Greenlight Motors Anmeldelser 649

A big thank you to Muddy good communication through out. I really like my car much appreciated

Bought a car back in November 2025, within the first few days we noticed a fault with the car. Put in a complaint via the dealership and broker "Car Finance Genie". Was advised by Car Finance Genie we have the right under Consumer Act to send the vehicle back as a right to reject within 30 days of purchase. Decided to pursue this route, but Greenlight Motors were very reluctant to go down this path. They advised we take it to a local VAT registered garage for a diagnostic. Did this and it turned out to be a transmission fault. After a lot of messing about and the broker fighting our corner, it was agreed for us to return the vehicle as an unwind back to Greenlight Motors which was a 160 mile round trip for us. Once there, none of the staff or management where aware of this, and then refused an unwind we was promised as they deemed that the car had no faults. They then said they would fit a new clutch for us following our previous diagnostic at our local garage and return the vehicle to us, having no other option, and being forced in to a corner by Alex at Greenlight Motors, we gave them the benefit of doubt to carry out all their promises, which also included a £100 reimbursement for our fuel cost and time returning the vehicle, a 12 month national warranty, and a funded MOT when due, as the car was meant to come with at least 9 months+, when it only came with 7 months. The repair was allegedly done without any proof or receipt. The car was delivered back to us by a flat bed a few days later, very late at night. Test drove the vehicle, and to our surprise, the vehicle was not fixed and came back worse than when we dropped it off, it also had an Engine Management Light on. None of the above agreements where met either. We then had to go down the route of an unwind by going through Autolend and escalating our original complaint via them. They then had to get Dekra (independent examiner) to come out to our address and carry out a full report and diagnostic on the vehicle. Dekra found the vehicle to have severe faults with the transmission, and stated that this had not been repaired and that the vehicle should of never been sold as it wasn't fit for purpose. On receipt of Greenlight receiving this, they where very reserved in acknowledging this as a priority and when they did, they had no leg to stand on and had to accept the vehicle back as an unwind. They then refused to collect the vehicle and we was told if we wanted to go down the path of right to reject, then we had to yet again, drive the vehicle back down to them. We argued this, and eventually we got a phone call without any notice that they was collecting the vehicle that day, which left us in a predicament and changed our plans that day with the kids, I also had to have time off work as they said they was coming for 7pm. They collected the vehicle at nearly midnight that following day, and when I stated that this wasn't acceptable due to the time and folk being in bed including the kids, all we got from Management following the recovery guy contacting them was, "No, its coming back today, do what you need to do and collect the vehicle". We wasn't impressed by this as the loading of the vehicle is a noisy process. 6 weeks later, we are still in an active Finance agreement with Autolend and fighting alongside them for Greenlight Motors to refund the cost of the vehicle back to them for us to get our refund from what we have already paid in to it. As this is all going off, Greenlight Motors have already put the vehicle back up for active resale for £9,975 when we only paid £9,495, baring in mind the car has still got an active outstanding Finance still live on it, it isn't HPI cleared yet, they are also trying to throw some extra costs over to us for mileage and other things. Autolend are not happy with this as the dealership is trying to resell the car for more profit than before and also profit of us as a customer.

I would advise anyone to stay clear of this dealership, they are noting but con artists with extremely bad post sale customer service. They are very two faced and will come across very caring and nice until they seal you in to a deal of buying a car, after that they will not want to know.

⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Care From Start to Finish

I can’t praise the customer care team at Green Light Motors enough. From the moment I bought my vehicle, they’ve been nothing short of exceptional. They don’t just hand you the keys and disappear — they genuinely look after you long after the sale is done.

The team is friendly, attentive, and always ready to help with anything you need. Whether it’s a quick question, aftercare support, or just reassurance, they make you feel valued every step of the way. It’s rare to find a dealership that puts this much effort into customer service, but Green Light Motors truly sets the standard.

If you’re looking for a company that actually cares about its customers, this is the place. Highly recommended.

I sold them my car as I had no way of driving it home as no insurance was told a price and I accepted but its been a8 days and no payment received from greenlight motors im in the process of reporting it stolen

NOT EVEN 1 STAR!!! DO NOT EVEN BOTHER!!
Absolutely appalling garage, we bought a Tesla in December of 2025 OUTRIGHT. , took it home after a week there was a massive creaking sound from the top arm , they advised us to take it to a garage to get diagnosed, we took it directly to Tesla garage which ended up finding a MASSIVE list of things wrong.. over 3k. Undertray, rose bushings . 2 damaged alloys , top arms and a few other bits too, baring in mind before they gave us the car it ‘passed ‘ an MOT with NO advisories … Tesla advised it should of NOT passed its MOT. we contacted the garage and they wanted to do in house repairs to save them money, so we took it and they ‘fixed it’ still leaving us with a massive creaky top arm- happened again a week after so they probably greased it up and hoped for the best. We contacted again, they told us to get it diagnosed we did. 2 top front arms needed changing. Took the car in for the date they said and the car was there all day . I called them and they said wasn’t booked in even tho the car was there all day…. Booked it in again took it in, was booked in for 2 front arms. Only 1 was done- the creak was fixed this time so was happy with this. Called again and advised that only 1 was done and not 2 , booked it in and confirmed they would do the other one in a few weeks time as they couldn’t get me in any quicker as had over 30 cars in- advised them they maybe should sort a car that’s been having issues for months instead of few cars they keep getting in .- they can NOT keep up with their workload !!! Again car was there all day , I called them - advised they haven’t done it as it wasn’t needed - in between all of these bookings , bad at answering the phone. They all do not communicate with each other . They take on too much of a workload and can not keep up. Every time we turn we up there was most likely always someone else there also having issues with their car. We went back and forth to the garage more times than I can count and every single time without fail the issue wasn’t put to rest . I am very disappointed and I never want to see that garage again! Please do not put yourself in a situation with this garage as you will not get anywhere quick with them!! I could go on and on in this review I really could I’m very very DISGUSTED!!!!

This company is amazing they have helped me so much fulfilled everything I asked for and they helped me through every step of the way all staff amazing I can’t thank you enough all of you I’ve spoken too I have told all my family and friends I will definitely spread the word and recommend you guys to everyone I know again thank you so much xxxxc

Do not buy from this scam company they took my deposit £500 and for 3weeks now the stopped talking to me and know one wants to refund my money

Stay away from them , I’m reporting them to Citizens Advice tomorrow

I just want to say a big thank you to (MARUS) he was a star ⭐ - I wouldn’t listen to bad reviews my experience was 10/10 he made sure I was happy with the car and there was a time I wasn’t he just reinsured me and made me happy about the car to then get another one which was even better was more my style and I was very happy and very happy with his assistance he was brilliant with me, he understood me I could say so many good things but will go on forever haha I’m very impressed with the car 23plate and in very good condition and I’m happy I picked green light motors nothing bad I can say about this company very happy with the outcome ⭐⭐ just want to say a massive thank you to Marcus again and there was a lady also helped I can’t remember her name but she was also very brilliant 10/10 for this company

Took delivery of the car on Friday 1st May. It was driven from Blackburn to Newcastle, and we were very happy with the sales agent and the communication throughout the purchase process. We really do love the car.

However, there are a couple of snagging issues — the vehicle was supplied without a boot cover, and the glove compartment will not stay shut.

Since delivery, we have tried multiple times to make contact (email, online chat, WhatsApp, and phone calls to aftersales), but unfortunately have had no response at all.

While we remain very pleased with the car itself, the lack of aftersales support and communication has been disappointing.

The customer service at Bright car finance was excellent all the staff gave me a warm welcome from tje start

I really appreciate you greenlight motors . You give me a really nice car . Specially your sales colleague Syed is great person. He is very knowledgeable and very helpful. Thanku all of you team.

Everything was explained clearly and the whole process was made so easy by Zee . I will definitely be going there again when I get another car .

Awesome services awesome staff very friendly and professional

Akeel was amazing every step of the way. Helped me out as much as he could and was always on the phone updating me. Made the experience of getting a new car even easier.

Ray is very nice guy, good sale person, and very Accomodative

My experience with Greenlight Motors has been nothing but a smooth run. Akeel from start to finish has been great, was very supportive and professional, every credit to Greenlight motors, A top service. Recommend Greenlight Motors.

Chris,paris,shuayb and the team were excellent getting my focus st sorted great team 100% recommended

It was pleasure dealing with Rachel and Paris today, great customer service and even went the extra mile. I am a previous customer and intend to return once again

I do have finance with greenlight and economical is really nice but guess I would like to swap as soon family car always greenlight greenlight is the best if anyone would like to have car finance move forward to greenlight also the service is very useful when I started to get them I wasn’t really sure but when I connected contact to the service the direct me to what I can do so Ther absolutely amazing people to have a chat with them and they will guide you what you can do, obviously I love it

لديّ تمويل من جرين لايت، والتمويل الاقتصادي ممتاز، لكنني أعتقد أنني أرغب في استبداله بسيارة عائلية. جرين لايت هي الخيار الأمثل لمن يرغب في تمويل سيارة. كما أن خدمة الدعم الفني مفيدة للغاية. في البداية، لم أكن متأكدًا تمامًا، ولكن عندما تواصلت مع خدمة العملاء، أرشدوني إلى الخيارات المتاحة. إنهم فريق رائع حقًا، ويسعدني التحدث معهم ومساعدتهم في اتخاذ القرار. أنا معجب جدًا بهذه الخدمة.

NO MATTER HOW ENTICING THEY SEEM! STAY WELL FAR! THEY DONT CHECK NOR SERVICE THIER CARS! THEY GET THEIR MECHANICS TO WRITE UP THE GERNERIC" OIL AND CABIN FILTER CHANGED"

bmw CONFIRMED MY CAR HADNT BEEN SERVICED IN OVER A YEAR. DISPITE THESE SCAMMERS SAYING IT WAS TWO DAYS BEFORE I PICKED IT UP!!!!!!!!