The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... Vis mer
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The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative... Vis mer
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I needed to cancel a holiday and rebook two at the same time and Lily at the Durham branch was very accommodating. She spent lots of time to ensure everything was just as I needed. I would definitely... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktopplysninger
1-4 North Road, DH1 4SH, Durham, Storbritannia
- 0191 3847690
5,0
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
We always book through Hays they are…
We always book through Hays they are very efficient and it always makes us feel secure with the holiday we have booked.
13. mai 2026
Svar fra Hays Travel - Durham
thank you for taking the time to leave feedback.
I am glad we managed to get you the right holiday and hope you have an amazing time.
thanks Lily :)
Very good Charlotte rep explained…
Very good Charlotte rep explained holiday top class we booked by
19. mai 2026
Svar fra Hays Travel - Durham
thank you for taking the time to leave feedback.
We appreciate your kind words.
I hope you have a lovely time away,
thanks Charlotte
First cruise booking
Booked my cruise with Cara who was very patient with me as it’s my first time on a cruise so lots of questions, indecisiveness and worries. Great help and very friendly. Would definitely book with you again. Thank you :-) x
13. mai 2026
Svar fra Hays Travel - Durham
Thank you for taking your time to leave such lovely feedback! I hope you have a fantastic time on your trip.
Thanks Cara :-)
Service will check all holidays to find…
Service will check all holidays to find the best for you
13. mai 2026
Svar fra Hays Travel - Durham
Thank you for leaving feedback. I hope you have a lovely time on your break away.
Thanks Louise :)
Svar fra Hays Travel - Durham
Thank you for taking the time to leave such a lovely reviews. I am glad we could get you booked up, it looks amazing! Thanks, Lily :)
Svar fra Hays Travel - Durham
Thank you for taking the time to leave such a lovely review! So glad we could get you sort it will be fab! Thanks Charlotte
Louise was a grest help throughout the…
Louise was a grest help throughout the booking process.
2. mai 2026
Svar fra Hays Travel - Durham
Thank you for taking the time to leave such a lovely review i hope you have an amazing time . Thanks Louise :-)
The staff went out of their way to find the information I needed
The staff went out of their way to find the relevant information to enable me to decide on booking the short break i was looking for.
2. mai 2026
Svar fra Hays Travel - Durham
Thank you for taking the time to leave such a lovely review. I hope you have an amazing time. Thanks Ava :-)
Cara was friendly and helpful
Cara was friendly and helpful. She sorted out holiday requirements straight away. She took down details accurately.
8. mai 2026
Svar fra Hays Travel - Durham
Thank you for taking the time to leave such a lovely response. I hope you have a wonderful time. Thanks Cara :-)
Svar fra Hays Travel - Durham
Thank you very much for your kind review! Ashleigh
Many thanks to Cara for help with our…
Many thanks to Cara for help with our future holidays
Professional and courteous as always
3. mai 2026
Svar fra Hays Travel - Durham
Thank you very much for your kind review, so glad we could get you booked :) Cara
Super friendly and helpful staff
3. mai 2026
Svar fra Hays Travel - Durham
Thank you for taking your time to leave such lovely feedback. I hope you have a great time on your holiday.
Thanks Charlotte :)
Bethany and Ava have done a brilliant…
Bethany and Ava have done a brilliant job in supporting me and my partner finds holiday for us. I really appreciate the support and guidance from both members of staff for helping us book a holiday ⭐️⭐️⭐️⭐️⭐️
30. april 2026
Svar fra Hays Travel - Durham
Thank you very much for your kind review and so glad we could find you the perfect holiday :) Ava & Bethany
The company provided perfect customer…
The company provided perfect customer service the staff were very polite and very helpful booking our next adventure day trip
1. mai 2026
Svar fra Hays Travel - Durham
Thank you for taking your time to leave such lovely feedback. I hope you have a great time on your coach trip.
Thanks Lily :-)
Helpful, patient staff
30. april 2026
Svar fra Hays Travel - Durham
Thank you for leaving feedback. I hope you have a fantastic time in Portugal.
Thanks Ashleigh :-)
Two holidays booked!
Second holiday booked a week after the first one! We will always use Hays for the staff and their ability to find us good deals. Thank you again to Charlotte and Lilly for looking into all our options ☺️🌎✈️
20. april 2026
Svar fra Hays Travel - Durham
Thank you for leaving such a lovely feedback hope you are looking forward to your holiday, Thanks Charlotte :)
I recommend hats travel there such…
I recommend hats travel there such lovely pepole there polite and speak kindly to u help u every step of the way on ur journey I been with them a while now since I have been with them I had excellent service no problem so guys hurry book with them u will be surprised
16. april 2026
Svar fra Hays Travel - Durham
Thank you for leaving us such a lovely review. I hope you have a brilliant time on your trip.
Thanks Ashleigh :-)
Norwegian Fjords Summer 2028
I booked to go to the Norwegian Fjords in Summer 2028. Cara was VERY helpful and really went overboard to made sure I got everything sorted. She explained pricing over phonecall and sent it all on a message as I asked, then gave me plenty of time to make the correct arrangements with family and get it booked in time. Even sharing her personal experiences to advise on what she thinks would be suitable xx
22. april 2026
Svar fra Hays Travel - Durham
I am happy to hear that you found my service helpful when booking your trip to the Norwegian Fjords. We appreciate your kind words and hope you have a wonderful time!
Thanks Cara :-)
Svar fra Hays Travel - Durham
Thank you for taking your time to leave such lovely feedback. I hope you have a fantastic time on your cruise.
Thanks Ashleigh :-)
Excellent customer service
Excellent customer service, I asked to check holidays for me, same day Charlotte got back with the perfect holiday. When I checked different dates online I could get it cheaper, when I rang her the next day she price matched it and we booked it. I would definitely recommend Hayes, thank you Charlotte.
19. april 2026
Svar fra Hays Travel - Durham
Thank you for taking time to leave such wonderful feedback. It was my pleasure sorting your holiday out for you and I hope you have a lovely time.
Thanks Charlotte :-)
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