Geeksquad Anmeldelser 525

They deleted icons in my taskbar when I brought my laptop in for a repair and they inserted app. that I did not want on my laptop. Would never go back....

If I could give 0 stars I would. Geek squad at the Scarborough location is a complete joke. I brought my desktop computer to them for repair. They told me the motherboard failed and the computer is less than a year old. They will not honor it. They sent it out for repair and told me 2 weeks.

2 weeks later the email me and ask for my bit locker number so they can load my data back on the computer, so I thought computer is fixed and there loading my stuff back on it. Nope, 2 days later they email need again and said they could not load my stuff back on it if it would need ok to just reload windows. I said sure that's fine. So I'm thinking my computer will be ready soon. NOOO they then emailed me a week later and said that there waiting for parts to come in.

So another week goes by and then they email me again and tell me it will be another 2 weeks. Pathetic.

These guys are incompetent and have no idea what they're doing. They have lied to me right from the beginning and I still don't have my computer. Terrible service. I will never buy anything from best buy ever again. Shame in you.

I PAY $40.00 A MONTH FOR TECH SUPPORT. THE GEEK SQUAD GUY I GOT "MIKE" WAS HORRIBLE. HE TOOK OVER MY COMPUTER DID ABSOLUTELY NOTHING. JUST UNBELIEVABLE. WHAT A WASTE FO TIME AND MONEY!!

My elderly mother who is currently in a home has been charged $16.94 for more than 11 years now. She has not used her computer for years. I tried to cancel this by going into Metrotown but they were not able to help me because I don’t have an old address or email associated with the account. I called the phone number several times and was hung up on twice and again they refused to cancel it because I didn’t have an email. The only way to get rid of this fee is to cancel the credit card. I can’t believe how they have scammed an elderly person all these years. Please do not sign up for this membership if you’re buying a computer.

I have been using Tech Support from Best Buy/Geek Squad for a number of years. The support has deteriorated and I no longer trust Geek Squad for honest repair work. In short, with my most recent experience, after 3 hours, the technician changed the preferences on my PC and then told me he could not assist. I went to Staples and my PC issue was repaired in 5 minutes.

Outrageous prices and can't even put a screen protector on a cell phone correctly. Nothing but a crock

Sunday past wentto Geeksquad - paid upfront $100 for a service call for Monday Feb 16 (confirmed by Jamil) - got a call said Monday cancelling my service call cause technican didn,t show up - recheduled for week later - a friggin 5 days later - i cancelled my so called appointment. Want to inform u i am a 83 yr old senior - hubby has been in hospital since November - my tv needed to be set up to motem. - thats all- they left me high & dry with no TV. I might add that i was very emotional at Best Buy and pleaded for help- never again step foot in that store & will be sharing my experience

I purchased the year-service membership. Best Buy has a specific appointment protocol: make an appointment online and arrive 10 minutes early. I did this. I was waiting to be called, and no one else was waiting in the customer service area. Two customers were being helped by staff. About 2 minutes before my name was called, a man came in and stood at the counter. They called my name. I sat down at one of the service tables. It was clear that this guy hadn't made an appointment. My technician decided to help him instead of me. If the technician had just checked in with the guy and said he'd be within him in a few minutes or something that would have been fine. But what ended up happening is that the person without an appointment, who hadn't waited at all, received 20 minutes of service before I did. Or actually, I just left after 20 minutes because I was so angry. If you are going to have this ridiculous protocol for service, then at the very least follow it yourselves. I tried to go to a different Best Buy for service, but they have cut those programs. I will never purchase another year of servicelessness.

Had Geek Squad support in the past and this experience pales deeply in comparison. There is a lack of transparency when you call in; thinking you’ve reached immediate assistance only to be “turfed” to await an offshore connection. While the caller/tech is “well scripted” the language barriers are highly evident. Paid $71 for an easy to connect, SMART hookup printer which ultimately cost me >$110 because it was not easily connectible. I shared with each of the 5 people I spoke with that I had new WiFi (which I installed) and connected 7 devices without issue. The first tech got me connected but less than an hour afterward the printer disconnected and I could not get it reconnected. I called in again to have another tech rush through the process, not sharing actions so I could take action for connectivity on my own in the future (had to jump her actions twice to correct for driver download issue and eliminate ink purchase plan). Additionally, I experienced a security concern which was largely ignored when I tried to address it (with first level support followed by “supervisory” support). My suggestion is to address connectivity needs/concerns with on site support vs virtual support and if you have to go to full onsite home visit and expense, make sure it’s worth it because that will set you back @$150 vs $40 forces very sketchy virtual support (on top of the product expense).

I had to visit the Newmarket Store @ 175 Green Lane E as I was having difficulty Pairing my iWatch to my iPhone. Usually this is a simple process however my phone was having a software argument with Microsoft vs Apple Apps. This was causing serious problems on my phone. I received ZERO help at the APPLE STORE after an hour and then was told that they can't do anything to help me if it's a Microsoft problem and I would have to wipe my phone clean.

So, I went to Best Buy with my Apple products where the GEEK SQUAD desk is located and i was served by a remarkably patient young man named CHIKE, who was absolutely amazing and after about an hour, he resolved the issues without wiping the phone clean and he was then able to pair my iWatch to my iPhone successfully and resolve the Microsoft issues successfully as well. I have been a member of the GEEK SQUAD and I can honestly tell you that it's worth every penny!! Thank you CHIKE - you are an amazing young man and Best Buy (GEEK SQUAD) is lucky to have you as an employee!

Trying to cancel the service, nobody, here in Canada or the US can help me. But the money is going somewhere

Geek Squad service has taken a nose dive. It was so good in the past. Now the service stinks! Waiting 10 minutes for an agent. Agents are taking care of multiple users. Then, after waiting 10 minutes, the agent finally tells you to re start your computer after 15 minutes of dialogue. I;m done with the Geeks. If anyone knows a good service for computer help, let me know

My delivery was canceled at the last minute, after I had already taken the day off work to be home. The customer service representative who contacted me was unavailable to discuss alternatives (answering machine, no call backs).

When I was directed to reschedule through the website, the next available delivery date was nearly a month away.

Throughout this process, I was passed between multiple support channels, including representatives who seemed disengaged and automated chat tools that were not helpful.
Ultimately, I canceled my order because it felt like there were no reasonable options available.

Given this experience, I no longer feel confident making major purchases through Best Buy, and I would encourage others to be cautious when relying on Geek Squad for time-sensitive services.

I don’t typically go out of my way to write negative reviews. I would much rather be sharing a positive experience and commenting on a satisfactory outcome, but unfortunately that was not the case here.

the salesman Ysaiah at the boston dorchester locationtook my laptop after i paid for the top tier protection plan. i was notified a day later it was ready for pickup. i drove to the store just to have Ysaiah tell me it's not ready and their data back-up is down so i'll have to pay for an external hard drive. i called the corporate number and said i shouldn't have to pay anything bc i have the protection plan. they agreed and opened a claim against Ysaiah and the location. a week later i get a call that my hard drive is broken and i'm going to lose all my data and they have to replace my hard drive. when i started asking questions, the employee was wicked rude and even raised his voice to me. i told the manager i want a comprehensive list of every step they took to determine my hard drive is deffective. he emailed me two hours later and told me the laptop is all set. i went for a 2nd time to pick it up and the kid Ysaiah was again still trying to sell me an external hard drive!! straight dirt bags at this store!!

Avoid like the plague! Recurring charge bandit, warning.

I bought a laptop from Costco and took a + one year membership. A month later, I cancelled my membership. Costco is a 2-hour drive, I rarely use it. Fast forward: $49.99 recurring charge. Three hours on the phone. 1 hour with CS in the Philippines + 1 hour with CS in Honduras: Your accout was cancelled. To get a refund: GET IN YOUR CAR AND DRIVE 100 MILES! Then one hour with Citi (contest the charge) then 15 minutes with Geek Squad in the Philippines and told: Charge Reversed. C'mon my time is worth $50/hour. I just spent $200 to (maybe) get an improper charge and worse, to my knowledge I NEVER SIGNED AN AGREEMENT WITH GEEK SQUAD (it must have been embedded in my Costco and then continued on alone, without me knowing it. Aaaaargh.

El peor equipo de Best Buy de reparaciones del universo devolvieron mi computadora después de 10 días sin arreglarlo actualmente llevo 14 más en espera sin dar solución a mi problema son súper pésimos técnicos de reparaciones y hacen perder mucho tiempo tampoco recomiendo la marca de laptop Rog Zephyrus G16 se rompe al año parece como si estuviera programada ya varios reportes recibidos

We had our new tv installed by Mike (Awesome) and Tor (Fantastic)! They did an amazing job setting everything up and testing it so that all worked well. Thank you!!

Trying to reach an agent is a nightmare. You have to go through this auto bot that feels like you are communicating with a brain injured accident case who barely understands English. It’s faster to get a diploma in IT than navigating this circus.

Tech Kevin Kim of the Irvine CA Best Buy does not have the skill to help with tech issues. In fact, he is unwilling to help. My emails with him evidence this.
I am filing a complaint against him. I note that Geek has a 1.5 rating, so I don't expect much from these people. Kevin does not represent the company well. My "1" rating will further drag down their rating here and on Yelp.

Absolute nightmare of a company and their assurance Geek squad junk. They signed me up for a monthly payment plan for a tablet coverage without me knowing, just asking me to check boxes and charging me. When I finally found out they wanted 105 just to cancel the payment plan that was covering a whole lot of nothing. Absolutely disgusting predatory. They wouldnt even let you cancel the plan without putting in your credit card info. Best buy, that is the biggest scam in the world you are the worst.