I am not tech savvy and needed help to make a claim instead of doing it on line Sanam at general and medical could not have been kinder or more patient in arranging this for me .Sometimes a human to... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Everytime I call to clarify the process the clients relation team are always so helpful and patient with me. This is especially important if someone has learning difficulties, as there is a lot of t... Vis mer
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Having had a problem uploading a document through their portal due to its format, Rachel was very helpful in finding a way round this so that a claim could proceed.
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The young lady I spoke to was most empathetic, helpful and knowledgeable. G & M have been both helpful and efficient from day 1.
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Informasjon om virksomheten
Skrevet av virksomheten
Private Health Insurance Solutions.
Kontaktopplysninger
General & Medical House, Napier Place, PE2 6XN, Peterborough, Storbritannia
- 0800 980 4601
- sales@generalandmedical.com
- www.generalandmedical.com
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Going the extra mile on customer service !rvice and prompt…
Excellent customer service and prompt and professional attention from Carole Gillis , she is a great ambassador for General and Medical
25. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi,
Thank you so much for your wonderful feedback about Carole, we are so happy to hear about her excellent customer service which made your experience with us so positive - your feedback means a lot to us!
If you need any further assistance, please don't hesitate to get back in contact with Carole and the rest of the team.
Kind Regards
really quick at answering calls which…
really quick at answering calls which is great as other company i was with took absolutely ages
27. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Kathryn,
Thank you for your positive feedback! We're delighted to hear that you have had a great experience with us, especially our quick response time.
If you need any further assistance please don't hesitate to get back in contact with us.
Kind Regards
Joséat General & Medical was so…
Joséat General & Medical was so helpful, answering questions I needed answering related to my treatment, and what I needed to confer to G&N
27. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Jillian,
Thank you for taking the time to leave Jose some lovely feedback, we'll be sharing your kind comments with him and I'm sure he'll be thrilled to know that he provided you with the support you needed!
Please don't hesitate to get back in contact with Jose or the rest of the team should you have anymore question or need any further assistance.
Kind Regards
Very helpful
One member of staff (Jose) has been especially helpful as I was widowed about 6 months ago.
24. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Paula,
We appreciate you taking the time to share your feedback about Jose with us, we'll be sure to share your kind words with him.
If you need any further assistance Jose and the rest of the team are always happy to help.
Kind Regards
Outstanding customer service…
The sales rep walked me through every detail and made me feel confident that I was in good hands.
25. mars 2025
Svar fra General & Medical
Hi Nathan,
We appreciate you taking the time to leave our sales team some lovely feedback, we'll share your kind words with them as we are sure they will be delighted to hear about your positive experience.
Should you require any further assistance in the future please don't hesitate to reach out, our team is always happy to help.
Kind Regards
Thank you Michael for your fantastic…
Thank you Michael for your fantastic customer service.
24. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Kirsty,
Thank you for taking the time to leave us a review! Michael will be thrilled to hear you were happy with his customer service.
If you need any further assistance please don't hesitate to get back in touch with us.
Kind Regards
Ellie was so helpful and patient .
Ellie was so helpful and patient .. just the sort of person needed when we were worried about my husbands health . Thank you !
21. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Caroline,
Thank you for taking the time to leave us some feedback. We're so glad that Ellie was able to provide you with support and patience during a stressful time. We'll be sure to pass along your kind words to her.
If you need further support in the future please don't hesitate to reach out
Kind Regards
Quick response to my request
Quick response to my request. Very polite and helpful
20. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Kate,
Thank you for your kind review! We're thrilled to hear that our quick response and helpful service met your needs.
We really appreciate your feedback and look forward to further assisting you in the future.
Kind Regards
Please do not waste your money with…
Please do not waste your money with General & Medical, the worst company I have ever had to deal with. They are very unhelpful, their claims process is ridiculous and they will not cover you for anything as even if you visited a doctor at any time in your past they will say it is existing. Then they try to threaten you so that you can’t cancel. Please save your money, worst company ever. I have also put a complaint in with the financial ombudsman.
19. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Tia Papa,
We are very sorry to hear that your experience with General & Medical was not as expected, and we appreciate you taking the time to share your feedback. We take all concerns raised seriously and are always looking for ways to improve our service. We understand how frustrating the claims process can be, and we apologise for any inconvenience you have experienced.
Regarding your specific case, we would be grateful for the opportunity to put things right, so please let us know by calling 0800 970 9442 or by emailing info@generalandmedical.com
Kind Regards
manipulative and deceitful
After eight years of paying into this policy without ever making a claim, I finally requested reimbursement for a dental treatment. According to the paperwork, I’m entitled to £100 per year for minor treatments. The total cost of my treatment was £71 — yet I was charged a £50 excess, meaning I received a grand total of £21.
To add insult to injury, I’ve just learned that this has been marked as a claim. When I signed up for this policy, I was explicitly told that dental reimbursements were excluded from claim records — they weren’t considered claims. Now, suddenly, they are.
This is nothing short of a joke and only highlights how manipulative General Medical has become. It’s clear the terms and conditions have changed since 2017 — and it makes me wonder what else has been quietly altered since the day I purchased this policy.
Do you really think I care about that £21? Of course not. Keep it- G&M!!!. But rest assured, you’ve lost a customer — and I sincerely hope others see through these practices before falling into the same trap.
17.3.25
Quick update: G&M flagged my review as not complying with Trusted Reviews' guidelines—essentially, they didn’t like what I had to say.
Unfortunately for them, Trusted Reviews decided to keep it up. Thanks! 😊
14. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Wojciech,
Thank you for taking the time to share your feedback, we are sorry to hear about your experience with us and greatly appreciate you taking the time to express your concerns.
We understand your frustration and take all feedback seriously. It's disheartening to know that you feel that our communications with yourself haven't been clear, as this does not align with our usual high standards of service.
We are also sorry to hear that you feel we've lost your trust by being "manipulative and deceitful", this was not our intention and we believe in putting people first...always.
We would love the opportunity to address the concerns raised in this review with you directly. If you would like to discuss this matter further, please don't hesitate to contact us by phone on 0800 970 9442 or via email at info@generalandmedical.com.
We value your feedback and hope that you will give us the opportunity to put things right.
Kind Regards
Absolutely useless.
Absolutely useless.
When making a claim they will firstly ask for all you medical records, this can take up to 28 days, leaving you in no mans land.
Secondly, these records will be looked at in infinite detail to find even the slightest reference to an existing diagnosis, no matter how old, for them to refuse your claim.
You would be much better putting the cost of the monthly payments away and then using that pot for any future issues with your health.
17. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Glenn,
Thank you for sharing your feedback, and we are sorry to hear about your negative experience with us. We understand how frustrating and stressful it can be when dealing with claims. We strive to make our claims process as clear and efficient as possible, and your feedback will be shared with the relevant teams. We recognise the importance of having timely support and clear communication, and we appreciate you bringing this to our attention.
If you'd like to discuss your experience further, please don't hesitate to reach out to us either by phone on 0800 970 9442 or by email at info@generalandmedical.com.
Kind Regards
Good Service
Called to discuss my policy. The lady was very professional, helpful and friendly.
12. februar 2025
Anmeldelse skrevet uten oppfordring
Easy to understand documents
Easy to understand documents. Good price and benefits.
6. februar 2025
Anmeldelse skrevet uten oppfordring
Worldwide holiday insurance
Having been a member of General Medical Insurance for many many years, enjoy the peace of mind this health cover gives to myself, husband and all of our immediate family.
It’s invaluable knowing we have now got cover for Worldwide travel, which we have had previously with General Medical.
Biggest thanks go to Matt Dudhill for the terrific help, patience, understanding, information and follow up confirmation and very kind voice at the end of the phone that made this process greatly received.
24. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Thank you for taking the time to leave us a wonderful review! We will be sure to pass along your thanks to Matt, who we are sure will be thrilled by your lovely feedback.
If you require any further assistance please don't hesitate to get back in contact with us, our team are more than happy to help.
Kind regards
Simple to understand and easy to apply…
Simple to understand and easy to apply for cover. Advisor was knowledgeable and thorough to check cover was what I needed.
2. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Thank you for taking the time to write a review about General & Medical Healthcare. We are delighted to hear about your positive experience and happy to know that you’re pleased with the service provided by us!
bit of an administrative nightmare TBH…
bit of an administrative nightmare TBH but once Team Leader Damian got involved everything went really well.
7. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Jacob Gage,
Thank you for taking the time to leave us your feedback. We're pleased to hear that things went well with Damian's assistance and we will be sure to pass along your feedback to him.
Should you require any more assistance please don't hesitate to get in contact with us.
Kind regards
'Not us, it's you' when they don't set up your account!
Error in setting up account, delays on claim. Hasn't been the best experience.
When making a claim we find out the joint account wasn't set up properly (they then tell us that was our fault, when we followed everything they told us to do). Then tell us there are letters on the portal - log in, nothing there. Then another call, they then upload the letters onto the portal. Causing at least 5 days of delays to a claim.
Make sure you can see your portal. Make sure you follow up every claim as it seems that a system based on technology has room for impactful errors.
10. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Ms Ives,
We appreciate you taking the time to leave us some feedback. We are sorry that you felt your recent experience with us was not up to our usual high standards.
Please contact us on 0800 970 9442 or email info@generalandmedical.com and we will be more than happy to look into this for you, if you wish to discuss this further.
Kind regards
Great customer service
Jose helped me very well throughout the claim process, offering advice and support when needed. Great customer service.
6. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Angelica,
Thank you for taking the time to leave us a review; Jose will be thrilled to hear your amazing feedback!
Should you require any more assistance please don't hesitate to get in contact with us.
Kind regards
Matt was friendly and helpful
Matt was friendly and helpful. He answered all my queries in a way that was clear and concise.
20. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Rosalind Locke,
Thank you for taking the time to leave us review and share your positive experience with Matt. We'll be sure to pass along your feedback to him and the rest of the team.
Should you have any more queries please do not hesitate to get in contact with us.
Kind regards
Very helpful company
Matt was very understanding and his service was excellent.
8. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra General & Medical
Hi Simone Gold,
Thank you for taking the time to leave us a lovely review; we will pass on your feedback onto Matt!
Should you require any more assistance please don't hesitate to get in contact with us
Kind regards
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