Friends Provident International Anmeldelser 261

By and large happy but charges of the platform are very high.

Sales person was communicative first few years until they changed their name/contacts. Getting my money back proved complicated. Don't believe I'll ever see my 20,000 use again.

Expensive for not any real service . Just paying for some guys to suck your money for their benefit only

I have shifted my investments in last year Feb 2020. After that I see it it not progressing. The manager from your side is also not suggesting to swithch to another. It will be helpful if someone from youe side can suggest good companies to switchover. The dcision will be from my side

I invested 39000 Euro with Friends Provident in 2009, they promised a return of at least 5% a year. Now in 2021 my investment has no value any more.

Just burn your money rather than giving it to these thieves. No oversight as in Isle of Man, they use Deveere to lie about their fees, funds, closing rules and then say they are not responsible fr third parties. Run a mile, scum of the earth.

Minus stars

Like so many other antiquated monthly premium policy providers returns are poor to average. Communication terrible and policy closure at maturity a shocking experience. Constantly changing requirements with poor customer service and no advice provided.
If you have some cash to save, do so with another method

Just cannot open your zipped files since a very very long time.

Very bad experience, no customer support, rather no support except those generic emails sent as bulk to all customers. These generic emails sent by FP international looks more like spammers emails and no different than that!!!!! Absolutely no value for such emails but waste of time. I have been struggling to reach customer relationship manager which I was made to understand at the time of signing up the policy, that there would be one, but then such a agent vanished and no one else assigned to discuss the performance of policy.

Scammers make out that you can take money out when you need it. I was told I could take money out after 2 years but I lost a lot. I recommended this to my friend who made it clear she would need the money in a few years to purchase a house. Not once was she told it would not be possible. She ended up losing 13,000usd.

They are not worth a star! I think they are scummers and make it hard for one to get their money. Not customer friendly at all and have since closed their office in my country! Deal with them with caution, lots of it!

Withdrawal is really painful. The document requirements and process keeps changing every year. This year after sending all the required documents the UK customer care asked me to call them to verify my identity! I mean it’s good to have a personal call verification but seriously asking a customer in Singapore to call a UK number? That too it’s not a toll free number. Common guys is this customer service?!?!

One issue was dealt with by at least 5 individuals with email responses and phone calls (from me) that did not solve the issue. Instead of one person taking responsibility and following through, my issue was palmed off to the next administrative person in the queue who often sent the same standard email without resolving the matter. I had to have a third person intervene in order to help me, and I never received any direct notification or contact after that to explain what was happening.

In addition to fund-level charges, investment-linked insurance also has insurance-level charges.

The shadow fund has an additional management fee.

I set up several meetings with a advisor. We disclosed (via phone call) all our financial information, looking for a plan that would suit our family; yet, never heard back from anyone.

I’ve had 2 account managers since making a 1 time fund deposit 3.5 years ago. Performance wise it is flat - very disappointing. Advice is hit and miss and I would withdraw my funds if didn’t have to take such a haircut.

The salesman of FPI tempted me to purchase a long-term investment product with monthly installments in 1997. However, once I started the plan. The salesman disappeared. I am stuck and helpless as I can not come out as they have designed the programs to make customers lose a lot if we withdraw. The service that I get now is I only gain access to its website and look at online monthly statements or switch funds by myself. The management fee is very high. The program charges me not only monthly but also quarterly.

I sent a secure message and got 1 reply asking for more information, then I sent another and never got a reply after that to clarify the issues

Poor customer service, threatening reminders, ancestral way to get information and overall a waste of time and money.

WOW!!!!!

Well Guys, i am glad that this is not one of my companies being reviewed. You obviously have a serious problem. I believe it is your sales model that is the fundamental issue, a bit like the double glazing or Solar panel model. It won't work when the client is looking for a long term relationship for one of the biggest investments they will make ( Retirement Provision) for their hard earned cash.
I would have given you a 1 star but i withdrew the bulk of my funds years ago and made the remainder paid up so require minimal interaction thanks to the Internet.
I gave you an additional half a star as i deal with one company who, in my opinion, provides worse service than you (Liberty life South Africa) who use a similar marketing model as you do.
If you want an idea of how online after sales should be done, go to Allan Gray (South Africa).
In my opinion they have got it 100% right and are a pleasure to invest with even though their initial sales technique is similar to yours.
Good luck resolving your extremely poor market perception.