GO Outdoors - Stockton Anmeldelser 

3 353
•
TrustScore 4.5 av 5

4,7

Beliggenhet

Bytt filial

Portack Lane, TS18 2SP Stockton, GB

•

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

We are members of the Camping and Caravan club and everytime we have tried to get the discount off the club card we can't. With the assistant saying it's already been discounted. Go Outdoors stock is... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Called today for a (LOOK) at new hiking boots today for the wife, having recently had our old gtx boots wet out badly. Met Theo and Helen who not only helped us but found the missing boot, they know... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I visited GO Outdoors Stockton to purchase some hiking boots for an upcoming multi day hike. Helen was friendly, knowledgeable and professional - she helped me to identify the most suitable types... Vis mer

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Vurdert til 5 av 5 stjerner

Helen was really helpful today when we were looking for some new walking boots for our son. She took the time to check that the fit was right, allowing for growing room, and showed us a really helpful... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Friluftsutstyrsbutikk
  2. også i
  3. Butikk med treningstøy
  4. Klatreklubb
  5. Løpeutstyrsbutikk
  6. Rideturtjenester
  7. Sykkelbutikk

Om GO Outdoors - Stockton

Skrevet av virksomheten

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Skrevet av virksomheten

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,7

Alle anmeldelser

(3 353)

36 939 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Katherine helped me identify the best…

Katherine helped me identify the best walking footwear for my achilles issues. She assisted, gave good advice and ultimately helped with the decision. Many thanks Katherine

28. september 2026
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Svar fra GO Outdoors - Stockton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Vurdert til 5 av 5 stjerner

Great selection and service.

Looking for a pair of walking boots, member of the team Helen assisted in getting a number of pairs of boots at different sizes. Advised on polish/treatment for the boots. All service with a smile, friendly and professional service. Would recommend the Stockton store, great service and selection.

27. september 2026
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Svar fra GO Outdoors - Stockton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Vurdert til 5 av 5 stjerner

Friendly till service by Fay

Friendly, efficient service by Fay on the till. Extra till put on when queue built. Nice store, good range.

27. september 2026
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Svar fra GO Outdoors - Stockton

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Vurdert til 5 av 5 stjerner

Amazing staff member

The staff member Helen was exceptional; she was very nice, helpful, and professional.
Thank you

25. september 2026
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Svar fra GO Outdoors - Stockton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Vurdert til 5 av 5 stjerner

Great range of stuff at great prices

Great range of stuff at great prices. Always helpful staff too.

19. september 2026
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Svar fra GO Outdoors - Stockton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Vurdert til 5 av 5 stjerner

Excellent service and good value

Go outdoors as always did the job. Vicki and all the staff were very helpful and well informed. I find their prices competitive and prefer to purchase in person, but when I found an item cheaper online it was price matched without issue.

23. september 2026
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Svar fra GO Outdoors - Stockton

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Vurdert til 5 av 5 stjerner

Bought some walking boots

Bought some walking boots
Staff were really helpful and advised me on the best boots for me.
Serving staff were happy and friendly

22. september 2026
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Svar fra GO Outdoors - Stockton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Vurdert til 5 av 5 stjerner

Brilliant experience all round

I was looking for walking shoes. Excellent wide choice and great price but what really impressed me was the service and advice I received from Rebecca- she was knowledgeable, professional and very friendly. A really great experience which sometimes you don’t get in a large superstore. Thank you Rebecca

17. september 2026
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Svar fra GO Outdoors - Stockton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Vurdert til 5 av 5 stjerner

Great quality excellent delivery service

Great quality excellent delivery service

6. september 2026
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Svar fra GO Outdoors - Stockton

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Vurdert til 5 av 5 stjerner

Brown regatta wellies

Easy to order in click and collect - same day collection perfect

5. september 2026
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Svar fra GO Outdoors - Stockton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Vurdert til 5 av 5 stjerner

Had a shopping trip to go outdoors…

Had a shopping trip to go outdoors Stockton today,shopping is not a favourite pastime of mine as I suffer with stress and anxiety and don't travel very well and also don't do crowds of people also. But having my wife and best friend with me helped to calm me enough to get what we needed. We didn't get pounced upon when we entered into viewing items but when we asked for help and advice about different items shoes boots etc the staff were very helpful and informative, nothing was a problem for them in fact I found the experience quite calming and for me that's hard to say.
Have to rate this as a 5 star shopping experience.
A special thank you goes out to "Rebecca" a beautiful young member of staff who assisted myself and my wife and her best friend to help us with the purchase of items we needed 100% professional and deserves a medal and a huge bonus for dealing with the three of us at once.
Thank you Rebecca and go outdoors
Stockton on tees.
Would highly recommend this store to anyone 💯 %

14. september 2026
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Svar fra GO Outdoors - Stockton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Vurdert til 5 av 5 stjerner

Tish was a great help today.

Tish was a great help today.
Checkout was fast an efficient.
Thank you for the great service.

10. september 2026
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Svar fra GO Outdoors - Stockton

Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Vurdert til 5 av 5 stjerner

Helpful and cheerful staff!

Great service from the young lady finding me size 8 ladies and size 9 men’s walking shoes, think I tried on 9 shoes before finding the perfect fit.

Claire on the checkout was cheerful and helpful renewing my members card and reminding us about the blue light discount.

11. september 2026
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Svar fra GO Outdoors - Stockton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Vurdert til 5 av 5 stjerner

Good price and easy to collect

Good price and easy to collect at store and avoid postage costs.

31. august 2026
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Svar fra GO Outdoors - Stockton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Vurdert til 1 av 5 stjerner

Don’t shop for long!!!!!

Took my daughter to go outdoors - we bought coats and walking boots which took a long time to try on and choose etc. we looked around the tents and gear. The items are great quality and the staff who served us were absolutely fantastic. We spent nearly £500 in just this one visit. BUT Just got a PARKING TICKET through the post charging me £60 for going over your two hour limit by ELEVEN MINUTES. No signs to say you have a Limit? 😡😡😡😡😡😡😡😡😡😡😡 I have shopped here a lot over the years and never had a ticket before.

28. august 2026
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Svar fra GO Outdoors - Stockton


Thank you for taking the time to share your feedback.

We are sorry for the frustrating experience you have had after what sounded like a lovely shopping trip with your daughter.

We would like to thank you for your kind works about the quality of the products and the instore staff.

We completely understand your anger at receiving a £60 parking fine for staying 11 minutes ober the limit, especially when you were busy trying on gear and browsing our tent displays.

We have reached out to you via Trustpilot to request your contact details so we can look into this further.

Kind regards
Go Outdoors Customer Care Team

Vurdert til 4 av 5 stjerner

Less fuming now

Update - Go Outdoor complaints team contacted me quickly and were very helpful. Sent me to shop to arrange for the ticket to be waived.
So with the parking ticket not an issue - I was very impressed with the original lad that sold me the bike, and very happy with the bike. Only not 5 stars because of the problems with the parking which feels totally unnecessary- the shop is on a big sprawling trading estate, not in a city centre.

Unbelievable that I have got a £60 parking fine from this company. Bought a bike for £386 plus accessories for my 11 year old son. Because there was going to be 3 of us in the car (me, wife and son) plus a bike, we took 2 cars. Unfortunately the bike wouldn't fit in either car so my wife drove home with son, and I rode 9 miles to get the bike home. I went back for my car straight away and was only in the car park 2 hours and 11 minutes including the time it took me to ride 9 miles home, then drive back to Portrack. I now have a £60 parking fine. That is no way to treat a customer who has just spent the best part of £400 in the shop.

29. august 2026
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Svar fra GO Outdoors - Stockton

We are sorry to learn that you received a parking fine when visiting one of our stores to purchase your son's bike.

We would like to resolve this for you as quickly as possible and we have therefore reached out via Trust Pilot for further details. It would be greatly appreciated if you could respond at your earliest convenience.

We look forward to hearing from you.

Kind regards,
GO Outdoors Customer Care Team

Vurdert til 5 av 5 stjerner

Lovely young lady at the checkout…

Lovely young lady at the checkout called Phoebe. Very helpful and pleasant.

8. september 2026
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Svar fra GO Outdoors - Stockton

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Vurdert til 5 av 5 stjerner

Outstanding service

After ordering on line I visited the Stockton branch to collect my order. The young man on the desk was very helpful, polite and offered to carry my order to the car for me as it was very bulky which was really appreciated .
Little acts like that make such a difference when shopping.
We will be back again . Customer service was excellent. Thank you

22. august 2026
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Svar fra GO Outdoors - Stockton

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Vurdert til 1 av 5 stjerner

Still not received order

Still not received order. Been 2 weeks and had no notification its ready to collect. Had to purchase elsewhere.

29. august 2026
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Svar fra GO Outdoors - Stockton

Thank you for sharing your review with us in relation to your Click and Collect order.

I am sorry to hear about the lack of communication regarding your order, I appreciate how frustrating it can be to wait for you order without receiving any notification.

After looking into your order this looks to have been a system issue with our communication emails to which I am sorry this has affected your order.

I have contacted you via the email address provided to discuss the status of your order further with you. Our message will be in your inbox shortly.

Kind regards
GO Outdoors Customer Care Team.

Vurdert til 5 av 5 stjerner

Brand new customer

I visited Go Outdoors on Stockton on Tees I am very impressed by the whole set up. I have purchased a tent footprint for my current tent Vango instant classic I think it will just about do the job but in the near future I hope to purchase more items

26. august 2026
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Svar fra GO Outdoors - Stockton

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

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