Great Staff, Outstanding Customer Service.
I live in Florida. Which has only 5 Authorized Rolex Dealers in the state. 18 months ago, I reached out to the five dealers, to express my interest in the Rolex SS Submariner Date Only one, of the Five Dealers, had the courtesy to respond to my text from the Rolex website. That was Hamilton Jewelers, and to my surprise it was a Ms. Cassandra McBride who was their Rolex liaison, located in their main Store in Princeton, New Jersey. I followed up with a phone call to her, at the Princeton NJ location It was a very delightful and informative experience. Ms. McBride reviewed my information and explained to me, all the great details about the watch and it's current market availability but assured that my interest in the watch would be noted and would keep me informed. I told her I frequently visit New Jersey several times a year. On, one trip I went to the store and personally introduced myself to her, had a very nice informative and friendly conversation with her, a very nice customer service experience . I would during the 18 months, text her to reaffirm my interest, and she would always reply quickly , reassuring me, and expressing hope for good news in the future. On December 3,2025, she texted me. And asked if I was still interested in the SS Submariner Date, ironically I was in New Jersey for a social event. I called her back , and reaffirmed my interest, and we laughed that I was in New Jersey. She said she hoped to have good news in the upcoming year. The next day she called and to my surprise said the watch was available. I was ecstatic, we made plans for me to come to their Hamilton Jewelers store in Princeton on the 5th of December. At that time she made me a wonderful presentation of the watch, explaining all the details. It was like Christmas with an old friend. My dealings with Ms. McBride and the Staff at Hamilton Jewelers, was a wonderful experience. The Extraordinary Customer Service, I experienced with Ms. McBride and Hamilton Jewelers, is very rare these days, and I will not forget it.
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