Hartsfurniture Anmeldelser 

I finally decided on the sofa set and realised it was out of stock. Rang and spoke to Andrew and told that there was a set but had a component missing - we discussed options and agreed on a sale.
Three days later the set was delivered. Unfortunately, there were a couple of issues. That can happen, but the standout in this was Andrew's prompt reply and resolution plan. Andrew went above and beyond and actually delivered the replacement items on his way to the airport the following day!
Thank you Andrew and the rest of the team - we love our new set (just in time for the rain!)

After purchasing a very poor rattan set from the Range, which I returned I came across HF.

I gave them a call and spoke to Andrew, who is the most helpful person I’ve ever dealt with.

I opted for the 6 seater Ascot reclining set and the delivery was set for Thursday which was 5 days away

On the day of the delivery I got a call from the delivery company stating that the delivery was delayed and it would now be Friday. Not a problem these things happen. Unbeknown to me Andrew had been tracking the order and emailed an apology to me.

The next day Andrew was in constant touch with me re the delivery. At the end of the day it’s not HF fault that the delivery was delayed.

When I received the furniture I can tell you now it was worth the wait. I am a very picky person and demand quality. The whole set is absolute quality, I simply cannot fault the build and look of it.

Once you sit on them and recline you can see why they are expensive it’s because they are made properly and professionally.

I am now a lifelong customer of HF and don’t let a delayed delivery cloud your judgement of this amazing furniture.

Fabulous furnature set and customer service from Andrew was outstanding nothing to much trouble 👏 🌟

Excellent experience with our garden furniture order. Great communication, delivery on the day we asked for, and accurate delivery timings given. Some bolts were missing and replacements were sent immediately, no questions asked. Andrew gave great customer service. Thank you very much :). Would highly recommend.

We ordered a rattan corner sofa set from Harts Furniture after having a bad experience with another company who failed to deliver or even refund (The credit card company recovered the money in the end). Harts furniture were the total opposite giving a great service! Although similarly priced to the other company, Harts responded quickly and delivered the right furniture in perfect condition within a few days. They are an outstanding company which we would highly recommend.

My cube set has only lasted 3 years, the rattan under the glass table top has gone brittle and is falling apart. Customer Services have told me it should have been covered at all times when not in use as the glass gets very hot in the sun and dries it out - serious design fault ( not to mention a fire hazard). Friends with similar sets leave theirs out all year round with no problem, whereas I cover mine for 8 months of the year and have the umbrella over it during the summer. It’s impractical to remove the umbrella in between uses so that the cover can be put on - it’s not the look we want and there’s literally no point in having an outdoor set. Unfortunately only a 2 year warranty.

Spent a lot of time shopping around for the right (for us) decking furniture for our new deck at home. Came across the Ascot Range from Harts and it seemed to fit the bill. Spoke to Andrew who was very helpful and informative. We ordered the Ascot set. We were given a delivery date, it arrived on the delivery date. We set it up on the same afternoon and we were so pleased with the results. The Ascot set is just as we hoped it would be. Comfortable, well made and looks great on our new deck. We were kept well informed at all times from both the company and the delivery company.
Can’t comment on the longevity re wear etc but with a 5year frame guarantee and a two year rattan and cushion warranty we feel this is money well spent and great value.

Excellent customer service and quality of furniture is outstanding Andrew is quick to answer emails. I ordered the Ascot range so happy its beautiful

We previously bought garden furniture from Harts Furniture approximately 10 years ago and were very pleased with it so we had no hesitation in going back to them when we were in the market for a new different set.
Andrew was very helpful and knowledgeable when we made an initial enquiry and subsequently ordered a new set.
The quality of the furniture was excellent as before, however we had a slight issue with one of the pieces. I liaised with Andrew and sent him some photos as requested and he quickly resolved the problem with no quibbling and agreed to replace the item. He even got one of his team to build the unit to double check that the unit that he was sending out was all ok.
So to summarise - great quality, well priced, and outstanding customer service.

This company really is one of the few places where any enquiries are dealt with swiftly, efficiently and professionally.
I wouldn’t hesitate to recommend this company for their products and services and will definitely purchase from them again.

From the very beginning, i.e. making up my mind which colour would be best, to the actual delivery, this company were more than helpful. Nothing more could have been done to make my order easier, and with reliable service, what more could one ask? Unfortunately, so rare these days. Thank you Andrew at Harts Furniture. If I need anything else, I certainly know where to come. Di Shea

Breakable parcel packed extremely carefully. Also delivered very quickly.

I ordered our garden furniture at very short notice due to being let down by another supplier. Harts pulled out all the stops and delivered as promised and saved our garden party. Furniture as described and packed perfectly. Highly recommend. Thank you Harts.

I researched many garden furniture companies and was attracted to harts furniture by their excellent customer reviews. I am delighted with the quality of my cube rattan set and the whole customer experience. Highly recommend this company. Amanda P

Ordered an outside table and 4 chairs plus parasol and cover and was impressed with the high level of quality and more especially the customer care throughout the whole process. The goods arrived on time and are fabulous. I had a query about the rain cover which was dealt with promptly and efficiently by Andrew. He was brilliant from start to finish.
Would definitely recommend Hartsfurniture and would order from them again. Thank you.

We absolutely love our Windsor Rattan Bistro set. The quality is superb, it is very comfortable and it looks really lovely!
We chose to buy from Harts Furniture because of the excellent reviews on Trustpilot, and we were not disappointed.
We were also very impressed with the outstanding customer service we received from Andrew. He was kind and helpful and went out of his way to accommodate our requirements. An exceptionally good company to do business with!

Bought a Winsor rattan bistro set 2 chairs and table absolutely delighted with the whole experience from start to finish terrific product and outstanding customer service have now ordered 2 footstools to match .Thank you Andrew x

What an amazing business. My purchase was a less than £10 item of Christmas lights. They kept me informed of despatch and delivery, it arrived within 3 days.
They could show some major shops how to expertly treat customers
Thank you

I recently purchased the Liv Denver garden set due to its modern design. Delivery and after-care service was excellent, especially as I had a follow on query about the furniture cover. Price, quality and service are first class.

Extremely helpful, prompt replies to queries, kept informed - couldn't fault the service