we had a call from bank that a company called FROOGUL was a trying to put a subscription charge against our account we told the bank to block any charges from this company. We had purchased a vacuum... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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Se hva andre synes
At no stage through the order process over the phone was a monthly fee mentioned until the email came through. My elderly parents believed it was a one off purchase and when the email came through co... Vis mer
Absolutely appalling organisation! My 90 year old mother - in all innocence - called who she thought was JML (a trusted brand) - to order a product. Three days later all hell erupted - Froogal started... Vis mer
Selskapet har svart
Absolute scam. You will be ‘signed up’ without your knowledge. They will refuse to refund you and ‘claim’ that you had ‘consented’ to joining them by ‘setting up’ a password (as if that constitute... Vis mer
Selskapet har svart
1,3
Dårlig
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crooks
we had a call from bank that a company called FROOGUL was a trying to put a subscription charge against our account we told the bank to block any charges from this company. We had purchased a vacuum cleaner from Halo they created this dealing with out our knowledge and definitely with out our consent they even created a pass word. We have reported to trading standards.
9. oktober 2026
Anmeldelse skrevet uten oppfordring
Robbing Basxxxds
Robbing Basxxxds. Unlucky but your fraudulent payment was declined, and my bank have blocked yous
9. september 2026
Anmeldelse skrevet uten oppfordring
Disgusting company
At no stage through the order process over the phone was a monthly fee mentioned until the email came through. My elderly parents believed it was a one off purchase and when the email came through confirming their account with login details, none of the details worked therefore making it more difficult/intimidating to be able to cancel. Looking at the previous reviews, this is how this company works by taking advantage of less IT savvy and trusting elderly people. Luckily my parents had myself and my husband for support but others won't. Avoid this company.
22. august 2026
Anmeldelse skrevet uten oppfordring
I still have no clue what I signed up…
I still have no clue what I signed up for. Took 29.99 for 2 months. I haven't received anything. Day lite robbery.
13. august 2026
Anmeldelse skrevet uten oppfordring
I am absolutely disgusted at how this…
I am absolutely disgusted at how this company can get away with what they do, I applied for a loan and was told I could have £359 over 12 months at £29.89 a month they took 15 pence first and then took the £29.89 but I haven’t got the loan, I have since found out that they have scammed me into a monthly payment for a subscription in which I was not aware of stay clear of this company they just Scam people
10. august 2026
Anmeldelse skrevet uten oppfordring
Unacceptable Behaivour
My 91 yr old Mother has just recivced a letter informing her an account has been created, she made an order via JML.. she did not agree to this.. Im taking the advice of contacting her bank to cancel to everything....This 'secrative' practise is disdugsting....
5. august 2026
Anmeldelse skrevet uten oppfordring
Misleading £29.99 monthly subscription added without clear consent! Fraud at its finest.
Misleading £29.99 monthly subscription added without clear consent
I feel compelled to warn others about my experience with Froogul. What appears to be a normal purchase can quickly turn into an unexpected monthly subscription, and I believe the process is far from transparent.
My 62-year-old mother bought a product through JML and believed she was simply completing a one-off purchase. At no point did she knowingly agree to join a subscription service or re-enter her payment details. However, her card information was apparently transferred to Froogul during the checkout process, and they began charging £29.99 every month. Before we noticed, they had taken two monthly payments, totalling £59.98. We only spotted this because I help her with her banking and I pointed the transaction out to her because it looked odd.
The subscription appears to rely on customers overlooking small print or not fully realising what they are agreeing to during checkout. In our case, my mother genuinely believed she was only paying for the item she intended to buy. JML did not mention once in the telephone call about a separate product offer or the company Froogulcouk
If this has happened to you, don’t waste time going back and forth with the company. I called them and it sounds like they are based in South Africa, or the call centre is at least. The lady I spoke to was rude and abrupt. She lied through her teeth and even told me that my mother had set up a password for Froogul when making the original purchase with JML. She confirmed what the password is over the phone to me and I can assure you it is not something my mother would have ever said. There is no other way to put it, they lied through their teeth and made excuse after excuse accusing my mother of agreeing to this at checkout with JML. My mother is 62 but she knows what she is doing.
Contact your bank as soon as possible, report the payments as unauthorised if appropriate, request a chargeback, and consider replacing your bank card to prevent any further recurring charges.
We’re now working with our bank to recover the money and have also reported our concerns to the appropriate authorities. I hope this review helps others avoid finding themselves in the same situation.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Froogul
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed the membership, your mother would have agreed to the trial, and given us permission to charge her account at the end of a call that she made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on the payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when your mother signed up for the programme and agreed to the T&CS, please provide us with her full name and address so we can identify the record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Please note that we will need confirmation from your mother that you are authorised to discuss the membership with us.
Kind regards
Froogul Member Services
Deceptive £29.99 monthly trap targeting vulnerable customers via JML checkout
Froogul is running a deceptive post-transaction subscription trap that preys on elderly shoppers.
My 89 year old father made a standard purchase from JML, and without his informed consent, his secure card details were passed to Froogul in the background. He never re-entered his card details or knowingly signed up for a subscription, yet Froogul quietly took £29.99 a month for three consecutive months, stealing a total of £89.97.
This business model relies entirely on people not noticing small print hidden at the end of a trusted retailer's checkout.
To anyone else dealing with this... DO NOT waste your time trying to reason with Froogul.
Call your bank immediately, demand a "Chargeback" for unauthorised subscription trap fees, and completely cancel your debit card to get a new one, as these companies can bypass standard merchant blocks.
We are waiting to hear that we have successfully recovered all the money through the bank and have officially reported this company to the relevant authorities.
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Froogul
We are sorry to hear that you are unhappy with your father’s experience and we take concerns of this nature very seriously.
We would like to clarify that the membership was not created through a hidden checkout process or without interaction. When your father called to place an order for a product, the membership offer was presented during that telephone call, where the benefits, terms, and monthly charges were explained. Your father agreed to proceed with the membership using a verbal password confirmation.
Following this agreement, a welcome letter was sent to your father confirming the membership details, including our contact information and the date by which he could contact us to cancel if he did not wish to continue. We do not operate a model that relies on people missing small print at the end of a retailer checkout, and we strongly refute any suggestion that money has been taken without agreement.
We are committed to resolving any genuine concerns and will fully cooperate with any investigation. If required, we will provide the relevant information and evidence of your father’s agreement, including details of the sales call and confirmation of the terms provided, directly to the bank or any appropriate authority.
We encourage you or your father to contact our Member Services Team on 0800 031 9882 so we can review the account details and assist further.
taking there money
taking there money doe not by off the tv with jml once u do that u are joining befroogul and thy will take your money each mouth keep well away
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Froogul
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
Elderly father bought something from…
Elderly father bought something from JML and £29.99 been coming out of his bank ever since. From other reviews looks like this is a common thing
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Froogul
Many thanks for your review.
We understand why recurring charges would be worrying. The £29.99 charge relates to a membership, which would only be set up following agreement during the sales call. As part of that process, the caller is asked to confirm their agreement by providing a verbal password before the membership is activated.
While we've seen your comment regarding other reviews, we don't believe this reflects the experience of the vast majority of our members. However, every case is important to us, and we'd like the opportunity to investigate exactly what happened in your father's case.
If your father, or someone authorised to act on his behalf, contacts our Member Services team on 0800 031 9882 with his order details, we'll review the account and the details of the membership agreement. Where available, we can also review the call recording to verify the agreement and ensure everything was handled correctly.
We'll explain the charges that have been applied and, where appropriate, work to resolve the matter as quickly as possible.
We hope you'll give us the opportunity to look into this and reach a fair resolution.
Iv had an unexpected charge from…
Iv had an unexpected charge from FrooGul.co.uk of £29.99 . Iv not received any emails from FrooGul.co.uk regarding any transaction I’ve made I’ve no idea what the item must’ve been for £29.99 please help me to delete FrooGul.co.uk Jo 😢
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Froogul
Thank you for taking the time to leave your review. We're sorry to hear you're concerned about this charge.
The £29.99 payment relates to a subscription that would have been agreed to during a phone call when making a purchase. As part of the registration process, a password is required and would have been provided during the call. A confirmation would also have been sent either by email, if an email address was provided, or by post if one was not.
As we're unable to identify your account from your review, we'd appreciate the opportunity to look into this for you. Please contact our Member Services team on 0800 031 9882, and we'll be happy to review your account registration, confirm the subscription details, and investigate how your confirmation was issued. If you no longer wish to continue with the subscription, we can also assist you with cancelling it and answer any questions you may have.
We look forward to speaking with you and resolving this as quickly as possible.
if I could rate this stupid company…
if I could rate this stupid company zero stars best believe I would I spoke to 2 men on the phone that spoke to me in such a rude manner that people that working service shouldn’t speak to people like do not visit this website do not call them. They are a waste of time and rude people.
15. mai 2026
Anmeldelse skrevet uten oppfordring
The pricing model caught me off guard…
The pricing model caught me off guard at first because there's no subscription fee, just a small commission when you actually redeem an offer. That transparency makes a real difference when you're deciding whether to commit to something new.
1. april 2026
Anmeldelse skrevet uten oppfordring
Con artists
Con artists , they’ve found a way to obtain cash from customers by subterfuge. Particularly the elderly
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
My disabled elderly friend placed an…
My disabled elderly friend placed an order with JML which was ok then received a confirmation of a subscription to froogul.co.uk which they did not subscribe to for the sum of £29.99 per month we canceled the subscription with the help of their bank
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
Didn't know if had signed up for a…
Didn't know if had signed up for a subscription when uou try and sign it says send you a magic link to your mobile nothing tried several times nothing so have emailed you have opted out but if you don't refund me then as soon as its come out of pending I am disputing the payment I see nothing about subscription it just said 15p on my card
Robbing company avoid at all cost so refund or I will take it in my own hands as your website doesn't let you do much
REFUND MY MONEY AND CANCEL MY SUBSCRIPTION!!
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
My 83 year old mother with Dementia was…
My 83 year old mother with Dementia was scammed into paying for a monthly membership fee of £29.99 a month.. when emailed froogul of this and explained she has dementia and lives off her pension they refused to cancel the membership fee... what a bunch of #*!*#*@... I would NEVER RECOMMEND THESE THEIVES..
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Froogul
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed the membership, your mother would have agreed to the trial, and given us permission to charge her account at the end of a call that she made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as her permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should they wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on the payment descriptor to make it easier to contact us. I can confirm that the cancellation has been processed which we confirmed to you by email.
Kind regards
Froogul Member Services
My experience is much like all the…
My experience is much like all the others listed on this site, I noticed a transaction leaving my account today an amount of £29.99. I bought something from JML and apparently I unwittingly signed up to this company by providing them with a password. I was advised by a very unpleasant man at Froogul that I was sent an email and should have cancelled by replying within 16 days I never saw this email which was sent 17 days ago and he advised me that I will not be refunded as it was not the company's fault , the onus was on me to read my emails. I will be taking this further and I will make sure JML are also held to account for promoting this company which has dubious trading methods.
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
I can also confirm that the £29.99 membership fee was refunded to you.
Kind regards
Froogul Member Services
Absolutely appalling organisation
Absolutely appalling organisation! My 90 year old mother - in all innocence - called who she thought was JML (a trusted brand) - to order a product. Three days later all hell erupted - Froogal started to request money from her account and only by a series of fortunate events, her bank flagged them as suspicious transactions. Many hours and MUCH anxiety later her bank has recalled the transactions. Disgusting exploitation of older and vulnerable people.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
Froogul scam
Sadly the people who need to read these reviews the most won't see them. They scam the vulnerable charging an excessive monthly subscription for a sham of a service.
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.