SIte taken down, account blocked, reasons obscure
I've had 2 free Chocolate Plan sites for a long time. Bought added memory for one and account was blocked. Responses from tech support:
“Your account was not approved and we will not be providing any services to you. The order was voided and refunded.
Kindly find another provider.”
“We are not obligated to share details and reason if we deny service, we have full rights to do so.” Then I was told I'd violated Terms of Service. Read them and thought it was due to having 2 free accounts. Apologized, asked for access to my files. Was denied. Further:
"We might consider your actions abuse of the ticketing system if you keep posting comments regarding account "deleted" which will lead to suspension of this account too."
I wrote to complaints@freehostia, got this:
Your payments were declined an you should be completely aware of the service suspension based on previous history, let me remind you:
To whom it may concern, RSA, The Security Division of EMC , an information security company, has been appointed to assist Capital One in preventing or terminating online activity that targets, or may target Capital One's clients as potential fraud victims. RSA has been made aware that your company appears to be providing internet services to a website, which is making unauthorized use of Capital One'€™s trademarks.”
I have no idea—the website in question has no logos or payment options, it only contains artwork images and text. I don’t use Capital One. My payment was accepted by my card but then refunded, I assume by freehostia.
I do not appreciate being accused of fraud. Freehostia is not following their own directives—I got no e-mails alerting me to an issue, nor was I given an opportunity to recover my files.
21. juli 2023
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