Excellent service from a fabulous team at the Allestree branch. Sally, Leah and Bonnie have been exceedingly honest, trustworthy and helpful throughout. They were always happy to speak to us and alway... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Really impressed so far with the service received from Hannells. Olivia met me at my property on time and was very knowledgeable about the local area and current legislation, I found her very easy to... Vis mer
Selskapet har svart
Every agent I have spoken with has been helpful, polite and friendly. Viewings are arranged and communicated promptly, with good follow up throughout. Eliza has been exceptional in helping me secur... Vis mer
Selskapet har svart
Every staff member i’ve had the pleasure of speaking too has had amazing customer service and it’s put my mind at ease trusting this company with our future family home search, Everything has been nic... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We’re Hannells – an award-winning, family-run estate and lettings agency proudly serving the people of Derby since 2003. With six friendly, local branches and a dedicated lettings office, we’re here to make moving home a genuinely enjoyable experience. From free valuations, sales and auctions, to mortgages, solicitors, insurance and lettings – we offer everything under one roof, all delivered by a team who truly care. What makes us different? We treat our customers as people, not numbers. That personal touch, combined with local knowledge and a real passion for what we do, has helped us become Derby’s top-selling agent year after year. With thousands of five-star reviews and many national awards under our belt, we’re incredibly proud of the trust our community places in us – and we work hard to give back through local events and charity support. If you’re thinking of moving, we’d love to help you have a truly positive, personal and memorable experience.
Kontaktopplysninger
Storbritannia
- www.hannells.co.uk
Book Your Free Sales Valuation Here!
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Har svart på 93 % av de negative anmeldelsene sine
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Great communication
Sam talked me through a process I have zero understanding of, made the whole situation feel possible.
4. september 2026
Svar fra Hannells
Hi Marie!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
We're pleased to see that Sam took the time to talk through the process with you and made the whole situation seem possible. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Svar fra Hannells
Hi Abby!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
The team pride themselves on delivering a top service and will be delighted to see that you were happy and felt the communication was great.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Very Professional Service
Hannells Estate Agent's Representative who came to give us a Valuation on my Property was very thorough in giving his reasons for his Valuation, in taking his time over a 2 hour period.
2. september 2026
Svar fra Hannells
Hi Lawrence!
Thank you for your review of your valuation experience with Steve and the Chellaston sales team.
We're pleased to see that Steve took his time and provided a thorough valuation. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Jo was very friendly and professional…
Jo was very friendly and professional and gave us some useful advice.
4. september 2026
Svar fra Hannells
Hi Stephen!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
We're pleased to see that you found Jo to be friendly, professional and provided useful advice. The team pride themselves on delivering a top service and Jo in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
PROBATE VALUATION
SAM MADE CONTACT WITH ME AFTER VISITING MY MUMS HOUSE TO DO A PROBATE VALUATION.
HE WAS KIND, COMPASSIONATE & HAPPY TO GIVE ADVICE.
3. september 2026
Svar fra Hannells
Hi MT!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
We're pleased to see that you found him to be compassionate and happy to give advice on the next steps. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help, please get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Svar fra Hannells
Hi Steve!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that you found them to be friendly, professional and that nothing was too much trouble. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Smooth sailing no issues from start to…
Smooth sailing no issues from start to finish. Thank you x
2. september 2026
Svar fra Hannells
Hi Joanne!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you found the selling process to be a smooth experience and there were no issues from start to finish. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope we can be of service to you again in the future should you have any moving needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Excellent service regular weekly…
Excellent service regular weekly updates.
Staff very helpful all through the sale process.
1. september 2026
Svar fra Hannells
Hi Lee!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you found them to be helpful throughout the sale process and that you received regular updates. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Professional and personal service
Hannells are to be congratulated for their efficiency, communications and good old-fashioned personal service that turned a possible nightmare into an easy and pleasant experience.
28. august 2026
Svar fra Hannells
Hi Kay!
Thank you for your review of your moving experience with the Littleover sales team.
We're pleased to see that you found them to be professional, efficient and were happy with the personal service you received throughout your sale. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
House valuation
Sam was very welcoming, knowledgeable and seemed experienced and confident to talk through the process.
28. august 2026
Svar fra Hannells
Hi Adam!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
We're pleased to see that you found Sam to be welcoming, knowledgeable and experienced. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Svar fra Hannells
Hi Steven!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
We're pleased to see that you found Sam to be helpful and easy to talk to. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of service to you whenever the time is right to get the property on the market!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
We advertised our house for sale with…
We advertised our house for sale with Hannells, they proposed the best price by far and came and valued and photographed.
While viewings were slow, we finally got an offer 5 months after going on sale.
28. august 2026
Svar fra Hannells
Hi Richard!
Thank you for review of your moving experience with Lorna and the Chaddesden sales team.
We're pleased to see that despite it perhaps taking a little longer than anticipated, the team were able to find a buyer and secure a sale. They pride themselves on delivering a top service and will be delighted to see your review.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we wish you a smooth and steady journey towards exchange and completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Excellent service
Oliver arrived on time, armed with lots of information on my home and the surrounding area. He was polite and extremely knowledgeable. Spent a lot of time answering all my questions and no hard sell. Very professional.
29. august 2026
Svar fra Hannells
Hi Tricia!
Thank you for your review of your valuation experience with Oliver and the Littleover sales team.
We're pleased to see that you found him to be punctual, knowledgeable and very professional. The team pride themselves on delivering a top service and Oliver in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Svar fra Hannells
Hi Sandra!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
They pride themselves on delivering a top service and Sam in particular will be pleased to see that you found him to be very professional.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Professional and friendly
Heather is very professional and competent as well as friendly and approachable. Honest straight forward information which we can understand. Not pushy leaving us to make the decisions.
29. august 2026
Svar fra Hannells
Hi Mrs Fairweather!
Thank you for your review of your valuation experience with Heather and the Alvaston sales team.
We're pleased to see that you found Heather to be professional, friendly and honest. The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Don't expect them to 'Do the Right Thing' by you
Selling was mediocre; however, I ended up selling the house myself by doing the viewings as the agents where not really trying (had similar conversations with other sellers who started the viewings themselves), so I'm not actually sure what we paid for in the end other than the internet advert.
However, buying via them was horrendous!!.
They lost 1 an entire $410k sale as from what I see online. the sellers have no longer moved as the house they wanted on the new build estate sold before they could go. Hannells also lost another seller 15k additional from us after we put in very high offer to see if we could secure the property pending our house sale which came through approx. 3 weeks later, though through their greed for quick turnovers Hannells lost 2 of their clients thousands, as the blank 'no' we got each time we offered to buy meant we inevitably continued searching for other properties and did not set on the purchase decision by starting searches etc. done, tying us emotionally and financially in to the purchase (So beware of that if selling)
Long story short on the final purchase. The house we did settle on the moment our sale went live, we made an increase offer price based on a deal for the sellers to move out when solicitors are ready. That day came sooner than anyone anticipated and on request for an exchange date we were told "actually no, you're in a chain now and suck it up or you'll lose your buyer as well" by a Hannells teenager (I assume). Found out during this discussion that decision was made by the seller/hannells and their solicitors to all disregarded the first deal and make a chain a couple of weeks after without informing us, they then hid that information for the next 2 months. From what I understand, they had all planned to get it to D-Day before telling us the deal change and as we had invested in searches etc. already, then hopefully we would just fold and accept the new deal terms. Sadly for them, we work on principle and trying to scaremonger us in to changing deal terms certainly meant I would happily throw away £2k+ on searches/solicitor fees and not really worry about it, in addition, still move out my house to rental accommodation so not to lose my sale. Although, in contrast, their sellers could not lose a penny without collapsing (they were buying beyond their means basically). Really silly move on the sales team part, they should have advised against it or done the right thing informed us of changes the moment the seller changed tactic.
I was actually told all sorts of sob stories by Hannells about how the sellers are having to spend a few extra £ to move out early etc. and to be honest, I really couldn't care less as the extra thousands I was paying was for exactly that situation..... They all wanted their cake and to eat it.
As we had the strongest position we rolled them all over in the end and back to original terms; however, just knowing how sly the tactics had been, both selling and buying really disappoints me in Hannells morals and principles to try and act appropriately. Instead, it would appear they chased the cash... lost thousands for a client, lost an entire family move for another and nearly lost hundreds of thousands to another. I don't aim to move again but I wouldn't be using this place if I did.
Update, interesting and political response. Forgetting we sold and bought with the company, so, we know exactly what info gets communicated between buyer and sellers..... Lived and breathed that terrible process. God forbid the government creates a regulating body, they'd all be in trouble.
16. oktober 2025
Svar fra Hannells
Hi Chris,
Thank you for your feedback. We are pleased that we successfully sold your property and helped you complete your onward purchase in March.
However, we do not recognise the version of events presented in this review. Sellers, not estate agents, decide which offers to accept, and the claims that Hannells caused clients to lose thousands of pounds or prevented another family from moving are entirely unsubstantiated.
We can only act upon the information provided to us. If a seller’s circumstances change during a transaction, including their onward-chain position, we communicate and manage those changes based on the information available. This does not mean that information was deliberately concealed.
We would also be extremely surprised if any colleague used the language attributed to them, while the assumption made about their age is incorrect.
Ultimately, we are disappointed that you were unhappy with the service provided, as this is certainly not reflective of the experience for which our Chaddesden team is known. Nevertheless, we wish you all the very best in your new home and hope that any future dealings with us provide you with a much more positive experience.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Great experience
I had a great experience using Hannells for purchasing my first house and this was made particularly positive having Debbie as the case worker. She was absolutely great and communicated everything at every step of the way which made the process feel stress free. Would recommend and use again!
27. august 2026
Svar fra Hannells
Hi Laura!
Thank you for your review of your moving experience with Debbie and the Alvaston sales team.
We're pleased to see that you had a great experience purchasing your first property and that Debbie in particular helped to make the process stress-free with her communication. The team pride themselves on delivering a top service and Debbie will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Svar fra Hannells
Hi Paul!
Thank you for your review of your valuation experience with Heather and the Alvaston sales team.
We're pleased to see that you found Heather to be punctual, professional and honest. The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help please feel free to get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Excellent service
Excellent service provided by Amanda, who kept us very well informed throughout the sale of our property. Amanda, and all the other staff we came into contact with, were so helpful and efficient. I would not hesitate to recommend Hannells to anyone and would definitely use them in the future.
28. august 2026
Svar fra Hannells
Hi D!
Thank you for your review of your moving experience with Amanda and the Chaddesden sales team.
We're pleased to see that you found everyone to be helpful, efficient and that Amanda in particular kept you well informed throughout the sale. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any moving needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Easy and professional from valuation…
Easy and professional from valuation through to sale. Great solicitor recommended and all went through quickly and with no issues. Definitely use again and recommend to others.
28. august 2026
Svar fra Hannells
Hi Trevor!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you found them to be professional all the way through and you'd be happy to recommend them to others. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any moving needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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