Halfords Mobile Expert Anmeldelser 

The bloke came out today and fitted 4 new tyres on my Peugeot expert van. He was only here 45 minutes.
He was very polite and done a fantastic job.
My experience was very good and I will definitely use them again when I do my car or van

Had booked to have tyres done on a rare day off. Got a missed call first thing so returned it. First call handler told me that the tyres were unavailable. Why? Why would you not make sure you had them in stock for an appointment before the day of? Call handler put me on hold while he got up next available appointments then he hung up. Got back through to him and he pretended it wasn’t him and sent me on a wild goose chase through various equally useless customer service departments until I had had enough and just went to cancel it and get a refund. Took me over a hour to sort it out. What a mess and an easy way to ruin my day. I wouldn’t recommend.

Had dashcam fitted by Halfords (had to buy the camera from them). Within a few weeks it had fallen off the windscreen as the stickie pad was no longer sticking. I went back back and they were not interested at all. I kicked up a fuss (the fitting wasn’t cheap!) and they reluctantly put a new stickie pad on and stuck it back. It fell off again within a few weeks. I’ve now tried various stickie pads, glue, black gaffa tape - all to no avail, so I’m going to have to pay another £80 to get someone else to fit it so that it stays. Very poor service from Halfords. Do not recommend

** FURTHER UPDATE 20/4 - this gets worse. I submitted a complaint via Resolver about Halfords failure to supply the correct refund after they slyly fitted a lower spec battery than that which I paid for. I had a reply from Lauryn who said she would process the refund upon receipt of my bank details and offered a £10 gift card for my trouble. I responded today and got an automated reply back saying the email address is no longer in use, so once again I can’t contact them. Are you kidding, Halfords? YOU ARE AN ABSOLUTE DISGRACE!

** UPDATE: I received a gift card for about half the amount I am due, no apology, no replacement invoice, annd again Live Chat terminated my chat saying no-one available during opening hours. Utterly incompetent. **

Odd how Halfords Mobile Expert has two profiles on Trustpilot, is that allowed?

I booked a mobile battery fitting. The guy turned up on time, friendly and professional, however, not with the battery I ordered. I ordered a Yuasa battery and he arrived with a lower spec, cheaper, Halfords own brand battery. Fortunately I was watching over the fitter and noticed it wasn’t what I ordered because I don’t think Halfords was going to volunteer that information.
I agreed he could fit it if he arranged a refund for the price difference, and obviously I will need a receipt that confirms what battery they fitted, for guarantee purposes.
I attempted to contact Live Chat during their opening hours but each time was told no agent available and no option to wait. I did get a random email saying a refund would be processed and I would have it within 3 working days. That hasn’t happened.
Shoddy service, they seem to intentionally make it difficult for people to contact them. Well, I’ll be coming for you like a Rottweiler, Halfords, you won’t get away with ripping me off!
Kindly refund my money.
Needless to say, I won’t be renewing my Motoring Club membership.

Don't use. I booked for a tyre mobile fit. Cancelled due to sickness on first attempt. Rescheduled a week later and brought the incorrect tyre. Rescheduled again and once again have brought the right tire. 3 weeks on still carless. An absolute shambles.

Mobile fitter, didn’t do the service fully as requested, tyre switch paid for but not done. Wrecked sensor!
Audi Q7 has sensors in the wheels that break if a tyre change is not carried out correctly, we flagged to the technician yet he still mucked this up… £750 to have this corrected by Audi.

Required tyres quickly - rang Halfords 'Tyre Fitting at Home' was dealt with by a very helpful operator who took my booking dealt with payment and confirmed my requirements - on the day of fitting was kept informed of my booking slot and time of arrival by fitter - arrived on time - very courteous and pleasant - 4 tyres supplied and fitted complete with balancing, disposal of old tyres egg all within 1 hour and on a Bank Holiday (April 6th) -
excellent service - thank you
PS - based on my experience would definitely recommend.

I would have put 0 if I could… looked up a new batterv for my bmw, offered 2 and ordered one for mobile fitting and booked time slot. Technician turned up and said that look totally different from fitted battery and said some do differ. Fitted and quickly append the wrong one, he called depot and offered one £50 more expensive but 4 day wait and new slot booked. No response so tried calling the joke they call customer service unable to talk to a human and online expert chat is even worse and cut off with a real question, Calle number on battery order and told Halfords dont even sell the right batter and the 2 shown on the site for my car were only a representation. Told to buy one on eBay get it delivered to Halfords, tow my car there and they could fit it…… absolutely incredible and worst service ever, if you can AVOID HALFORDS then do so will never shop there again with ZERO CUSTOMER CARE OR SERVICE AND ATOTAL JOKE……

Ordered 2 tyres to be fitted. Was told fitter would come in the morning. No phone call to inform me he would be late ( they had the wrong telephone number). Fitter turned up about 2pm with the wrong tyres which he couldn't fit. Rang their office the next day, and was told the tyres I ordered weren't available, and would have to get a different make! Good thing – these tyres were a lot cheaper. Bad thing - I would have to wait another 4 days. I asked the office person to ensure they had my correct telephone number. On the day of the fitting, the fitter was late – he had only been given 1-tyre and had to go and get another one. Again no early telephone call. The fitter eventually arrived and was a very good guy. Unfortunately he could only fit one tyre as the spare which I wanted changing was a different wheel with a get you home tyre – my fault. Fitter took the tyre back and told me I would be getting a refund for it. Rang Halfords customer support service after about a week and was told refunds take about 7 to 10 days (why/). 2 and a half weeks later – no refund. I appreciate I made a mistake about he spare and would have to pay a surcharge as mobile service is for 2 tyres minimum, but to charge for a whole tyre?? Come on Halfords, this is not good enough.

Easy to book. Easy to pay. No call or email before arrival despite a call being guaranteed. Engineer parked incautiously blocking roadway and driveways.

Tyre was fitted to wheel fine but refused to put wheel on car. Was told the way the spare tyre had been fitted was too dangerous to touch. I was still advised by both engineer and later a manager to drive on the wheel they said was too dangerous to change.

I purchased tyres from the website after entering my registration number it gave me a list of compatible tyres .
When they came to fit them the fitter said the tyres were not compatible due to the cars weight.
So why were they in the list I was offered.
They have now deducted £40 from my refund because of an aborted visit which was not my fault.
Shall not be going to Halfords again.

Halford cancelled my appointment as they said tyres never arrived from supplier then rebooked for 2 days later. Again got another phone call that morning same excuse to cancel again.

I had Michael from halfords mobile expert team at portsmouth and he was brilliant. For a full tyre replacement, phoned and kept in contact, advised me all through a problem i had. was cheerful and professional. Spent extra time with me explaining things through and went absolutely above and beyond for my car. 10/10 service- the guy to go for when you have car troubles.

Halfords Tyre Fitting Mobile service are fairly frequent visitors to our address and I felt the need to express my happiness with the service.

Often the cheapest and they come to you, polite and professional in over 12 separate visits I cannot fault them.

Many thanks. I often fail to give good feedback so this is making amends.

Charlie was polite and done a great job great tracker information very convenient service

I had a very poor experience with Halfords mobile service following a battery replacement.

I was initially told by their staff that there were warning lights on my dashboard which was simply not true. There were no warning lights before the work was carried out. Based on this incorrect information, they proceeded with the battery replacement.

After the replacement, several issues appeared that were not there before which including sensors and multiple dashboard functions stopping working. When I raised this, the team who attended clearly didn’t understand what had gone wrong and were unable to fix the problem.

I was then advised to take the car to an auto specialist at my own cost. The garage identified and fixed the issue, which was clearly caused after the battery replacement. However, despite this, Halfords are now refusing to reimburse the cost.

This experience has been extremely frustrating:
• Incorrect information given at the start (false warning lights)
• New faults introduced after their work
• Lack of technical knowledge to resolve the issue
• Refusal to take responsibility or cover the repair costs

I would not recommend this service based on my experience. Please be cautious and consider getting a second opinion before proceeding with any work.

Ordered 2 tyres and I paid for them- ordered was cancelled by them. I was told to order another 2 tyres and I paid again- was cancelled by them again! Had to order another 2 tyres and they were fitted at the branch. Halfords have taken 3 lots of money and only 2 tyres received. This is tantamount to theft, avoid, avoid, avoid.

Mobile fitter damaged all four wheels when fitting new tyres. Halford sent me to a company that did a poor refurbishment two times. National tyre then damaged all four wheels just two weeks later when re-balancing the wheels. They have now washed there hands for it insisting I go back to the first refurb company and this would be my seventh 60 mile round trip. Leo Just refused to escalate my complaint saying he is the highest I can go.

Not impressed with the recent service from Halfords. I had a Blackvue installed by one of their fitters which was fine. The problem started when I attempted to connect it to the Blackvue WIFI. It simply failed. I called them out and they replaced it with a new one but the issue persisted. I booked an appointment and went into the Milton Keynes store and was advised that I had purchased the wrong dashcam. However, that was NOT the case. The version I purchased is compliant with linking locally (via the Blackvue wifi) but this was failing. I simply wanted to connect the current dashcam to my car. I was then advised that I needed to purchase the LTE version. Being a 20+ year tekkie, my brain went into overdrive. Changing to a new dashcam didn't work the first time and I doubted very much that that was what the problem was so I decided to investigate myself. Blackvue gave a resolve but that didn't work and I had already established that it was simpler than what they had said. As the issue was a WIFI issue and my car also has WIFI, I put the following question to ChatGPT "Will my cars WIFI interfere with the Blackvue wifi when attempting to connect? And hey presto, there was the answer - YES. It's also apparently a "known" and "common" issue!!
I won't be buying the Blackvue LTE at a cost of another £50 to £100 but surely if you are selling a product, you should:
1) know the product and be able to support it or
2) know where to get the answer

People are what differentiates a service and today we were pleasently treated to a first class tyre fitting service by your representative "Tyler" from the Barker street branch.
A very personable and pleasent young man who provided an excellent tyre fitting service and showed us what a difference one person can make.
We would like to thank Tyler for a professional job when he visited us today and wish him well in his employment with the Halfords company as he was a great ambassador for the company.
This the second time we have used the mobile fitting service with National tyres/Halfords and we will encourage others to use this excellent service too.