Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... Vis mer
Beliggenhet
Bytt filialHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... Vis mer
Selskapet har svart
Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Vis mer
Selskapet har svart
Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktopplysninger
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Storbritannia
- 03330339985
4,9
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Your representative
Your representative, Ella Simmons, was quick to respond with a quote and then answered my questions very promptly, to my satisfaction.
16. juli 2026
Svar fra Hays Travel - Specialist Cruise Centre
JT Roberts Associates Ltd,
We are so pleased to hear that our representative provided such excellent and prompt service. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
Tim was very helpful
Tim was very helpful, had answers to all my questions. He was lovely, friendly and made me feel happy that I'd made the right choice for me. The booking process was great planning everything covering all my needs. He had lots of knowledge on the cruise and gave some good tips and advice. Look forward to future correspondence. Would highly recommend his services
16. juli 2026
Svar fra Hays Travel - Specialist Cruise Centre
Tracey,
Thank you for your wonderful review! We are so pleased to hear about your positive experience and that our team member was helpful and made you feel happy with your choice. We appreciate your recommendation and look forward to assisting you again in the future.
Kind Regards
Hays Travel
Michelle was absolutely fantastic and…
Michelle was absolutely fantastic and best price !
Thank you x
16. juli 2026
Svar fra Hays Travel - Specialist Cruise Centre
Nia,
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience and found a great price.
Kind Regards
Hays Travel
Svar fra Hays Travel - Specialist Cruise Centre
Mr Alan Jones,
Thank you for your fantastic 5-star review! We are so pleased to hear that everything was clearly communicated and that you had an excellent experience from beginning to end.
Kind Regards
Hays Travel
Always helpful and pleasant.
15. juli 2026
Svar fra Hays Travel - Specialist Cruise Centre
Dawn ,
Thank you so much for taking the time to share your positive feedback. We are delighted to hear that you found our team helpful and pleasant!
Kind Regards
Hays Travel
Excellent as usual using Tim Harris…
Excellent as usual using Tim Harris very knowledgeable about ports of call and cruise lines. 5 star service
14. juli 2026
Svar fra Hays Travel - Specialist Cruise Centre
Susan,
Thank you for your wonderful review! We are so pleased to hear you received such excellent service and found our team knowledgeable.
Kind Regards
Hays Travel
Svar fra Hays Travel - Specialist Cruise Centre
Thank you for leaving a positive 5 star review. Hope you have a wonderful holiday. George
Your in good hands
Firstly, it was a joy to talk and arrange our cruise with Ella. She helped make the booking so very simple with expert advice and alternatives to choose from. We are now looking forward to our Princess cruise. Thanks to Ella and Hays Travel
15. juli 2026
Svar fra Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback! I really appreciate your kind words and hope you have an amazing time on your Princess cruise. Ella
Svar fra Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful 5-star review! Your kind words are truly appreciated. Tim
Hannah was very helpful and patient…
Hannah was very helpful and patient with me as it was my first time booking a cruise, she explained everything to me and told me things I didn't know, so I was very pleased.
15. juli 2026
Svar fra Hays Travel - Specialist Cruise Centre
Thank you for your wonderful comments and sharing your positive feedback! I am so pleased to hear that I provided such helpful and patient service for your first cruise booking. Hannah
Hannah was extremely helpful and…
Hannah was extremely helpful and thorough throughout the whole booking process. She answered all the questions I had, went out of her way to discuss cabin options with me so we could select the ‘right’ one and has been on hand since for further queries and came back straight away. Great experience and excited for our first cruise!
10. juli 2026
Svar fra Hays Travel - Specialist Cruise Centre
Vanessa Brooks,
Thank you for your fantastic 5-star review! We are so pleased to hear that our colleague provided such thorough and helpful service, ensuring you found the perfect cabin. We hope you have an amazing first cruise!
Kind Regards
Hays Travel
Very quholick and easy to book I was well…
Very quick and easy to book I was well impressed with the service 👏
14. juli 2026
Svar fra Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. We hope you enjoy your cruise on board Ambience. Kind regards Michelle.
Svar fra Hays Travel - Specialist Cruise Centre
Thankyou for the 5* review, it was my pleasure booking your cruise for you.
Regards
Michaela
Hannah answered all our queries in a…
Hannah answered all our queries in a friendly and helpful manner.
12. juli 2026
Svar fra Hays Travel - Specialist Cruise Centre
Emma,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that I was friendly and helpful in answering all your questions. Enjoy Iona
Kind Regards
Hannah
usual speedy and efficient Hays service.
Used a few times before, speedy service and booking soon arranged. Follow up check by agent to ensure all was well.
13. juli 2026
Svar fra Hays Travel - Specialist Cruise Centre
RB of Warwickshire,
Thank you for your wonderful feedback! We are so pleased to hear that you experienced speedy service and that our agent followed up to ensure everything was to your satisfaction.
Kind Regards
Hays Travel
The telephone booking went smoothly
The telephone booking went smoothly. The operator was efficient, helpful and personable.
5. juli 2026
Svar fra Hays Travel - Specialist Cruise Centre
Thank you for your wonderful review! I am so pleased to hear that your telephone booking experience with me was smooth, Your kind words are greatly appreciated!, Kind Regards, Polly
Access to Medical Endorsement file.
I have been trying to access my medical endorsement account (£722.00 paid) but every time i try to access it (HAYGBA800001271) I am told i will be sent a verification code to approve access. The codes are sent by e-mail but are valid only for 5 minutes. So far every time I have asked for a code(and also resend code), it takes at least 6 minutes to receive the code. Suggestions? I have tried telephoning 0800 098 3585 but it is always busy. Suggestions? Nick Sills.
11. juli 2026
Svar fra Hays Travel - Specialist Cruise Centre
Nick Sills,
We appreciate you sharing your experience regarding the verification code delays and difficulty reaching us by phone. We understand how frustrating it is when you cannot access your account, especially with time-sensitive codes. We are actively looking into the reported issues with code delivery times and phone line availability to improve our service. Your feedback is invaluable as we work to enhance our systems for a smoother experience. I am glad we have got your log in details sorted with Rush insurance.
Kind Regards
Amanda
Danielle was so reassuring and helpful…
Danielle was so reassuring and helpful when booking our cruise. When I went to go ahead and book she called me outside of her working hours to make sure this was done. Excellent service and very friendly
11. juli 2026
Svar fra Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback Sam! I am so pleased to hear that you had such a positive experience and received excellent service. I appreciate your kind words. Kind Regards, Danielle
Tim is very knowledgeable
Tim is very knowledgeable, helpful and makes the booking process so easy. A real pleasure to deal with.
10. juli 2026
Svar fra Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback Michael! It was my pleasure to help you as always, Kind Regards, Tim
Jack was very helpful
Jack was very helpful. Took time to answer my query and book the trip.
10. juli 2026
Svar fra Hays Travel - Specialist Cruise Centre
Thank you for your excellent feedback. I was my pleasure assisting you with your query and booking your trip. Kind regards, Jack
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