I had a great experience! I wanted to try a powder and custom vitamin solution. Putting together a formula can be as easy or complex as you want to make it. They also have a ton of options. I ended up... Vis mer
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Se hva andre synes
Taking vitamins and supplements daily basis is very personal and affects our well-being. With that in mind, the we wanted our vitamins to be: (A) lab-tested as pure, (B) dose-adjusted to fit our par... Vis mer
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The process of determining which vitamins are helpful in maintaining a healthy life is strange. One fills out a quiz. No blood tests are requested or necessary. You can consult a dietitian or go to... Vis mer
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the ability to custom blend my supplements is a game-changer! first of all, the cost savings by giving me just the right amount of just the right supplements has been a budget gift! secondly, to g... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
VitaminLab provides the only personalized and custom vitamin formula based on your body chemistry -- blood testing, DNA, and practitioner advice.
Kontaktopplysninger
Canada
- www.getvitaminlab.com
4,4
Enestående
102 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent experience customizing your…
Excellent experience customizing your supplements as needed is a great concept and they did a great job
3. april 2026
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Great Experience!
I had a great experience! I wanted to try a powder and custom vitamin solution. Putting together a formula can be as easy or complex as you want to make it. They also have a ton of options. I ended up Canceling my subscription due to my inability to take a powder vitamin formula daily. I’m just bad at getting into a routine. Canceling my subscription was also easy. Customer service was great! I will gladly sign up with them again once I get my act together.
26. mars 2026
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When you expect more from your source of Vitamins and Supplements....
Taking vitamins and supplements daily basis is very personal and affects our well-being. With that in mind, the we wanted our vitamins to be: (A) lab-tested as pure, (B) dose-adjusted to fit our particular health regime, and (C) sustainably Canadian-sourced. VitaminLab is the best we have found to meet these goals.
24. mars 2026
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Svar fra VitaminLab
Thank you so much for this thoughtful review. You’re absolutely right—supplementation is personal to each individual, and quality and precision matter. We’re proud to support your goals with lab-tested purity, personalized dosing, and Canadian manufacturing! Our team is always here to help if you ever need to make future adjustments to your formula.
Been using VitaminLab for 6 months and…
Been using VitaminLab for 6 months and have seen a huge difference in my immune system and my energy levels.
25. mars 2026
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Svar fra VitaminLab
Thank you so much for sharing this! We’re thrilled to hear that you’ve noticed such a big improvement since taking your custom formula. We really appreciate your trust in us and we’re so glad to be part of your wellness routine!
Great value
Great from end to end …. And great quality
23. mars 2026
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Svar fra VitaminLab
Thanks for taking the time to leave us a review, Stephan! We're thrilled to hear that you've had a great experience with your custom formula.
Great website and customer service
Easy to navigate website. Excellent customer service.
23. mars 2026
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Svar fra VitaminLab
Thank you for your kind feedback—we’re so glad to hear you’re finding the website easy to navigate and that you’ve had great interactinos with our support team. We’re always here to help and appreciate you taking the time to share your experience!
I love VitaminLab!
I love VitaminLab! Easy to make customizations online and many ingredient options available!
19. mars 2026
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Svar fra VitaminLab
Thank you so much for the kind words :) We’re thrilled to hear you’re loving VitaminLab and finding the customization process easy. Please reach out to our team at any time, we’re always here to support you!
Svar fra VitaminLab
Thanks so much for your feedback—we’re glad you’re enjoying your custom vitamin formula.
Some ingredients can be a bit tougher to dissolve, because we source based on purity and bio-availability vs dissolvability. We do find that using a shaker bottle or blending into a smoothie can help!
Good start
Good communication, good selection, good service, good taste and quality as far as I know. Kind of pricy and didn’t have a couple of ingredients I was interested in but good so far overall
20. mars 2026
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Svar fra VitaminLab
Thank you for your thoughtful feedback Blake—we’re glad to hear you’ve had a positive experience with our service, selection, and quality.
We appreciate your notes on pricing and ingredient availability and are always working to improve both. If there are specific ingredients you’re looking for, we’d love to hear more. Feel free to reach out to our team at info@getvitaminlab.com!
Excellent quality and customer service
Both the quality of their products and the attentiveness of their customer service is superb. As someone who relies on a precise supplementation protocol, product purity matters to me.
20. mars 2026
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Svar fra VitaminLab
Thank you so much for your thoughtful feedback. We know how important precision and purity are when it comes to supplementation, and we’re proud to be a part of your routine. It means a lot to hear that both our products and our team are meeting your expectations!
Fantastic at providing Personalised lab…
Fantastic at providing Personalised lab tested supplementation.
Communication with 1st order was great, advised of delays.
Communication on 2nd order was terrible, hopefully this improves!
Mark
24. februar 2026
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Svar fra VitaminLab
Hi Mark,
Thanks for taking the time to leave us a review, and I'm glad to hear that you're enjoying your custom supplements!
I'm sorry that communication felt lacking regarding your second order. I've reviewed our emails over the past months and I do see that we sent you two reply emails with no response (on Dec 22 and Jan 12). I'd love to confirm if you received them so that we can look into any issue that may be impacting our email systems. Please feel free to reach out to me directly at jo@getvitaminlab.com and I'll be sure that we get to the bottom of this!
Incredible service!
The ability to get blood work done and see what my current levels are and then customize your vitamin and supplements so that you are doing your best to hit all your goals as an individual without having to guess is pretty cool. The process was easy and the nutritionist I consulted with was awesome. (I paid another provider for the bloodwork and show them results, but two separate services.)
6. februar 2026
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Svar fra VitaminLab
Hi John,
I'm thrilled to hear that you are enjoying your custom formula and that our team has been able to support you on your health journey!
We're here to help every step of the way, so please don't hesitate to reach out if you need additional support as your health goals change.
Great structure
Great structure. I love that we have the opportunity to improve our health without guessing which supplements to take.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VitaminLab
Hi Luke,
Thanks so much for taking the time to leave us a review!
I'm glad that you've found a fit with us here at VitaminLab. A reminder that we are here to help you update your formula as your health goals change so please don't hesitate to reach back out at any time :)
I honestly thought it was a good deal
I honestly thought it was a good deal, but they never really make it clear how much you’re actually paying. I’m pretty sure I ended up paying almost $700. They originally quoted me around $180, which seemed fine for what I wanted, and then they shipped me a 3-month supply, so I was like “okay cool, I’ll try it.”
But the way they word everything is shady as hell—somehow I ended up buying three total because it’s structured like you’re buying one, but you’re basically agreeing to two more without it being obvious.
And then on top of that, it took almost two months to even get to me. I literally forgot about it because it was taking so long. They kept emailing me saying it was “being formulated in their lab” so it would take extra time… when they originally said it would be like two weeks.
Also, as the customer, I don’t even really know what’s in it or if what they claim they’re adding is actually in there like they say.
So I canceled my “subscription” after I got charged for the second 3-month supply, and they basically just told me, “well that’s what you agreed to, we can’t do anything.” And apparently I still have another order I’m supposed to pay for because I “agreed to it” during the first purchase. If you're considering this company, honestly, it's not worth it too much money for something you honestly don't know what you're gonna get results from.
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VitaminLab
Hi Josh,
Thank you for taking the time to share your feedback. I’m truly sorry to hear there was confusion around the billing cycle and delivery timing — that’s never the experience we want for our customers.
We aim to clearly communicate throughout checkout that our formulas are provided as a 90-day supply, split into three monthly payments (similar to a payment plan). That said, I understand how important clarity is, and I appreciate you calling this out. I’ll be sharing your feedback with our team to explore how we can make this even more apparent.
Regarding shipping timelines, our formulas are fully custom-made and typically take about three weeks to arrive. A two-month delay would be unusual unless there were significant formula revisions or external delays such as customs processing. I’d really like to look into your specific order to better understand what happened.
Unfortunately, there isn’t a last name or email connected to this review, so I’m unable to reach out directly. If you’re open to it, please feel free to email me at jo@getvitaminlab.com
so I can personally review your case and work toward a resolution.
We genuinely value your feedback and the opportunity to make things right.
Jo James-Bacon
Head of Customer Experience
VitaminLab
Feel amazing
Building the custom supplements was exactly what I was looking for. All the over the counter supplements had things I didn't want and wanted to specifically isolate deficiencies I had with tailored amounts. The process of building was simple, the quality is great, and the customer support is top notch. I feel fantastic since starting this regiment.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra VitaminLab
Hi Drew,
Thank you so much for your thoughtful review! We’re thrilled to hear that your VitaminLab formula gave you exactly what you were looking for and that you’re feeling fantastic since getting started.
Our goal is to make personalized supplementation simple, precise, and high quality — so it means a lot to know that both the product and our support team delivered for you. We truly appreciate you taking the time to share your experience!
Thank you guys so much for always being…
Thank you guys so much for always being accommodating when I need to make a change. Definitely recommend this company. Thank you!
14. januar 2026
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Svar fra VitaminLab
Thanks so much for taking the time to share your kind words, Kenny. We're so glad that our team has been able to support you on your personalized health journey!
The process of determining my specific needs is missing.
The process of determining which vitamins are helpful in maintaining a healthy life is strange. One fills out a quiz. No blood tests are requested or necessary. You can consult a dietitian or go to your GP/Healthcare practitioner according to the website. What GP or general healthcare provider knows anything about nutrition? Very few if any. How would they begin to know if you don't have specified blood work? How would the dietician know without the blood work? Also trying to find out if the vitamins and minerals are not chemicals and from natural sources is not available. I think this is a scam.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra VitaminLab
Hi Meesa, thanks for taking the time to share your feedback. I don't see a formula or order under your name however I'm happy to address the concerns you raised.
Our quiz is designed as a starting point, not a medical diagnosis. It helps identify lifestyle factors, dietary patterns, and common nutrient gaps based on well-established nutritional guidelines. While blood testing can be helpful in some cases, it isn’t required for general wellness supplementation, and many people choose to review their results with a GP if they want a more clinical evaluation. We agree that individualized care is important, which is why we also offer complimentary consultations with our Registered Nutrition Consultants.
Regarding ingredient sourcing, we are transparent about the forms and quality of the vitamins and minerals we use. Our formulas contain clinically studied nutrient forms and meet strict safety and quality standards. We do not use artificial fillers or preservatives, and our supplements are manufactured in a certified facility that follows GMP and NSF guidelines. We’re always happy to provide detailed ingredient information upon request.
We understand skepticism in the supplement space and welcome questions! If you’re open to it, our support team would be glad to walk through your concerns in more detail and provide any additional documentation you’d like.
Autofill Reminders? NOPE!
I placed a subscription for a three-month supply of vitamins to support my recovery after spinal surgery. I specifically told them over the phone that I only needed three months and did not want the subscription to continue.
Unfortunately, this instruction was not noted, and another shipment was sent three months later without any notification, resulting in nearly $300 charged PER MONTH for supplements I did not request.
It’s frustrating that the company does not send reminder emails for subscriptions. If I had received one, I could have confirmed that I did not want to continue, avoiding this situation entirely.
After contacting customer service, they refused a refund, which I find unacceptable given that this was an error on their part.
Be careful if you’re signing up for a short-term subscription—they may automatically continue charging you without notice.
25. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VitaminLab
Hi Brittany and Markus,
I'm sorry for any confusion regarding your subscription and the autorefill of your order. While we do everything we can to make our billing and refill cycle as clear as possible, I understand how these details can be easy to overlook, especially when managing health needs and recovery.
Our understanding was that clarity was provided during our phone call with Brittany when the payment scheduled was reviewed, as well as in the follow up emails which were exchanged. We haven't heard back from you in regards to the resolution email we sent last week however our team is absolutely still here to discuss and work together to find a solution that works for you.
While our products are non-refundable due to their custom nature, we would be more than happy to work with you to reformulate and provide you with a complimentary remake to ensure your formula is in line with your current health goals and recovery. I've provided some other options in the email which was sent as well, but in case that was lost in your inbox, please feel free to contact me directly at jo@getvitaminlab.com if you would like to discuss further.
Everybody was super helpful in getting…
Everybody was super helpful in getting me a custom blend of my supplements together. Ever since I started taking them mice, sleep has improved and my well-being is great
4. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra VitaminLab
We're so glad to hear that your custom supplement is working to promote better sleep and overall health, Scott! It's been great to work with you and we're excited to continue to support you in optimizing your well-being throughout your health journey. Please don't hesitate to reach back out to the team if you need to make any modifications to your formula before your next refill.
I've been with them for about a decade
I've been with them for about a decade. One of the best customer service I've experienced. Quick to respond and they go above and beyond to listen and support you. They definitely put the customer first.
8. oktober 2025
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