Groupnexus Anmeldelser 

I am currently dealing with a parking charge appeal with Group Nexus and wanted to share my experience so far.

I submitted my appeal on 9 June 2026 and was advised that they aimed to respond within 14 working days and no later than 28 days after receiving my representation. However, I have not received any decision or update within that timeframe.

I have already followed up by email to request an update on my appeal, but I did not receive a response. I also tried to contact the team by phone for assistance, but unfortunately I was unable to get any further information or support.

My appeal relates to an issue where the barrier opened automatically when I exited the car park, and the display screen only instructed me to move my vehicle slowly. I did not receive any payment prompt, warning message, or indication that payment was required before leaving. Before receiving the PCN, I had also contacted the team regarding this issue and was advised that there were no outstanding parking charges on their system.

I have now provided additional supporting evidence, including:

the email correspondence showing my previous contact with Group Nexus regarding the exit/payment issue;
the confirmation email and screenshot showing that my appeal was successfully submitted through the Group Nexus website;
hospital attendance confirmation; and
dashcam footage showing the exit process.

I am currently waiting for my case to be reviewed. I hope Group Nexus can improve their communication process so customers receive timely updates and support, especially when an appeal is still under review and the payment deadline is approaching.

I received a PCN from this company alleging a hire car I was driving had overstayed parking at a location over 500 miles away. A clear case of mis-identification by their ANPR cameras. I appealed on their portal providing all the evidence and heard nothing for eight weeks until they eventually sent an email cancelling the charge. In the meantime, they deciectfully obtained payment from my credit card via the rental company without my authorisation and while the appeal was in progress. Reported to BPA and Trading Standards.

Non of the barriers worked. Checked the machine when leaving which advised there was no fee to pay. Went to the car and left. Then receive a fine £60 as i had to walk to the car and then drive all the way round the car park to get out. What a Joke. Appeal process is in place but they didnt listen to anything or justify the cost.

We have valid grounds to dispute and had every intention to pay the £3.20 hospital parking charge. My disabled wife left an exit as the site had instructions to pay on exit, the exit we used didn't have a pay point. Upon return on the site we were clocked again and their machine refused payment on the pay point even considering the BPA's 10 min grace period. Their online dispute process only allows 200 characters which I submitted. I have been emailing often and received promises of 28 day holds while they review the dispute though this company escalates regardless. Now I have raised a dispute, a complaint and a full data subject access request but they still escalate and are dishonest. Their disputes process is flawed and everyone should band together against group nexus. Please write to your MP and fight any valid claim as this company does not conduct itself within UK law.

I received a letter saying I had overstayed my time by 27 mins which was a surprise as I always keep an eye on the time unfortunately on this occasion I had become unwell and wasn’t able to drive safely which would have been against the law if I had I have health issues which are somewhat unpredictable I was taken to hospital the 3rd time on the following monday as my regular medication doesn't work and need something stronger. I explained all this but they weren't interested I appealed which failed their decision basically said they didn't care that I wasn't in a fit state to drive safely I should have driven anyway regardless of the possible serious consequences. I contacted them again on the advice of CAB they responded with an additional £70 on original fine within 14 days of date on letter 8th june that letter I received on 22nd June ? which was the 14 days. They are only in it to make money they don't care how they get it .

Scamming disgusting company I had a ticket for going over in a service station I tried numerous times to pay and their website wasn’t working within weeks £170 honesty’s life is hard enough at the moment without these people taking ridiculous amounts paid it as I don’t have the energy or time to fight it but shame on you to inflate your prices so quickly so wrong

Got a fine. Tried to pay online but recorded. Email address don't exist. Sent a PO in post to a PO Box number but they still sending letters to say not received it in which they have so they are a scam company. They keep threatening with debt collectors which is what I want or even better still I want to go to court then I can prove i paid. We need to get this company shut down and I'm gonna look into how to do it. I know someone who deals with rogue companies who can look into it. I'm gonna email them now.

Being disabled, I carry a disabled badge which untitles me to free parking when shown at the payment meter. I took my son to russels hall hospital with a broken leg, we couldn’t park anywhere as the car park was full and the roads were blocked at the site too, leaving us in a queue for 30mins till we could get to the main entrance. We couldn’t find a wheel chair which was shocking, whilst I found someone to take care of my son to take him to the here he needed to be, I was forced to park near the maternity area with my disabled badge on show, when I managed to meet up with him in the hospital I produced my disabled badge and it was excepted as free parking. We visit a number of times due to disability issues and this company has now sent a fine which is absolutely shocking. The government need to look at this company they really are complete scammers.

Absolute ba5tard5. Parked in Tesco car park Birmingham which says to validate your parking WHICH I DID and parked for less than 2 hours anyway. They sent a fine of £70. I told them I don’t have the validation receipt because like everyone else, it’s thrown away. They said a bank statement showing you shopped at Tesco would be alternative proof. I showed them this and they said we don’t accept the statement????? Forced me to pay the amount. Park anywhere else but where these idiots operate. Simply shocking. Will be complaining to trading standards and recommend everyone else to.

Simply appalling company who are impossible to contact if you have a problem. I am sure the newly formed company directors have designed this so the charges get escalated .
I wrote to query my fine - I did pay . All correspondence to their PO Box address is ignored. Instead they escalate the action and the charge whilst I await a response to my letter . Now unable to appeal , fine is £120 and legal action is threatened . It is now a month since I wrote and no acknowledgement but increasingly menacing communication

My wife works at Scarborough hospital, both of our cars are registered on the hospital ANPR parking scheme, we have proof of this in email form.
We were issued a PCN for parking in the hospital in 2025 and it was appealed successfully after we provided proof that the vehicle had been registered.

In 2026 my wife was driving the same car and was issued a PCN from Scarborough Hospital again, arriving through the post. It was sent to me as the registered keeper and I appealed it detailing the fact it was registered on the ANPR system and that the previous PCN (reference number supplied) from 2025 had been cancelled as a result of their error. This was highlighted to them that it must be an error on their part and that they should check their system.

Unfortunately communication with this company of questionable character is difficult. They seem unable to read, comprehend, or process what they are provided with. As usual they sat on the email and appeal for some time, then said it must be my wife who appeals it. They have already been provided with all the details they need including my wife’s name, role, and department along with the previous appeal that was upheld.

Any normal company would have realised something was wrong, but not group
Nexus. They haven’t bothered to do anything, except refuse to actually check their systems. We have a screenshot of the companies own parking registration scheme listing our vehicle on it!

Their latest email states we have exhausted all appeals stages and now must pay or go to popla.

Group Nexus is a lobotomised clown show.

I have had a poor experience of this company.Firstly the barriers at Russell hall hospital were not working so you weren’t issued a ticket on entry and on exit I tried to show my disabled badge but the barriers at was broken and no one was ethereal to except it.
Secondly the only reason for our visit was that my husband was given a diagnosis of terminal cancer with less than six months to live!
How cruel a company canbe is shown by these evil people.
I was forced to pay £150 for two visits by debt collection.
I tried to contact them on their website and by phone neither of which worked!
I hope no one in their families get terminal diagnosis and have to go through this !

My daughter got a parking charge notice for overstay in a car park (Wellington Retail Park, Waterlooville) operated by Group Nexus. The car was the location for a WeBuyAnyCar office that purchased her car. The car was in her name for all of 15-20 minutes of the visit. WeBuyAnyCar moved the car about 5 hours later when the maximum stay for the car park is 3 hours (however, she was told by WBAC that they rent 10 spaces of the car park for their business use). WBAC initially told her to appeal to Nexus (although she wasn't going to provide proof because its not her liability) and Group Nexus have rejected the appeal (I don't think they've even read the appeal as they made statements about signage being adequate). Group Nexus are a scamming company that put out bulk PCN's and don't consider the effect they are having on poor innocent people. I wonder how many people just pay the charge rather to avoid the hassle! Criminals

Yet another one star review i'm afraid. In short the machine was broken and the App disn't recognise the advised location code or have the location in its list - so i couldn't pay. I tried to pay via the website but that was not possible - so i wrote an email explaining my difficulty. Whilst they did respond and their response indicated that if i paid immediately they would re-assign the date - the email was pretty blunt - and didn't address the issue of location. So i paid an elevated fee at a different location and explained that via another email. Lets hope this doesn't become a runing saga!

I would give Groupnexus negative stars if it was an option. Visiting a terminally ill close relative in Nuneaton George Eliot Hospital. The Quick Response code to register a blue badge was 8 FEET ABOVE GROUND.
It says you need to register online before parking OR
SEE RECEPTION. RECEPTION WAS CLOSED WITH SIGNS SAYING "DON'T BE RUDE TO STAFF"
My dying sister in law has four daughters, and a husband, all working but making sure they are with their mum 24/7 spending time with her.
These parasites are charging them up to £20 per day eac - MONEY WHICH GOES INTO THEIR POCKETS - NOT FUNDING THAT HOSPITAL OR THE NHS.
Other members of the ANPR mafia like SABA grossed £273 million with massive profits. Parking Eye are as bad £5 million profit latest figures. S c u m b a g s is too kind a word for them

I had a shocking experience with this company. I was fined £100 for parking in the MOT bay at Halford's for an MOT and service! Apparently, it's a frequent problem there and Halford's have to keep registering customers' cars with Nexus as 'staff cars'. And every time they do, Nexus fines the landlady of the retail park where Halford's is situated £15! Oh and don't bother trying to call Nexus to resolve this, as the threatening letter from them states clearly that they don't take appeals over the phone! But apparently that's academic, as according to the staff at said Halford's branch, they never answer the phone anyway. To be fair to said staff, they emailed Nexus to get the matter resolved, which apparently they have to do quite often. I'm told that super-efficient Nexus usually gets round to cancelling these incorrect and illegal fines within a mere... 10 days.

Paid fine within the time £50 now received letter saying no payment and demanding £100, I have sent the evidence but not confident from reading the reviews that this will be last I hear from them!

This company are total scammers. I attended Wrightington Hospital. I was not there long. I went to the payment machine to pay for my parking and the machine screen stated there was nothing to pay so I left. I then got a parking charge letter charging me £75 (£45 if I pay within 14 days). I appealed this charge because the machine said there was nothing to pay. My appeal was declined stating that if the machine would not let me pay then I should have downloaded the app and paid on there. What a joke. If the machine was saying £0.00 to pay then why would I download the app as surely that would say the same. To me, the machine was working and I took what it said as correct. This is a total scam. If the machine is giving false information then I should not be penalised. Nexus are corrupt scammers taking advantage of poorly and dying NHS patients. Shame on you.

This company is completely scam. I made the payment using their machine and received confirmation at the time, yet I still received a fine. What is even more absurd is that I provided a screenshot from my bank account showing that the payment had been processed, although it appeared a few days later due to bank processing times, and they still rejected my appeal.

Disgraceful company. I found Group Nexus parking instructions hard to follow - I think it's deliberate - there are so many words to read! A simple notice saying 'pay on exit' for example would be helpful, with clear hourly rates. Their fines are unreasonably priced and they shouldn't be getting away with ripping us off whether visiting someone in hospital or when shopping. I've had two fines, one visiting my mum in hospital in August 2024 and the other 0n 5th May this year in Broadfields, Aylesbury. We live in a country that permits these scum bags to operate - what does that tell us about the elite's attitude towards us?