Peter made me feel very calm and comfortable about booking my holiday. He explained about the area that I was enquiring about and managed to get me a better deal for what I was looking for. He was ver... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
Selskapet har svart
Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... Vis mer
Selskapet har svart
Excellent service as always. Friendly and informative. Nothing too much trouble from all the staff. I wouldn’t get my holidays from anywhere else. Thanks all x
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktopplysninger
37 Queen Street, CF10 2AS, Cardiff, Storbritannia
- 02921433032
4,9
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good value for the money
The rep was very knowledgeable and gave good advice didn't rush us at all and gave plenty of options
We felt very valued , a nice experience .
10. mars 2026
Svar fra Hays Travel - Cardiff
Mrs Sharon Lee,
We appreciate your kind words and are so glad that you felt valued and received excellent advice without feeling rushed. Thank you for your review!
Kind regards
Hays Travel
Happy customer…
Prompt courteous service provided by Peter in Hays Cardiff branch. Peter was able to answer any questions/ queries I had regarding our booking. Very pleased with the service I received
20. mars 2026
Svar fra Hays Travel - Cardiff
Çarol,
We appreciate you taking the time to share your experience. We're so happy to hear that you received prompt and courteous service and that all your questions were answered.
Kind regards
Hays Travel
Svar fra Hays Travel - Cardiff
customer,
We appreciate your kind words; we are so glad our staff could provide helpful support during your visit, thank you for the five-star review!
Kind regards
Helpfulness
We were recognised by member of staff Jacqui ( Cardiff branch) even though it had been eight months since our previous visit. She found the hotel and accomodation we requested, which other travel agents had difficulty booking.. excellent Paul Rose.
24. mars 2026
Svar fra Hays Travel - Cardiff
Hi Paul, Thankyou so much for taking the time to complete the survey and for your kind words , it is much appreciated. See you soon , Regards Jacqui
Great customer service
Always use Hayes Travel as everyone is friendly and knowledgeable, Peter booked our holiday on this occasion and was very helpful.
15. mars 2026
Svar fra Hays Travel - Cardiff
emma mace,
We appreciate your continued trust in us and we're so happy to hear that you find our team friendly and knowledgeable. We will be sure to pass on your kind words.
Kind regards
Hays Travel Cardiff
Very helpful
Very helpful. Jacqui from the Cardiff branch helped us to find the holiday we wanted at a very good price, with all the add ons and support we needed. Great service.
8. mars 2026
Svar fra Hays Travel - Cardiff
KR,
We're happy to hear that you found the holiday you wanted at a very good price. It's great to know that we provided all the add-ons and support you needed.
cardiff, Hays Travel
Peter was great
Peter was great, very informative and easy to talk to. Made our experience really enjoyable. Haven't had a holiday since pre COVID do made our experience really lovely
16. mars 2026
Svar fra Hays Travel - Cardiff
Ness Edmunds,
We're so happy to hear that your experience was enjoyable and informative. It's wonderful that we could assist you in planning your first holiday since pre-COVID!
cardiff, Hays Travel
Nia was super helpful in the Cardiff…
Nia was super helpful in the Cardiff branch, we changed the parameters of the holiday soooo many times and she just took in her stride and found solutions for each change
Can’t thank her enough!!
She’s an asset to the company!!
14. mars 2026
Svar fra Hays Travel - Cardiff
Hello Sian
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Nia and she was able to find you the perfect holiday. Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Safe Hands
Can't fault the service and direction given. 6th cruise alone booked through Hays. Always go Jaqui
10. mars 2026
Svar fra Hays Travel - Cardiff
Gaynor Rolley,
We're happy to hear that you are pleased with our service and guidance. We appreciate your continued trust in us for your cruise bookings.
cardiff, Hays Travel
Good professional helpful staff
10. mars 2026
Svar fra Hays Travel - Cardiff
Sally McKeevers,
We appreciate you taking the time to leave us such a wonderful review; we are so happy our staff were helpful and professional.
cardiff, Hays Travel
Svar fra Hays Travel - Cardiff
Colin,
We appreciate you taking the time to leave us a review, and we are so happy to hear that our staff were helpful to you.
cardiff, Hays Travel
5 Stars totally blown away!
5 Stars totally blown away!
A great experience from Hays, in and out and our perfect honeymoon booked within an hour!
Helen was extremely knowledgeable and was able to share her personal experiences with us to to help us to visialise the trip.
We are very excited to set sail on our cruise! The app is super easy to use and their team certainly go the extra mile!
1. mars 2026
Svar fra Hays Travel - Cardiff
Thomas,
We're delighted to hear about the wonderful experience you had booking your honeymoon. It's great to know our team's knowledge and personal experiences helped you visualize your trip. We hope you have a fantastic cruise!
cardiff, Hays Travel
Milan and Lake Como
Jaqui, the agent who organised our trip was organized, friendly and efficient. We were very happy with the service she provided
8. mars 2026
Svar fra Hays Travel - Cardiff
Hi Kay
Thankyou so much for taking the time to complete the survey and for your kind words, it is much appreciated. See you soon , Jacqui
I always see Stephanie Varga and she's…
I always see Stephanie Varga and she's brilliant. She knows exactly what I want and goes the extra mile to make sure that I get what I want, when I want it and at the best price. I have been seeking her advice for over 25 years and she stays the same friendly and cheerful person I knew at the start. It's always a pleasure to see her. She even remembers my family members and the dog.
7. mars 2026
Svar fra Hays Travel - Cardiff
Hello Rosina
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Stephanie and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Very friendly and helpful
5. mars 2026
Svar fra Hays Travel - Cardiff
Helen,
We appreciate your kind words; we are so glad that we could be of assistance to you during your visit with us.
cardiff, Hays Travel
Always book with hays travel with…
Always book with hays travel with Jacqueline Bourke as she is so helpful and will go out of her way to find what you are looking for
4. mars 2026
Svar fra Hays Travel - Cardiff
VERNON DAVIES,
We appreciate you taking the time to leave us such a complimentary review. We are so happy to hear that our team member is so helpful in finding what you need.
cardiff, Hays Travel
We got exactly what we wanted and the…
We got exactly what we wanted and the staff were very friendly and helpful.
3. mars 2026
Svar fra Hays Travel - Cardiff
David Boldy,
We are delighted to hear that you received excellent service and got exactly what you desired. Thank you for your positive feedback!
cardiff, Hays Travel
Surprise family Holiday 2027
Very Helpful team as always lots of advice and knowledge of what I was looking for
Especially Helen and colleague Pete
Regarding the best cabin size for a Surprise family holiday next Easter
Thank you 👍
2. mars 2026
Svar fra Hays Travel - Cardiff
Cheryl,
We appreciate you taking the time to leave your review. We're happy to hear that our team was helpful and knowledgeable in planning your surprise family holiday.
cardiff, Hays Travel
Excellent service
We've recently booked two holidays in the Hays branch Cardiff.
.Jacqui made the whole experience enjoyable, simple and straight forward - her professional approach and clear communication was greatly appreciated. Thank you Jacqui, we look forward to booking our next holiday with you!
16. februar 2026
Svar fra Hays Travel - Cardiff
Martin, Carhryn and James,
We appreciate you sharing your experience booking your holidays with us. We're happy to hear that our team made the process enjoyable and straightforward and that their professional approach was greatly appreciated.
cardiff, Hays Travel
Peter was friendly and very helpful
Peter was friendly and very helpful. Showed us plenty of options on the laptop.
31. januar 2026
Svar fra Hays Travel - Cardiff
Mrs Angela Bird,
We're happy to hear that the assistance provided was helpful, and we appreciate your positive feedback. Thank you for sharing.
cardiff, Hays Travel
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