Hannah was very helpful and kindly offered to contact Celebrity cruises on our behalf regarding pursuing an early dinner sitting as only 8.30pm appeared to be available and we have 2 elderly diabetics... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fabulous as usual all the team who work at Waterlooville branch of Hays are very knowledgeable and if unsure will ask a colleague for further support- never rushed and never push you for a sale. I ca... Vis mer
Selskapet har svart
I would absolutely recommend Hays Travel in Waterlooville. The assistant (Emma) who helped us book our cruise was incredibly knowledgeable and patient. We had quite a complicated booking and I needed... Vis mer
Selskapet har svart
Zak at hays travel Waterlooville booked our holiday to New York and it’s my mums early 60th birthday treat he was so helpful and kind took to the time to look a few hotel options and change a few o... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktopplysninger
1 Wellington Way, PO7 7DR, Waterlooville, Storbritannia
- 02380985021
4,9
Enestående
618 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Thorough and friendly
Thorough, careful service even though it took until after official closing time of 5.30pm to complete the booking
12. mai 2026
Svar fra Hays Travel - Waterlooville
Dear Valued Customer, thank you for taking the time to leave a review on the service you received. I’m so pleased Zak was able to help get your cruise holiday booked, and I’m sure you’ll have an amazing time. Kind Regards, Emma
Excellent customer service which…
Excellent customer service which delivered exactly what we wanted
Very courteous staff
12. mai 2026
Svar fra Hays Travel - Waterlooville
Dear Valued Customer, Thank you for your kind review. We’re delighted to hear our team provided excellent service and helped find exactly what you wanted. We really appreciate your feedback! Kind Regards, Emma :)
The staff were friendly and helpful and…
The staff were friendly and helpful and made the booking experience very easy, Freya was easy to talk to and showed interest in the holiday I was booking.
9. mai 2026
Svar fra Hays Travel - Waterlooville
Dear Valued Customer, Thank you for your lovely review. We’re so pleased to hear Freya made your booking experience easy and enjoyable. We hope you have an amazing holiday! Kind Regards, Emma :)
Emma was listening to our requirements
Emma was listening to our requirements. She acted in a professional manner, and was smiling throughout our time there. So helpful.
7. mai 2026
Svar fra Hays Travel - Waterlooville
Dear Valued Customer, thank you so much for the lovely review for our college Emma. I will be sure to pass the lovely words on. Kind Regards Freya
Svar fra Hays Travel - Waterlooville
Dear Valued Customer, thank you so much for the lovely review. We are so glad to hear how helpful your experience was in store. We cant wait to hear all about the holiday when you come back. Kind Regards Freya
Svar fra Hays Travel - Waterlooville
Thank you ever so much, we're glad our team here at Waterlooville was able to assist you, I'll make sure to pass the message on to our friendly staff. Kind regards Zak!😊
Svar fra Hays Travel - Waterlooville
Thanks so much! 😊 Really glad you found the service helpful and friendly, we hope to help again soon!
Hays Travel ~Waterlooville
Hays Travel ~Waterlooville
April 2026
Friendly, well informed staff who made planning my flight and travel insurance to Australia easy to do and understand. Will be back to book future holidays abroad with them.
18. april 2026
Svar fra Hays Travel - Waterlooville
Dear Valued Customer, thank you so much for your lovely review. I am so glad we where able to book this for you. Kind Regards Freya
Very helpful travel agent.
Vicki, the travel agent was very helpful and made several suggestions for a destination to suit the type of holiday we were looking for, and helped us find a perfect hotel.
18. april 2026
Svar fra Hays Travel - Waterlooville
Dear Valued Customer,
We appreciate your positive review. We're so happy we could assist in planning your holiday and finding the perfect hotel for your needs.
Kind Regards
Lucy
Very helpful
11. april 2026
Svar fra Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your lovely review, I will be sure to pass this on to Emma.
Kind Regards,
Lucy
Freya…
The HAYS representative Freya was excellent.I placed my initial queries regarding dates locations and length
of my break on the table . Freya pointed out a couple of problems and also the solutions. A very worthwhile visit to a company employing a very understanding lady.
Thank you.
13. april 2026
Svar fra Hays Travel - Waterlooville
Thank you for your kind feedback. We’re pleased to hear that Freya was able to support you so effectively and provide helpful solutions. We’ll be sure to pass on your comments to her. See you soon! Kind Regards, Atlanta
The lady that helped us was very…
The lady that helped us was very informative and explained everything
4. april 2026
Svar fra Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for taking the time to leave a review on the service you received from Lucy! I am glad she was able to help with your cruise holiday and explain everything to you. I hope you have an amazing time and I will be sure to pass on your lovely words to her.
Kind Regards,
Emma
Zak was very friendly & helpful.
31. mars 2026
Svar fra Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your lovely review.
You will have a fantastic time on your P&O cruise.
We look forward to seeing you again soon.
Kind Regards,
Lucy
Lucy was absolutely amazing
Lucy was absolutely amazing. Found myself and my partner a holiday which was much better suited for us than the one we chose for a much better deal. I’ve booked holidays through her before and everytime she has outdone herself in finding the best possible holidays and i know that my upcoming holiday is going to be incredible. Thank you Lucy!
26. mars 2026
Svar fra Hays Travel - Waterlooville
Dear Valued customer
We're happy to hear that you had such a positive experience. It's wonderful to know that lucy found the perfect holiday for you, and I'm certain you'll have a wonderful time. I'll make sure to forward your kind words to her.
Many thanks, Zak.
Shout out to the Waterlooville team !
The team at Hays Waterlooville have been absolutely superb with regards our recent cruise bookings on QM2. This included transferring booking details between different customers. From start to finish the communication and effort put in to handle every detail was the best we have ever had from a Travel Agent. All team members worked brilliantly together so any calls made or received were handled seamlessly. The Hays app is a bonus. Thanks to Hannah, Emma, Freya and Lucy.
31. mars 2026
Svar fra Hays Travel - Waterlooville
Dear Valued customer.
We're happy to hear about the superb service you received from our team regarding your cruise booking. It's great to know the communication and effort exceeded your expectations. We appreciate your positive feedback on the team's seamless teamwork and I'll be sure to pass on the message.
Many thanks, Zak.
10/10 experience
Freya was very helpful when booking my flight to LAX, she helped me find the best flights and even helped me download the app!! Excellent customer service:)
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hays Travel - Waterlooville
Thanks for the 10/10 review! 😊
We’re so glad Freya could help you find the perfect flights and make everything nice and easy, even down to getting the app sorted.
Have an incredible time on your trip!
Alanta was very helpful especially…
Alanta was very helpful especially around my needing a little assitance. Also getting my cabin near friends & answering my questions.It is my first cruise trip & It was my first experience at Hays Travel Waterlooville & my 1st cruise trip so far a good experience.
31. mars 2026
Svar fra Hays Travel - Waterlooville
Thank you so much for your lovely feedback!
We’re delighted to hear that Atlanta was able to support you and make your first cruise booking such a positive experience.
We hope you have an amazing first cruise and look forward to helping you again soon!
Booking A cruise
We were dealt with by Lucy who could not have been more helpful. Going through everything in such detail even things we had not thought of. All done with a lovely smile. She is a credit to your company and means we would recomend Hays to all our friends.
27. mars 2026
Svar fra Hays Travel - Waterlooville
Dear Valued Customer, thank you for this lovely review. I will pass this onto Lucy! Kind Regards Freya
Freya was most helpful
Freya was most helpful, efficient and professional. The whole process was very smooth, and stress free,
27. mars 2026
Svar fra Hays Travel - Waterlooville
Dear Valued Customer, Thank you for your kind words! We’re so pleased to hear that Freya made the process smooth and stress‑free. We appreciate your feedback! Have a lovely holiday! Kind Regards, Atlanta
Zak was helpful and informative
Zak was helpful and informative, giving us options to suit us while booking our trip.
17. mars 2026
Svar fra Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your lovely review, I am really pleased I was able to find and then book your ideal Sicily tour for you.
I look forward to seeing you again soon.
Kind Regards,
Zak.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.