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GAME - Newcastle Anmeldelser 11

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TrustScore 3.5 av 5

3,3

Spilltjenester
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Beliggenhet

Bytt filial

GAME, 32 High Friars, Eldon Square Shopping Centre, NE1 7XG Newcastle Upon Tyne, GB

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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Would give them zero for customer service if I could. My son bought a controller and when get got it home it was rubbish … clearly built to a budget and so he decided it was not for him and tried to t... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Absolutely disgusting customer service in the Newcastle store. The shop assistant told me she was going to sign me up for an account which I said no to, she then took the card and threw it hard under... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Easy and fast service, no hassle needed and since I came prepared with my points ready to be scanned, it was smooth as gliding down the Great Sky Island

Vurdert til 5 av 5 stjerner

I went to the shop to find some games to buy, and I did find what I wanted to buy. Besides that, the staff was polite and I made the game card: they explained me everything I need to know and how is... Vis mer

Informasjon om virksomheten

  1. Spilltjenester
  2. Databutikk
  3. Dataspillbutikk

Om GAME - Newcastle

Skrevet av virksomheten

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Kontaktopplysninger

  • GAME, 32 High Friars, Eldon Square Shopping Centre, NE1 7XG, Newcastle Upon Tyne, Storbritannia

3,3

Middels

TrustScore 3.5 av 5

11 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,3

Alle anmeldelser

(11)

619 anmeldelser i de siste 12 månedene

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Vurdert til 1 av 5 stjerner

Would give them zero for customer…

Would give them zero for customer service if I could. My son bought a controller and when get got it home it was rubbish … clearly built to a budget and so he decided it was not for him and tried to take it back … first person on the store was fine, especially as my son only wanted store credit, but then the manager appears and basically puts words in my sons mouth, ‘so you just changed your mind then’, to which my son (13 and trying to be more independent) says, ‘yes’. Only to be told that the store is under no obligation to exchange or refund because a customer changes their minds. Even when a parent can in to support and really aggressive store manager doubled down. Really daft attitude given the £100s spent annually there … neither son nor I will ever spend money in game again. All for the sake of £15 store credit … irony is he was going to use the £15 store credit to by a £55 game today. Really poor service, but a valuable lesson for my son - bless him.

17. april 2025
Anmeldelse skrevet uten oppfordring
Logoen til GAME - Newcastle

Svar fra GAME - Newcastle

Hi Darren,


Thanks for taking the time to give us some feedback.

We’re sorry to hear about the issue with the return of your Son's controller and
the poor service you received in our store.  We are deeply sorry.  This was
really disappointing to hear, and we’d love the opportunity to discuss this
further.

We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.

We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at GAME.

Kind regards,
GAME Customer Service

Vurdert til 1 av 5 stjerner

Absolutely disgusting customer service

Absolutely disgusting customer service in the Newcastle store. The shop assistant told me she was going to sign me up for an account which I said no to, she then took the card and threw it hard under the desk which was completely childish and unprofessional. Then when another member of staff came from out the back while she was still finishing the sale she started complaining about her day being awful then shoved the game and reciept in my hands and didn’t say anything. She was scowling at me too all because I didn’t want to sign up for something I’m still speechless honestly it was completely uncalled for I was polite and even up till when I left was still polite despite her horrible attitude. Wish I just left without buying now but will never shop there again.

28. august 2023
Anmeldelse skrevet uten oppfordring
Logoen til GAME - Newcastle

Svar fra GAME - Newcastle

Hi David.


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 

So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 

Thank you and we look forward to updating your opinion of GAME. 


Kind regards,
James
Customer Services Senior Advisor

Vurdert til 5 av 5 stjerner

Easy and fast service

Easy and fast service, no hassle needed and since I came prepared with my points ready to be scanned, it was smooth as gliding down the Great Sky Island

12. mai 2023

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