Greystar Anmeldelser 209

I had a mouse situation at Avana Chase and they were very very quick about coming and and taking care of it. maintenance made sure I felt secure I with the repairs to close up the hole. I have lived in this community for over 12 years and I work from home and I have nothing but peace and quite. I love it and would recommend it to anyone.

they take every opportunity to mess up the accounting on there side my mother had a 1 bed we got a 2 bed i brought everything current and they seam to think there is a 2200 usd Ballance after a conversation with the manager thought things were handled she stated a ticket was placed and they were working on it no communication about the balance of 500 they just sent a demand letter for it just sad really. the walls and floor are so thin you can hear everything in other dwellings just over all a poor over priced experience

They are a massive company and have deep pockets. This is due to their business model that extracts every possible dollar. Its a race to the bottom. The only thing that keeps them in check is compliance/regulation which they are happy to circumvent if the legal and reputational cost out weigh the short finance gain for the asset and community management team. They'll sell the asset down stream once lawsuits pile up.

Their model is greed is good. Just business as usual.

They keep great records. Never trust their management team, with the exception of maintenance. ALWAYS USE YOUR INSURANCE AND OPEN CLAIMS. USE THIRD PARTY VENDORS FOR ALL FIRE/WATER/SMOKE DAMAGE.

This company is trying to extort me for moving out of my apartment weeks before my lease ended and gave them 8 months written notice. They stoop so low they try calling my 84 year-old mother who hasn't been on the lease for years, and they know it.

OH~GOD!I wouldn't even leave a single star.
It's unbelievable that such a terrible apartment company yet it's an industry giant.

I rented from a Greystar owned apartment complex, Westmount at Ashwood, in Atlanta, GA for about 6 months.

Initially, I loved the apartment and the staff. They were all professional and pleasant, especially up to the lease signing. I rented a ‘premium’ apartment, which cost about $200 more, but it was very nicely done.

However, on the move-in inspection, the bedroom ceiling fan didn’t work and there was extensive water damage to the kitchen/LR ceiling. I was assured that all would be fixed. Actually, in the entire 6 months I was there, neither of those two items were fixed.

Also, it took almost a month for me to get the key to the mailbox because the maintenance man, who is shared among several Greystar properties, was never on site when the post person came. A month? And my gate fob never seemed to work either. They replaced the battery, replaced the fob, but it worked less often then it did. I wasn’t the only one with that issue, and now, the back gate arm has been taken off so anyone can get in without a fob.

I would have stayed but an opportunity to buy in the area came up suddenly, and when I contacted the office, I told them I wanted to ensure that I was complying with all move-out requirements. Between the leasing agent/manager and the overall apartment manager I was told different things at different times. When I called out the apartment manager for not telling me the truth, she told me that only things in writing counted!

Well, true, but golly, do you want to rent or live in a place where they can tell you something that isn’t true? Like the bedroom fan will be fixed soon? Or you owe this amount of money on move-out but later it’s different?

I also had trouble just getting from Greystar how much I owed at the end because they never got back to me either! Never returned calls! And the apartment management didn’t know.

The complex itself is lovely, well-located, and kept fairly clean. Noise was low overall, and I had no trouble with neighbors. But I would never, ever stay in an apartment complex run by Greystar.

My apartment is owned by Greystar Properties, and the building management office is run by them.
I honestly have to warn people: their management is unbelievably bad — I strongly recommend avoiding this company. The building rules are basically meaningless; they don’t enforce noise policies or basic cleanliness in common areas. If you have awful neighbors who make you feel like you're in India or Pakistan,management won’t do anything about it.
Most of these problems could easily be prevented just by sending notices to tenants by email or posting announcements.
The only thing they’re efficient at is sending you bills.

The management of the Shorewood Apartments on Mercer Island, Wa is exactly the reason that property management should be on a local level and not global. I rented an apartment in 1981 and loved it. The apartments were charming and the property managers were in the office and very helpful.

My daughter started renting here in 2023 and managed to last two years. First off the many fees were unbelievable snd complicated. But she too really liked the apartments and they were updated in the style of 1940s when they were built. But it was one problem after another. It started with a rat infestation that took a great deal of time to solve. There were problems with the fire alarms going off continually and improper notice to have workmen enter the apartments. She was able to purchase a home and gave formal notice she was moving. Yet she was charged rent after moving out and was immediately turned over to a collection company. Because I am an attorney I was able to contact and resolve the problem with a great deal of complication with the parent company in North Carolina. It took five months to get the collection issue resolved. I am not sure a renter without legal skills could have managed this with all issues that confronted my firm.

My son is graduating from UW and just got a job which means he will look for an apartment this spring. He will NOT be looking at the Shorewood.

Absolutely awful management and they price gouge and overcharge for everything!! Lots of hidden fees. Extremely overpriced apartments.

I am sharing my experience with Greystar at the corporate level regarding an issue that lasted from August 2023 through February 2025.

Greystar took over management of my apartment community the same week I was scheduled to complete my move-out process. I had coordinated my move-out two months prior with the previous management team and had written confirmation of my move-out date. I physically moved out before Greystar assumed management and returned only to turn in my keys the week of the transition, at which point I was informed the property was under new management. The new team stated they were unaware of my move-out.

Months later, I received a phone call from an individual claiming I owed approximately $6,000. I had never received prior written billing for this amount and did not even recognize the name “Greystar” at that time. During that call, legal action was referenced. I provided the email documentation from the prior management team confirming my move-out. I did not receive a response.

Nearly a year after I had vacated the property, I was contacted again regarding the same alleged balance. At that point, I filed a complaint with the Better Business Bureau. Following that complaint, the matter was partially reviewed and I was billed only for the final month of utilities, which I had not previously received. I promptly paid that legitimate utility balance.

However, despite this correction, a credit recovery agency later attempted to collect the original $6,000 amount. I was forced to file additional complaints with both the Better Business Bureau and the Consumer Financial Protection Bureau before the matter was fully resolved.

This process spanned approximately 18 months and required regulatory involvement to correct what appears to have been a transition and record-keeping failure during a management takeover.

My recommendation to any tenant is to retain all documentation indefinitely, especially during property management transitions.

This was my documented experience.

My experience with this management company was extremely disappointing. While going through documented domestic violence hardship and financial instability, I felt I was treated in a discriminatory and demeaning manner by Accounts Receivable specialist Samantha LePak. The communication was hostile and dismissive when I asked for help and payment options. Thankfully another staff member later handled the matter professionally, but no resident in crisis should be treated the way I was. I hope the company takes situations like this more seriously in the future.

We toured Elan Crown Point with Manuela, and the community itself is beautiful. Before applying, we were upfront about being in an active Chapter 13 bankruptcy and asked whether this would automatically disqualify us. Manuela assured us that credit was only one factor, that other criteria were considered, and that as long as those areas were strong, approval was still possible. She instructed us to submit documentation related to the bankruptcy, which we did—including a full Credit Explanation Letter, which any realtor or lender would recognize as a legitimate supporting document.
After submitting everything, we were denied and were told that, in order to move forward, we needed to contact the credit reporting company to “change” the approval decision. We knew this was incorrect, but we called anyway. As expected, the credit company confirmed they do not—and cannot—change approval decisions. They simply provide the credit report. They also clarified that the denial came solely from the property management team due to the bankruptcy.
This made it clear that Manuela either misunderstood the policy or provided inaccurate guidance, and unfortunately, none of the information she gave us was helpful. We lost the $70 application fees, and now we’re waiting up to 30 days for the $150 security deposit refund to be mailed.
Because the situation felt questionable, I did some research and discovered that Greystar has a long history of similar complaints—prospective residents being misled, denied for unclear reasons, and in some cases never receiving their refunds. At that point, it no longer felt like an isolated issue but part of a larger pattern.
I wasn’t planning to leave a review because the property itself is gorgeous, but after reading so many similar experiences, I felt it was important to share ours. Bankruptcy already carries enough stigma, and most people have no idea what someone may have gone through to get there. Companies like Greystar contribute to that stigma by treating applicants as if their situation is a personal failing rather than a hardship they’ve worked to overcome. And dismissing a formal explanation letter as “not a document” is especially concerning coming from someone who claims to be a realtor.
In the end, we’re actually thankful our application was denied. After reading the many negative reviews, we realized we do not want to experience the issues others have faced. Elan Crown Point is a beautiful community, but if you want to save yourself time and money—and you have a bankruptcy or anything similar—do not apply. Greystar will not work with you, despite what is stated during the tour.

I bought their service for one month and they keep charging me without my agreement. This is a scammer company.

As an employee of Greystar I can tell you that YES we are told to nickel and dime the residents. My property manager and maintenance personal continually did shady stuff like putting scuff marks on walls and scratching paint in the apartments of tenants who would recently moved out. Also we would charge tenants for new carpet while only having the carpet cleaned. I saw the most horrific money grabbing of the elderly and disabled. Management would continually go after the total amount of the cleaning deposit while only doing minimal repairs. Especially if there were a lot of empty apartments on the property. Management does the cleaning deposit charges once the tenant leaves and if the tenant moved into another city a lot of times they could not fight the charges. That's why they hold your cleaning deposit for 30 days after you move out. Total scam. I felt dirty after my first day. Needless to say I only lasted a few months tell I found a better job. Also the pay was lousy and benefits were horrible.

Was in hospital for six weeks for my disability. During that time, a request was made for a lease release as an accommodation. The lease was not released, eviction proceedings continued while I was hospitalized, and my belongings were removed. No coordination was made with my listed emergency contact. This experience was extremely distressing and had serious consequences for me.

Unfortunately Greystar acquired my property rental as I moved out. Legally, they are obligated to honor my lease which stated the security deposit I was required to pay was $3025. I filed a small claim and was awarded the security deposit. I have been waiting since I moved out 05/16/25 (yes they have 21 days in CA). All the "corporate" or "regional" office phone numbers are recordings that end the call regardless of the selection made. I don't understand how they are still in business with the terrible experience everyone has. I'm starting to think this is all a stage since no one above a property manager can be reached.

I have worked with several property management companies and this one is by far the single WORST COMPANY I've ever come across.

I am posting this factual account to protect future tenants and exercise my right to report on a matter of public safety. On August 20, 2025, the Las Vegas Justice Court ruled in my favor against Citron Apartments and Russell Mesa Fee Owner LLC in Case Number 25A000982 after finding the unit uninhabitable due to hazardous mold that endangered the health of my 14-year-old son. Upon moving into the unit on March 31, 2025, I discovered visible mold behind the master bathroom toilet and documented it on my signed check-in sheet on the very first day. I sent a formal notice to management on April 11, 2025, warning that I would hire experts if they did not act, but they dismissed my concerns during an inspection on April 3 and failed to resolve the issue. I subsequently hired Merry Maids, whose assessment identified prior water damage as the likely cause of the mold, and MI&T Environmental, whose professional lab results confirmed hazardous concentrations of Chaetomium and Penicillium/Aspergillus. These are recognized as some of the deadliest molds to humans, and testing showed nearly 1,400 CFU/m3 in the unit. A judge reviewed this evidence and awarded me a judgment for damages. Despite this judicial order, the property is managed by Greystar and has refused to pay the judgment while actively reporting a debt of 3,388 dollars to credit bureaus. As of January 13, 2026, they verified this debt to TransUnion despite having a copy of the court order, which has forced me to file a formal Identity Theft and Fraudulent Reporting report with the FTC. Under Nevada NRS 41.660, I am protected in sharing this information as a matter of public interest and I have the physical evidence for everything stated above.

I've been a disabled tenant at Alexan NoHo West for almost 10 months, and this has been one of the most exhausting experiences of my life. I have a spinal cord injury, neurological symptoms, fatigue and anxiety, and I rely on a service dog.

I originally lived in a different apartment here that I chose based on the building's map, which showed an elevator near my door. After I moved in, I discovered that elevator does not exist; staff even joked internally about the "phantom elevator." In reality I had to walk a much longer, more painful route than I was led to believe, and it took months of delay and back-and-forth before Greystar finally agreed to transfer me. That transfer, plus removing carpet and installing hardwood because of my disability, only happened after I filed complaints and even a State Bar complaint about Greystar's outside lawyer, who had tried to force me, a physically disabled tenant, to communicate with her only via USPS mail instead of email. They paid for movers and even paid to change the floors as part of that accommodation, which shows they know how to make physical changes for my disability when they want to, yet they still refuse to fix the balcony problem that only affects the disabled tenant they moved into this apartment.

Greystar designated my current apartment as my ADA/FEHA "accommodation unit." It turns out they put me in the only unit with a balcony in the entire 644-unit building with no structural cover, directly under the skydeck. The original building renderings even showed a unit above that would have given me a covered patio; that unit was removed during construction, leaving my "accommodation" unit with a unique design defect that floods and becomes unsafe and unsanitary in storms in a way no other balcony does. Every other resident with a balcony has some form of cover; the one person who does not is the disabled tenant in the ADA unit.

The balcony turf and tray are my service dog's relief area for days when I cannot walk long distances due to my spinal cord injury. After multiple recent storms, the turf and concrete slab became completely waterlogged with standing urine and stormwater, and there is no drain or spigot. Because of my spinal cord injury and a prior back injury from trying to clean it with a shop vac, I physically cannot lift and dispose of a soaked pad or scrub and sanitize the balcony myself. I submitted a detailed work order asking for help. Management eventually told me that maintenance would not assist me in my ADA unit "because of the legal situation" and suggested my partner should do the heavy cleaning instead. This is the same building where staff were previously sent to clean the balcony below me when runoff from my balcony leaked onto that non-disabled neighbor's patio.

Every time I have tried to raise disability-related needs, instead of having an ADA coordinator or management sit down with me to talk through options, my requests get routed to an external law firm. I get long, adversarial legal letters in the mail instead of a real interactive process. There has never been an ADA coordinator who has actually helped me; there has been no meaningful back-and-forth, only delays, denials, and "talk to our lawyer."

At this point I have had to file fair-housing and disability complaints with state and local agencies, including the California Civil Rights Department, LA City Housing/Code Enforcement, and LA County Environmental Health, just to try to get a safe and sanitary living situation in the unit that was supposed to accommodate my disabilities. My emails show that state and federal civil-rights agencies, including the U.S. Department of Justice, are actively reviewing what has happened here. It is incredibly demoralizing to feel that, as a disabled tenant, asserting my ADA/FEHA rights has resulted in worse treatment than a non-disabled neighbor would receive, and that my "accommodation" unit is the one with the design defect, the only uncovered balcony, and the least help.

If you are disabled or rely on a service animal, I would be very cautious about moving into this property or any Greystar-managed community unless and until they show they are willing to actually work with disabled residents, not just route every accommodation request through an outside law firm and hope we go away. My experience has been 10 months of trying to make this livable and being treated like a legal problem instead of a person.

I am extremely dissatisfied with my experience renting from Greystar. While their properties may look appealing on the surface, the actual resident experience has been frustrating and disappointing.

Communication is consistently lacking—emails and calls often go unanswered, and follow-through on concerns is minimal at best. Issues are acknowledged but rarely resolved, leaving residents feeling ignored and undervalued. For a company of Greystar’s size and reputation, this level of disregard is unacceptable.

The overall experience has made it clear that once a lease is signed, resident concerns are no longer a priority. This has significantly impacted my quality of life and trust in Greystar as a management company.

Based on my experience, I would not recommend renting from Greystar and would strongly encourage prospective renters to thoroughly research and proceed with caution.

Drama and confident information is spread immediately.. junk