Ruby who took our booking was very helpful and patient (!) in helping putting into place our holiday requests. Nothing was too much trouble for her and she was able to address our concerns most profes... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Well trained, Lovely & friendly staff. Really helpful in finding the perfect holiday for us. Even little details, like checking different days to see if it a bit cheaper. ( we got 11 days holiday as i... Vis mer
Selskapet har svart
Called into the Sunderland branch on Vine place as a spur of the moment thing, late in the afternoon. Spoke to Rachel regarding a multi centre holiday to USA & also a trip to Tenerife this November.... Vis mer
Selskapet har svart
I always have a great experience booking my holiday through your company. The staff are really friendly and book holidays very professional and with ease. I told Ruby what i wanted from my holiday and... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktopplysninger
25 Vine Place, SR1 3NA, Sunderland, Storbritannia
- 0191 5677711
4,9
Enestående
960 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very helpful member of staff
Very helpful member of staff. Explained everything in detail and got me exactly what I wanted.
22. november 2025
Svar fra Hays Travel - Sunderland Vine Place
Aw thankyou so much for leaving this lovely feedback! I really appreciate it and you know where I am if you need any further help! :) Thanks again, Mel
Top class customer service and making…
Top class customer service and making the booking as smooth as possible. Staff confident in what they are talking about makes a huge difference
22. november 2025
Svar fra Hays Travel - Sunderland Vine Place
Thank you so much for your lovely feedback Tom! It was a pleasure to get you booked for Japan and what a bargain! Hope you have a lovely time :) Thanks, Maddison
Melanie was lovely very knowledgeable…
Melanie was lovely very knowledgeable and helpful would not think twice about booking again
18. november 2025
Svar fra Hays Travel - Sunderland Vine Place
Aw thanks so much for taking the time to leave this review Kelly! I really appreciate it and hope you're both still looking forward to your trip! :D thanks, Mel
Love going in to hays vine place girls…
Love going in to hays vine place girls are grate and ruby was fantastic yesterday two holiday we booked yesterday fantastic at her job well done
18. november 2025
Svar fra Hays Travel - Sunderland Vine Place
Thank you so much for your lovely review Clare! It was a pleasure too book both holidays for yous I hope you both have the most amazing time! I look forward to hearing all about them! Many Thanks Ruby :)
I was interested in booking insurance…
I was interested in booking insurance for the holiday I had booked but had not said I would definetly take it but I was charged 3 times on my booking form
9. november 2025
Svar fra Hays Travel - Sunderland Vine Place
I do understand your concern about the insurance . I would like to offer my sincere apologies about the issues occurred at time of booking with issuing insurance and the system errors we encountered. I am pleased to hear after chatting with you that this is now all corrected. I hope you both have a lovely holiday.Many Thanks Rachel
Nipped in on my lunch break to get some…
Nipped in on my lunch break to get some euros for my holiday. Lovely friendly staff.
14. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hays Travel - Sunderland Vine Place
Thanks for your lovely review Julie! Hope you have a lovely time away :) Maddison
Chloe was fantastic
Came in with an idea of what I wanted, Chloe showed us everything we needed to know about our stay in Amsterdam. Very professional very knowledgeable. Would deffo go back and book with her again.
4. november 2025
Svar fra Hays Travel - Sunderland Vine Place
Thank you for your lovely review Lee! I will pass this onto Chloe for you :) Maddison
Svar fra Hays Travel - Sunderland Vine Place
Thank you for your lovely review Joanne! It's always a pleasure to book your holidays. I hope you have the most amazing time and I look forward to hearing all about it :) xx
The staff were very good
9. november 2025
Svar fra Hays Travel - Sunderland Vine Place
Thank you for your lovely review Tony! We hope you have the best time away and it's always a pleasure to see you :) I will pass this onto Rachel for you! Thanks, Maddison
Svar fra Hays Travel - Sunderland Vine Place
Thank you for your lovely review John! We hope you have a lovely time on your holiday :) I will pass this onto Leah for you! Thanks, Maddison
being deaf customer to try to…
being deaf customer to try to communicate use written English and agent call to sort it out with situation and try to arrange for me as good patience with me if not sure
30. oktober 2025
Svar fra Hays Travel - Sunderland Vine Place
Thank you for your lovely review :) It's always a pleasure to get you booked up! I will pass this onto Ameilia for you :) Maddison
Excellent service
Called in with my partner, as he was looking for Golfing holiday prices.
I saw the Jet2 offer for Summer 26, and enquired about Turkey holidays for September 26.
Rachel was very helpful for both my partner & myself. Once my partner had got his information, we went on to book a holiday to Bodrum for September, with fantastic discounts.
Excellent service, very helpful & friendly staff.
26. oktober 2025
Svar fra Hays Travel - Sunderland Vine Place
Thank you for your lovely comments, I hope you both have a lovely time in Turkey. Thank you Rachel
Perfect
From booking up i spoke with Mel and Ruby and they found me the perfect holiday for my little girl and me made sure everything I had asked for was there the hotel was amazing plenty to do food was beautiful a mix of different food every day entertainment team was fab i cant thank the girls enough for finding us the perfect holiday
26. oktober 2025
Svar fra Hays Travel - Sunderland Vine Place
Thank you for your lovely review Claire! It was a pleasure to book Turkey for you i'm so pleased you had an amazing holiday! I look forward to booking any future holidays for you. Many Thanks Ruby :)
Svar fra Hays Travel - Sunderland Vine Place
Thank you for the lovely review Geraldine! It was a pleasure to get you both booked up :) Maddison
Over the moon with service we received
Maddison was really good when looking for our holiday. She really went above and beyond for us and picked out our perfect destination to go away.
24. oktober 2025
Svar fra Hays Travel - Sunderland Vine Place
Thank you so much for your kind words Andrea! It was a pleasure to get you booked up and I hope you're looking forward to it now! I look forward to hopefully book your next one too :) Thank you, Maddison
A great company and representative
Melanie, the agent we dealt with, couldn’t have been more accommodating. She was very knowledgeable, helpful and attentive and did her very best to find the best deal possible from what was available. Her friendly and professional manner made the process of booking our holiday stress-free and a pleasure. We hope our holiday is just as good.
25. oktober 2025
Svar fra Hays Travel - Sunderland Vine Place
Thank you for your lovely review Brian! It was a pleasure to book your cruise I hope you have a wonderful time and I can't wait to hear all about it! Many Thanks Melanie :)
Rachel Hays Manager
Rachel always sorts my holidays out for me and i know im in good hands. Very thorough and nothing is a problem. Thank you again
22. oktober 2025
Svar fra Hays Travel - Sunderland Vine Place
Thank you for your lovely feedback. Its always a pleasure booking your holidays. I hope you both have an amazing time in Tenerife. Thanks Rachel
Svar fra Hays Travel - Sunderland Vine Place
Aw thankyou so much for leaving this lovely feedback! I really appreciate it and I hope you're looking forward to your cruise! :D Thanks, Mel
Special thanks to Ruby for her help in…
Special thanks to Ruby for her help in helping us through the process of this booking, a very efficient excellent service.
15. oktober 2025
Svar fra Hays Travel - Sunderland Vine Place
Thank you for your lovely review Ron! It was a pleasure to book your holiday I hope you have an amazing time and I look forward to booking your next one. Many Thanks Ruby :)
Very polite and helpful went through…
Very polite and helpful went through all options and got the best deal would recommend
18. oktober 2025
Svar fra Hays Travel - Sunderland Vine Place
Thankyou so much for taking the time to leave this lovely review! I'm really glad you were happy with my service and I hope you're still looking forward to your trip to Disney! Thanks again :D Mel
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