Flying Blue Anmeldelser 416

Pessimo servizio,

prenotato il volo PER IL 20 Luglio con ritorno il 23 per 4 persone e dopo aver pagato e inviato la mail di conferma con il numero di volo, ho ricevuto un'altra mail dove mi dice che si era verificato un errore durante il pagamento(premeto che li ho risposto alla mail con tato di foto dell'addebito)e che ho 2 ore per completare il pagamento(un secondo dove la tariffa era di € 180,00 in piu)
Ho scritto lamentandomi dell'accaduto e ancora sono in attesa della risposta. Vedremo cosa succederà!
E la prima prenotazione fatta con loro e di sicuro l'ultima. Pesssima esperienza

Biggest joke. My miles for a long haul flight have been stolen and added to an airmexiko account. After contacting Flying blue multiple times, I was informed that this is a matter that I would have to resolve. I just wasted hours of my life for their mess. Biggest circus, something like this would NEVER happen in other programs like Lufthansa or Emirates.

Wat gaat er niet mis. Wat een vreselijke app/organisatie. Het is onmogelijk om vluchten toe te voegen binnen transavia en Klm. Verspilde tijd

Non respect du RGPD art 5 ? . En Aout 2025 Airfrance se fait hacker des comptes clients dont mon compte de fidélité Flyingblue . Depuis Airfrance malgré avoir démontré être titulaire du compte refuse de me rétablir mon compte et me créditer les miles acquis depuis si je n'envoie pas par mail une copie de ....ma pièce d'identité ! Aucune confiance!

Je n'ai même encore commencé à cumuler des miles que le site me rend déjà dingue ! Il ne me reconnait pas, on ne peut pas les contacter sur whatsapp autrement qu'en anglais ??? pour un site air FRANCE ???!!!

Flying Blue is de meest klant onvriendelijke organisatie (produkt/systeem) dat ik ken. Niets werkt goed: transavia vluchten worden niet meegenomen, vragen ze om een boarding pas, lever je het aan wordt er nog steeds niets mee gedaan. Wil je de miles van je partner overzetten omdat je dan daarmee de stoelreservering van je klm vlucht kunt betalen, kan je allemaal niet zelf regelen. Moet je voor bellen, echter krijg je nooit iemand aan de lijn hoe lang je maar ook blijft hangen. Per e-mail klagen maar ook daar wordt niet op gereageerd. Echt waardeloos!

this is the worst company I have ever dealt with! Customer service is horrible! you will be on hold for hours if you have any issues then they just hang up on you. Booked then quickly canceled a flight that was refundable. They refunded everything but the 412.00 dollars of taxes and told me it can take up to 30 days to get those refunded. Someone please explain this one. And good luck using your points for where you actually would like to go. I called for help and the agent actually suggested that I choose another destination!

Miles transférés vers une entreprise partenaire pour bénéficier d'une équivalence en séjour hôtel, mais les points fidélité ne sont jamais arrivés. Passez votre chemin, ils sont hors d'âge.

Habe im Dezember im Shop gegen Meilen und Zuzahlung von 10,18 € ein Football bestellt. Allerdings brach bei der Bezahlung der Vorgang im Flying-Blue Shop ab. Ich wiederholte es 2 mal. Auf meinem Konto im Shop stand dann auch der Vorgang ist abgebrochen. Überrascht war ich dann aber, dass mene Kreditkarte mit 3x 10,18 € belastet wurde. Erst habe ich diese Buchungen bei Barclays reklamiert, und ich wurde nicht belastet. Nach geraumer Zeit waren die Belastungen wieder auf meinem Konto. Auf Nachfrage, dauerte auch ewig, erklärte man mir, ich müsse dass mit Flying Blue regeln, da ich dort das Rechtsgeschäft abgeschlossen hatte. Dann begann das Possenspiel. Obbwohl noch heute auf meinem Flying Blue Konto die Stornierungen klar und deutlich zu lesen sind, erhielt ich die Antwort, Flying Blue findet nichts. Eine weitere sinnlose Nachfrage war nach einem 2. Konto, absoluter Quatsch, denn wenn ich eins hätte,müßten sie es ja auch finden. Die letzte Nachricht lautete, die Mitarbeiterin müßte es noch prüfen aber es dauert. Fakt ist ich wurde mit insgesamt 30,54 € belastet ohne eine Leistung erhalten zu haben und Flying Blue anscheinend denkt, was ich hab hab ich und lass den Kunden am langen Arm verhungern

É’ sconcertante dover elemosinare per mesi punti XP (soprattutto!!! … necessari per il livello) e miglia pur viaggiando in business quando poi con una compagnia no KLM/Air France ma sempre del gruppo Skyteam

It's frustrating having to beg for XP points (especially those needed for leveling up!) and miles for months, even when traveling in business class, when you could get them easily with an airline that's not KLM/Air France but still part of the Skyteam group.

Flying Blue cheated me out of 60 XP points I earned in applying for their credit card with KLM/Air France. Upon approval it was claimed that I would earn 60XP which I did, yet those same XP's were deleted from my account 2 months later. The explanation for this was that my "qualification period ended". Same year, 2 months later.
Never any explanation about a qualification period ending when I was approved. Customer Service was a long hold and then useless help. I was told 4 times by Paraa that there was nothing she could do about it and that her supervisor did not receive phone calls.
I suppose I should have waited 2 months before applying for the CC, which I will now close. The offer turned out to be deceitful, and I will also cancel my flights with KLM and change airlines. Very expensive move for Flying Blue. I was not shocked when I saw all of the terrible reviews on this website.

Truly the worst consumer experience ever...they messed up the account creation then would not fix it; had me document a lot and then assured me I could move miles they placed in the wrong account. Now weeks later you can't even log onto their site. Saying they are sorry once you finally connect to a live person who can't assist is useless. 0/10

If I could given this program 0 points I would. Bought ticket with points, flight with WestJet and Air France Silver Elite & used their points. WJ cancelled flight...rebooked to another day I could not go..I'm into 5 phone calls...they refunded, then rejected refund, and still they are believing I took the flight...now they won't phone WJ to confirm that, telling me I need to provide email communication from WJ that I did not take that flight...Hours of work to try and recover a lousy 5K miles and $16....debatable to pursue...except on principal. They are the rudest staff, computer issues..always an excuse. I earned points flying business with AF - which is a lovely airline...but it really is now making question the effort vs. reward. Horrible if you ever have to deal with them...Good luck

Complètement nul ! J’avais 29 XP en 2025, mon dernier aller -retour Réunion/Métropole en juin et mon nouveau aller-retour (6 mois après) en janvier Réunion/Métropole. Comme je n’avais pas 100XP et que je suis au niveau Explorer, au 1er janvier on m’a supprimé mes 29 XP. Un voyage aller-retour Réunion/Métropole c’est 24 XP, donc faut que j’en fasse 5 !!!

Bij boeken van een retourvlucht bij de KLM en het tegelijk huren van een auto bij Hertz zouden voor die huur extra Flying Blue-punten worden bijgeschreven. Ook na een halfjaar en een paar keer rappelleren gebeurt er niets. De Flying Blue-organisatie reageert niet op mails en klachtenformulieren en is op een andere manier onbereikbaar. Mijn advies: boek NOOIT iets extra’s bij de KLM want het lijkt mooi, maar is het allerminst. Wat een buitengewoon slecht ‘loyaliteitsprogramma’.

Flying blue is echt een farce. Denk je dat je als goldmember en goedbetalende KLM klant bij de partner airlines welkom bent in de lounge, kom je er bedrogen uit als je hoort dat je niet welkom bent. WANT domestic flight. Echt ongelofelijk. Betaal je jaarlijks een kapitaal aan vluchten via KLM, kom je er niet in bij de "partner'.

Websites werken niet. Link in de KLM app werkt niet. Bij poging nieuwe account te maken zou er al een account aan m’n e-mail gekoppeld zijn, wat niet klopt. Dus met geen mogelijkheid erin te komen.

Its all a scam. The miles are just fake. You dont get anything of it. Im going to cancel my membership.

What an absolutely amazing experience dealing with these guys, our flight was cancelled through Air France. I couldn’t gain contact with them, and spent hours after hours on hold.
These customer services through flying blue sorted my an alternative flight immediately, and where an absolute amazing help!
Relived so much stress & made the process so easy!
Thank you so much!

Absolutely clueless people working there.

It is really long to explain. But after noticing an issue/difference between ticket availability with KLM (to pay in cash) or to pay in points (with flying blue) i called to confirm if the bus ride from Maastricht to Schiphol could be included as it is if you pay with cash.

After having to make that booking with points, they cant add the bus, and they escalate snd tell me to wait... and wait.... and wait...
2 months later I ask if they can add it or not, they suggest me to cancel for 70 euros and rebook it.
Zero common sense and multiple phone calls to come to that answer.
Which by the way is discriminatory treatment between a ticket paid with cash or paid with points.