We prefer to book in person & this was our 1st time visiting Hays travel to book our next holiday to Paris. Ellie from the Sutton Coldfield branch was great listening to what we were after. Offering a... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Went into Hays with a cruise we’d seen on P&O the girl who served wax really helpful and knowledgeable re the ship the decks and the best priced cabin to choose plus she also gave us a discount for ha... Vis mer
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Excellent service by your member of staff named Amelia at the Sutton Coldfield Hays Travel branch.😀
Very easy to book a holiday with Hayes , our 3rd time we have booked through them , they gave us alot of advice and sorted out our travel cards. Excellent service , pleasant staff 👍
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Informasjon om virksomheten
Skrevet av virksomheten
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktopplysninger
57a Lower Parade, B72 1XX, Sutton Coldfield, Storbritannia
- 01213147071
4,9
Enestående
554 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very understanding about what we needed…
Very understanding about what we needed for my wife as she is a wheelchair user and booked all necessary things we needed, the holiday booking was easy and all things explained by very pleasant and helpful staff.
16. juli 2026
Svar fra Hays Travel - Sutton Coldfield
Thank you so much for your wonderful feedback! We are so pleased to hear that we were able to assist with your specific needs and made the booking process easy for you. We hope you have a great couple of holidays :) ~ Amelia
Great knowledge from Amelia advising us…
Great knowledge from Amelia advising us on our holiday. Nothing was too much trouble for her, an asset to the company
23. juli 2026
Svar fra Hays Travel - Sutton Coldfield
Thank you for taking the time to share your wonderful feedback - we're so glad to have been able to help and we appreciate you booking with us again. We hope you have a great holiday! ~ Amelia
Svar fra Hays Travel - Sutton Coldfield
Thank you! I hope you have a good time :) ~ Ellie
Ellie helped to book a Mediterranean…
Ellie helped to book a Mediterranean cruise for next year. Very helpful, lots of advice, friendly and cheerful. Fourth cruise booked through Hays, always professional and efficient
9. juli 2026
Svar fra Hays Travel - Sutton Coldfield
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. Your feedback means a lot, and we look forward to seeing you soon. - Wilson
Amelia was friendly and helpful and…
Amelia was friendly and helpful and helped us through the booking process making the the whole thing easy and pain free.
8. juli 2026
Svar fra Hays Travel - Sutton Coldfield
Hi Steve, thank you so much for your lovely review! It was a pleasure to be able to help and we hope you have a great holiday :) ~ Amelia
We prefer to book in person & this was…
We prefer to book in person & this was our 1st time visiting Hays travel to book our next holiday to Paris. Ellie from the Sutton Coldfield branch was great listening to what we were after. Offering advice, showing us hotel options & helping sort out assisted travel for my wife. This made the whole experience smoother and look forward to booking with Hays travel again
5. juli 2026
Svar fra Hays Travel - Sutton Coldfield
Thank you for your lovely review! It was a pleasure booking your trip to Paris, I hope you have the best time! ~ Ellie :)
Had a fantastic holiday in Cape Verde
Had a fantastic holiday in Cape Verde. Thank you so much to Wilson for organising it for us and making sure our special requests were met.
7. februar 2026
Svar fra Hays Travel - Sutton Coldfield
Thank you Jasmine for your lovely review! Wilson is so glad you enjoyed your holiday! 😃~Ellie-Morgan, Branch Manager
Booking process
Amelia was very patient, helpful, and found answers to all our questions. The downside was not being able to pay using our bank cards.
8. juli 2026
Svar fra Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and we're so glad to have been able to help! Thank you for your feedback about the payment methods - we hope to have the card machines up and running soon :)
Svar fra Hays Travel - Sutton Coldfield
Thank you for your wonderful feedback! We are so pleased to hear that our advice made your planning easy and helpful :)
Svar fra Hays Travel - Sutton Coldfield
Thank you for your wonderful feedback! We're so happy to hear this and we hope you have a fantastic holiday :) ~ Amelia
Harry is excellent at he’s job he…
Harry is excellent at he’s job he always makes sure I get what I need being disabled
7. juli 2026
Svar fra Hays Travel - Sutton Coldfield
Thank you for your wonderful review! We are so pleased to hear about your positive experience and that you consistently receive the assistance you need :)
Great service very helpful and very…
Great service very helpful and very pleasant at all times will be booking again soon .
2. juli 2026
Svar fra Hays Travel - Sutton Coldfield
Thank you for your wonderful feedback! We are so pleased to hear that you found our service helpful and pleasant. We look forward to assisting you with your next booking very soon :)
Svar fra Hays Travel - Sutton Coldfield
Thank you for your wonderful review! We are so pleased to hear that and we hope you have a fantastic holiday :) ~ Amelia
Svar fra Hays Travel - Sutton Coldfield
Thank you for your wonderful review! We are so pleased to hear that and we appreciate your kind words. We hope you have a fantastic cruise :) ~ Amelia
The best customer service.
26. juni 2026
Svar fra Hays Travel - Sutton Coldfield
Thank you for your wonderful review! We are so pleased to hear you had such a positive experience with our customer service :)
Harry was very helpful and it wasn’t to…
Harry was very helpful and it wasn’t to much trouble but you do need more staff because you will lose business with only one rep on ?
1. juli 2026
Svar fra Hays Travel - Sutton Coldfield
Thank you for your review, we're glad to hear Harry gave you great service 🙂 We had 3 members of staff on yesterday, however one member of staff was on a call during your visit. Thank you for booking with us! 🧡 ~ Ellie-Morgan, Branch Manager
Customer service at Sutton Coldfield is…outstanding
Customer service at Sutton Coldfield is absolutely amazing, took the time to explain everything in fine detail, also bright smiling faces
1. juli 2026
Svar fra Hays Travel - Sutton Coldfield
We love seeing reviews like this! We're glad you had a room full of smiles during your visit with us, we always aim to deliver the best experience when you're with us 😀 ~Ellie-Morgan, Branch Manager
Friendly and helpful
Friendly and helpful - attended to our needs in selecting our cruise to our satisfaction.
20. juni 2026
Svar fra Hays Travel - Sutton Coldfield
Thank you for your kind works and review, Aileen 😃~Ellie-Morgan, Branch Manager
Very helpful
Very helpful. Quick service. Friendly staff. Always come to hays travel in Sutton coldfield
26. juni 2026
Svar fra Hays Travel - Sutton Coldfield
Thank you for your review, we're glad to hear you're pleased with our service 🙂~Ellie-Morgan, Branch Manager
Extremely helpful travel agents
We were so pleased that we popped into Hays.
As we had very specific requests we really struggled at all other travel agents.
At Hays,every single requirement matched the holiday that we booked.
The team here are very swift but still take care to ensure the correct holiday so you are not left wondering if they will eventually fit you in like our experience with different companies.This was so unlike any other travel agents that you visit.Ask for Wilson at the Hays in Sutton Coldfield because he checks every holiday deal from all different holiday companies.
The price was fantastic so in future we will always return to Hays and never waste time elsewhere again.
Thank you to the outstanding team at Hays!
22. juni 2026
Svar fra Hays Travel - Sutton Coldfield
Thank you so much, Laura, for your amazing review! We're so pleased that Wilson and the team we're able to help you with all of your needs and requirement's 🙂
We know that Wilson will be more than pleased with your review 🧡~Ellie-Morgan, Branch Manager
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