CAN'T, PLEASE DO NOT USE EVER.

SCAM!!!! Do not use this company!!!

Arrive and wait and wait and wait. Then you have to pay their parking ticket for entering the car park and again when they finally turn up on your arrival. Use valet parking instead. We have asked the bank to refund the full amount paid and parking

Terrible company service. On dropping off we waited a long time for the driver to collect our car, when he arrived he showed no ID and after he had left we realised he had no provided us with collection information.

On return, after 18 hours travelling, it took more than an hour for anyone to answer the phone. We wrre then told to expect to wait TWO HOURS for our car. Many other travellers in the same position, some with small children. Further phone calls later, car arrived almost 2.5 hours after our first contact with them (so 3.5 hours after arriving at LHR). Driver said there had been 'an incident' at their site - which we believe was police attendance. Relieved to be in car and away. Lesson learned - you get what you pay for. DO NOT USE THIS COMPANY. They also trade as Rose Parking.