Always helpful when needed to phone and answer any queries etc. Would recommend if anybody found themselves financially stuck thinking there was no way out. Just over 1 year left of our IVA’s and it... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Always helpful when needed to phone and answer any queries etc. Would recommend if anybody found themselves financially stuck thinking there was no way out. Just over 1 year left of our IVA’s and it... Vis mer
Selskapet har svart
I've spoken with Mikael D on numerous of times. He's clear and accurate. He's definitely not one of your typical customers services people where you can tell they are reading from a script and sounds... Vis mer
Selskapet har svart
From start to finish I found Hanover really easy to talk to & deal with. Today Ryan Ramjhan has been really helpful & advised me what will happen going forward in relation to my IVA now being comp... Vis mer
Selskapet har svart
I used hanover insolvency with my Iva. They did a great job and a huge weight was lifted off my shoulders. I recently rang them because I had finished my IVA and an old creditor started trying to get... Vis mer
Selskapet har svart
Canal Road, WA14 1TF, Timperley, Storbritannia
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
It was very quick getting through to Mikeal.D and he dealt with my query very quickly.

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A great pleasure and experience speaking to Nawshaba Pooloo, she patiently explained and resolved the issues on my IVA. She is an asset to your company. Keep it up your good work👏

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I had a few questions to ask as my IVA finishes in 6 months time . I had the great pleasure of speaking with Mikeal D . He was very professional from the start , made me feel at ease , it’s a lot of worry off my mind . He’s a TOP Class member of Hanover . Thank you for all your Help Mikeal . 😊

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Always support you in every way they can, never let you get into trouble with your debts. Service always polite

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From start to finish I found Hanover really easy to talk to & deal with.
Today Ryan Ramjhan has been really helpful & advised me what will happen going forward in relation to my IVA now being complete. He took the time to make sure I understood the process & congratulated me on now being debt free.
I can now move on with my life with a weight off my shoulders!

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Emma Mcallister was really helpfull
This morning when I called with my problem she put my mind. At ease straight away Thanks Emma

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Hi I spoke with Ridhawaan, today 5-12-2024, he is an excellent customer service advisor, he helped me to look into a problem with my iva which ended 2 years ago.
I couldn't be more satisfied with his help.

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Today I just phoned Hanover and asked about my payment plan when is ending and Farhana Dilmohamed explained me that it was the final payment made and she wrote email with confirmation because I was asking for the letter and She was very nice and polite.
Thanks Farhana for your support.

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Had a problem which needed sorting and I liaised with Emma who was extremely helpful and matter was resolved

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Had a very nice chat with agent today she answered all my questions to my satisfaction. I believe agent in question is an asset to your business..

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Aaisha was very helpful and responded to my questions in a prompt and courteous manner. Grateful for your excellent customer service,especially given the circunstances.

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Liam was very helpful polite and worked quickly in regard to my enquiry.

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Jacqui McKinnon was so handy in helping me today. After being called and then being put through to several different departments I finally got to Jacqui. She completely understood what I was saying and was professional in dealing with my situation as quickly as possible. Thank you for making a painful process that bit easier

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Great customer Service Advisor and prompt response.
Unfortunately I did not have the advisor name on the invitation for feedback but she was brilliantly that morning, Friday 22nd November.
Clear and considered and really enjoyed my conversation with her. Clear instructions and clear expectations set.
Thank you for help and fantastic care!

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Hi
My experience with Hanover this morning was nothing short of fantastic
The professional experienced member of staff couldn’t have been more friendly listening to my situation giving me so much helpful advice
She made me feel relaxed in a anxious moment for me
I cannot give her enough credit praise and respect
An absolute credit to the company
Thank you so so much for your kind help
Ian Paterson.

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Spoke to David very polite delt with my change of card quickly

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I had good experience with the customer service, which is Aisha. She was a lovely lady. She explained everything to me accordingly which I really understand. She wasn’t in a hurry. Thanks so much Aisha.

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I made a call regarding a email I received stating that I had missed a payment....but infact I have paid it as its on my bank statement. First guy I spoke to was helpful but for some reason my emails back to him with my bank statement were being queued and nobody was receiving the emails.
I phoned again and spoke to someone else and they said unfortunately they need to see my bank statement....but I explained that it won't go through...I have adhd and autism and things like this stress me out causing anxiety. I have since sent my bank statement using my work email address but have not had any response. I have a feeling I will be phoning again to try and sort this out.

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