Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
As usual our experience was excellent. Penelope was so patient and attentive. I had a plaster cast on my ankle, she made sure l was comfortable during the booking process. Thank you. We booked our ho... Vis mer
Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Vis mer
Selskapet har svart
Very helpful and also patient when I was unsure of where I actually wanted to go ! Really great and lots of suggestions, absolutely helped me get the best price checking lots of options. Can't fault t... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktopplysninger
79 The Galleria, NE11 9YP, Gateshead, Storbritannia
- 01914329265
4,9
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service and staff
Excellent service and staff. I had looked on line at a few holidays, but needed additional information which was given by Ritchie. Very helpful and informative, nothing was a problem for him and I can’t praise him enough. Very patient with all the questions I asked.
26. februar 2026
Svar fra Hays Travel - Metrocentre Green
Thank you for leaving Richard a lovely 5* review. I will pass this onto him. Thank you, Caitlin😊
Justine was fab
Justine was fab. Gave us top notch service. Megan (think thats her name)made my dad a cup of coffee
25. februar 2026
Svar fra Hays Travel - Metrocentre Green
Thank you for leaving Justine a wonderful review, I will pass this on to her. We hope you have a lovely holiday. Thanks, Lacey:)
2027 Caribbean cruise on Arvia
The cruise for 26.2.27 was booked whilst on board Britannia. My husband and I immediately asked for paperwork to be sent to Hays in order that Andrew Bowerbank could continue with our booking. He is so good and friendly we know we are safe hands.
17. februar 2026
Svar fra Hays Travel - Metrocentre Green
Thank you for leaving Andrew a lovely review, I will pass this on to him. Thank you, Lacey:)
Holiday booking, smoothly done.
We received a friendly, very efficient service with good communication.
Excellent overall, a pleasant booking experience.
24. februar 2026
Svar fra Hays Travel - Metrocentre Green
Thank you for leaving us a wonderful review! We hope you have an amazing holiday. Thanks, Caitlin😊
Svar fra Hays Travel - Metrocentre Green
Thank you for your 5* review. We hope you have a fantastic holiday. Thanks, Caitlin:)
Thailand Multi centre holiday
Kellie listened to what we wanted and completed the booking for us. This was a TUI multi centre holiday, that I had struggled to book online at home. Booking could not be completed online and needed to be done over the phone. Subsequently, Kellie responded very quickly to a minor issue related to the booking
22. februar 2026
Svar fra Hays Travel - Metrocentre Green
Thank you for leaving Kellie a 5* Review! I will pass this onto her. Thanks, Caitlin:)
Staff were very knowledgeable and…
Staff were very knowledgeable and helpful, took longer than I thought but came out feeling happy with what I booked
23. februar 2026
Svar fra Hays Travel - Metrocentre Green
Thankyou so much for your 5* review, I will pass this on to Caitlin. Have a lovely holiday! Thanks so much, Emily :)
A good service well delivered........
We booked and paid for our holiday without any problems. The lady who helped us - so sorry I am terrible with names - was lovely and made everything so easy and was very thorough with what we wanted for our holiday and nothing was too much trouble for her.
22. februar 2026
Svar fra Hays Travel - Metrocentre Green
Thankyou so much for your 5* review. I will pass your lovely feedback on to Cara. Hope you have a lovely holiday! Thanks so much, Emily :)
Went in to book a holiday for me and my…
Went in to book a holiday for me and my 10 year daughter Elliott was lovely polite kind and very professional made sure I had everything i needed and had a holiday that I want.
22. februar 2026
Svar fra Hays Travel - Metrocentre Green
Thank you for leaving Elliott a lovely 5* review! I will pass this onto him. Thanks, Caitlin:)
Roman experience.
Myself and my husband wanted a weekend in Rome ,
Richard, was knowledgeable and patient he , listened to us and found a great weekend for us where we wanted to be! He also helped us with our travel insurance!
Would definitely use Hays travel again
20. februar 2026
Svar fra Hays Travel - Metrocentre Green
Thank you for leaving Richard a wonderful review, I will pass this on to him. Thank you, Caitlin:)
We wer made
We wer made
Very welcome . No pressure when we ask for holiday opportunities
12. februar 2026
Svar fra Hays Travel - Metrocentre Green
Thank you for leaving Elliott a 5* review, I will pass this onto him. Thanks, Caitlin😊
Richard at Hays Gateshead Metro Centre…
Richard at Hays Gateshead Metro Centre was very helpful in finding the best options of price and convienient flight times for or holiday. He was also very helpful in setting up a new Ryanair account as this is the airline we will be using. We normally book direct online but will be happy to use Hays in future,
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hays Travel - Metrocentre Green
Thank you for leaving Richard a wonderful 5* review! I will pass this onto him. Thank you, Caitlin😊
Got what we wanted from the holiday we…
Got what we wanted from the holiday we booked and we weren't rushed into something we not after . Thanks Hays Travel
12. februar 2026
Svar fra Hays Travel - Metrocentre Green
Thank you for leaving Caitlin a 5* review! I'll pass this on to her - Cara :)
Always book our holiday via Andrea
Always book our holiday via Andrea. Very helpful and accommodating wouldn’t trust any one else
17. februar 2026
Svar fra Hays Travel - Metrocentre Green
Thank you for leaving a great review for Andrea, we will pas this on to her! - Cara
Svar fra Hays Travel - Metrocentre Green
Thank you for leaving a 5* for Kellie, I will pass this onto her - Cara :)
Great service
Great service more or less knew what I wanted but went through the details with advisor who spent time confirming and explaining things also the travel bureau was very helpful regarding currency etc
18. februar 2026
Svar fra Hays Travel - Metrocentre Green
Thank you for your wonderful review for Cara, Thank you, Caitlin 😊
Svar fra Hays Travel - Metrocentre Green
Thank you for leaving Andrea this lovely review, I will be sure to pass this onto her. Thank you, Caitlin:)
Svar fra Hays Travel - Metrocentre Green
Thank you for your 5* Review for Cara, I will pass this onto her. Thanks, Caitlin😊
We were seen to right away no fuss we…
We were seen to right away no fuss we knew what we wanted and the lady found it straight away, amazing.
10. februar 2026
Svar fra Hays Travel - Metrocentre Green
Thank you for your 5* Review, we hope you have a fantastic holiday! Thank you, Caitlin😊
The person helping us book our holiday
14. februar 2026
Svar fra Hays Travel - Metrocentre Green
Thank you so much for your wonderful review for Kellie, I will pass your kind feedback onto her. Thank you, 😊
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