Hawes & Curtis Anmeldelser 

I honestly never expected to have this kind of experience with Hawes & Curtis.

Order #: GE13183077553GB
Return Request #: RMA12154356

I purchased this shirt specifically because I was planning to wear it for my wedding on August 28th. Unfortunately, the shirt didn’t fit me. That part is completely fine — I have absolutely no problem returning it and getting another shirt.

All I wanted was a shirt that fits so I can wear it on my wedding day.

The problem started when I tried to make the return. Because I live in the United States, I discovered that I would have to pay for the return shipping out of my own pocket.

I had already paid for the shirt. I was simply trying to return it because it didn't fit and get another one. I never expected that I would have to pay additional money just to send it back.

I contacted Hawes & Curtis hoping they would offer a reasonable solution. Unfortunately, I kept receiving responses from AI instead of being connected with a real person, and I never felt like anyone was actually taking responsibility for helping me resolve my case.

I have tried to resolve this peacefully and through the proper channels, but I am honestly exhausted.

What makes this even more heartbreaking is that this shirt was supposed to be my wedding shirt.

I am getting married on August 28th, and we are now only days away from my wedding — and I STILL don't have a solution.

I am not asking for a free shirt.
I am not asking for anything unreasonable.
I ALREADY PAID FOR THE SHIRT.

I simply want to exchange it for a shirt that fits without having to spend even more money because of a return process that was not made clear to me.

After trying repeatedly to resolve this privately, I have reached the point where I feel I need to share my experience publicly so other customers can understand what happened to me.

I truly hope someone from Hawes & Curtis sees this review and decides that a real human being should take responsibility for my case.

Because behind this order number isn't just another customer.

It's a groom who is getting married on August 28th and who just wanted a shirt to wear on one of the most important days of his life. 💔

I don't want a fight. I don't want anything for free.

I just want my shirt.

The quality has gone down significantly since a few years ago. Recently purchased 4 polo shirts, all medium size,they should have been identical except the color but a few are different lengths and shape. Two of them are about three inches longer than the other. I would post a photo but Trustpilot does not allo it. Also this must be the only shop that doesn't accept gift cards to be used for online shopping, you have to travel to the store to use it. I will continue buying from Charles Tyrwhitt, they have never disappointed me.

Visited the Brent Cross branch.
Staff showed poor customer service and lots of unwanted attitude.
Wanted to purchase more but left only purchasing a few items.
Instead i went across the floor to Charles Tyrwritt who served me better although there wasn't much difference in price.

The color is completely off, and the quality is not what I expected! I ordered linen khaki but received a dark green and olive shade that I can't quite identify. The fabric isn't the premium glossy, premium material I was hoping for that price.

Bought the suit for £200, and spent over £200 getting a tailor made by myself. Thanks to their store refused to do tailoring and exchanging. 0 customer service

I buy a shirt from this company, they send me a damaged shirt i contact them
Back to fix the shirt or refund ora solution, but what they do instead making jokes on me they answer once a a week they don't care they play games ask me stupid questions and stol my money because i trust them all uk companies they do the same shit and i want everyone who is coming here to see reviews please don't buy from this company they are not trusted 0% trust no quality

Last week i came to buy a suit at the Hawes & Curtis in Brent Cross for a few weddings i have this summer. Nitin Tailor managed to size and fit me into the exact suit I was looking for, his customer service was 10/10 ensuring i was happy with every single detail whilst providing his expert advice. Never made me feel pressured and ensured I was happy with the feel and fit before i purchased. Could not have been happier and would highly recommend him to anyone looking for their perfect suit.

PS a shout out to Meyrem Mehmet the store manager as well.

I purchased a suit online but the trousers seemed a bit bigger that I like so called the Customer Services to see if there was another pair in the smaller size, they didn’t have online but did in the Cannon Street branch. I called and spoke to Chris who was so helpful and actually ordered a pair in for me from another branch and I went down to the store, tried them and exchanged them with my other pair and was just in time for a wedding I was attending. Chris went above and beyond to ensure I was happy with the product. Great quality items too.

The customer service is useless. Their typical reply to literally anything is "I'm afraid we're unable".
I used to be a loyal customer, I purchased several items from them, and I tried to get some information about other models and item details - I could similarly speak to their stupid AI bot.

I was impressed with this stylish, airy shirt and my first shopping experience at HAWES & CURTIS. The material is certainly thinner and lighter in weight than that used in standard linen shirts, making it perfect for hot, humid days. The shirt was soft to the touch and felt weightless which is highly valued by someone like me who has sensitive skin. The 3 XL 'slim fit' was generous in sizing; it fitted like a classic fit which was perfect for me!

Furthermore, I bought this at a bargain price of £35. The staff at the Brent Cross branch were extremely friendly, courteous and hospitable. They promptly attended the phone to help me find the store, welcomed me with a smile, guided me to the changing rooms so I can try the shirt on and subsequently packaged it. Given the above, I will definitely shop again at Hawes & Curtis!

Edited to add: the shoe repair shop said that the shoes had degraded so badly that they needed re-welting. Hawes and Curtis declined to refund me, and told me to do a chargeback with my credit card instead.

I expected much better from Hawes & Curtis. I bought a pair of shoes in November 2025, and after only eight months the sole started separating from the shoe. For a premium brand, I don’t believe this is acceptable.

Customer services initially dismissed the issue as “reasonable wear and tear”, and offered me 15% off their store, as if I would buy another pair of shoes from them! After I challenged this, they offered either a 15% refund or to reimburse the cost of a repair if I arranged and paid for it myself.

While I appreciate the offer, I’m disappointed they weren’t prepared to take greater responsibility for what I believe is a quality issue. Based on this experience, I wouldn’t buy shoes from Hawes & Curtis again.

Don’t bother with this shop. Bought a pair of swimming shorts that were the incorrect size and they wouldn’t let me exchange them.

The email they put below this review - makes it seem like they want to help, but it’s just for show - you’ve been warned!

I went to the Westfield branch for a suit for a wedding - the staff there could not have been more helpful, working out what was best for me in terms of fit and style.
Thanks in particular to Zay, who was brilliant in getting the suit fitted for me.
Really happy with my suit and will definitely come back again!

The price for shipping and handling is ridiculous. How it when fron 4.95 to 17.95 in 2 weeks. Looks like we're paying for tariffs again. Not just you're paying for shipping, if you have to return something, it's way difficult to contact them and on top of that, you have pay for the returns.

The service received from the Jermyn Street store has been profoundly unsatisfactory. On 30 June 2026, my son attended a fitting for a tailored suit — an occasion that should have marked an important personal milestone. Upon collecting the suit on 6 July 2026, it became evident that the trousers had been measured and hemmed incorrectly.

What followed was a series of contradictory and unclear communications from both the store and customer services. Despite assurances that the matter would be addressed, no definitive resolution has been provided, and as of 15 July 2026, the issue remains outstanding.

The mishandling of this situation, combined with the emotional impact on my son, reflects a concerning lack of professionalism and accountability. For a brand that promotes itself as a reputable tailoring specialist, this experience has fallen significantly below acceptable standards.

I have been using H&C for abut a tyear. Excellent quality and fit. Certainly worth the price, especially during their occasional sales!

I find it pretty shocking that they don’t clearly say that returns aren’t free.

The wording on their website “We offer 28-day returns… » is carefully chosen and honestly feels misleading. Most people will naturally assume that means returns are free, when in reality they have to pay for them.

It’s a disappointing way to communicate with customers, especially at a time when people are looking for brands that are transparent and treat their customers with respect. This kind of messaging feels pretty disingenuous and doesn’t inspire much trust.

Order#3976796

Enter my order number tick items to be returned and reason for it, that's as far as I gets.

Call 08002436163, sent back to do what I have done many time.

Please can someone from Hawes & Curtis HELP.

Really a disapointing experience and I just warn you - never ever never buy anything there ! The return process is ridiculous and I had to pay 10€ each item (cost 39€) for returning and all items are made in Bangladesh (business shirts!!).
To be honest I wanted to cancel the order already 3 minutes after placing the order but they declined.
REALLY AVOID HAWES & CURTIS !!! IT IS ABSOLUTELY NOT RECOMMENDED !!!
WORST E-COMMERCE EXPERIENCED EVER !