Floor Depot Anmeldelser 

894
•
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

After a delay in our original flooring, due to unforeseen circumstances. We decided to change our flooring, Jess was amazing with keeping us up to date and even gave us a nice discount, as a good will... Vis mer

Vurdert til 4 av 5 stjerner

Really pleased with the quality of our flooring, thank you. We couldn't get a suitable delivery date but managed to arrange a collection. Really pleased thanks for your help.

Vurdert til 1 av 5 stjerner

Poor customer services Flooring turned up damaged and has cost me an additional £175 for it to be completed 10days lead time on a standard delivery look elsewhere as it’s complete hassle dealing wit... Vis mer

Vurdert til 5 av 5 stjerner

I bought a bundle of laminate with free underlay, which I upgraded and spent about £300 total. It has done my living room, hallway and landing and we have almost 4 boxes left over. It's very good qual... Vis mer

Informasjon om virksomheten

  1. Gulvbeleggbutikk

Skrevet av virksomheten

We pride ourselves on offering value for money on quality laminate, vinyl click (LVT/SPC) and wood flooring products. All of our products are premium quality and come with full manufacturer warranties for peace of mind.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

894 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 61 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(894)

498 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Terrible experience

Terrible experience. I’d stay far away if you’re thinking of purchasing from this company.

21. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Floor Depot

Svar fra Floor Depot

We are disappointed to hear that you feel this way. We can see that there was a stock delay on your order and you were informed immediately. A full refund was processed the same day and email confirmation of this was sent. If you have any further issues please contact us at hello@floordepot.co.uk
Thank you

Vurdert til 5 av 5 stjerner

Ordered the 12mm laminated flooring…

Ordered the 12mm laminated flooring from Floor Depot. They gave me a proper amount of flooring for 2 rooms with a really good underlaying. We’ve got a good discount. The quality is very good nice looking. Followed the instructions to lay down and it worked perfectly and quickly. We are happy with all the way through with this. Well packed no any damage. Our house’s floor has been done by their products and we will finish it with another order later on as they are trustworthy. Thanks

6. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Flooring out of stock

Placed an order mid July and received an email stating my order had been dispatched. Because of this email I booked for work to be undertaken at my property 12 days after purchase as this seemed like a reasonable timeframe given confirmation of dispatch.

8 days later and still no flooring despite the delivery times stating between 3-7 days.

No comms form the company so chased for an update for a couple of days with zero response. Getting hold of someone is an absolute nightmare!

Finally received a phonecall from them to explain that the flooring was in fact out of stock and hadn't been dispatched. Something to do with their "drop shipping" process. This left me 2 days from fitting without flooring and the company saying their T&C's state work should not be booked until you receive the flooring.

23. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Floor Depot

Svar fra Floor Depot

We’re sorry this order didn’t meet the standards we aim to provide. Unfortunately, due to an unexpected stock discrepancy, we were unable to fulfil the order as planned.
As soon as the issue was confirmed, we issued a full refund for the order. While we appreciate this doesn’t make up for the disappointment, we have since reviewed our stock management process to help prevent similar situations in the future. Although this experience was not representative of the service we strive to deliver, we value all customer feedback and remain committed to providing a reliable shopping experience at Floor Depot.

Vurdert til 5 av 5 stjerner

Absolutely brilliant company

Absolutely brilliant company. Ordered online and got a what's app message straight after asking if I need anything else. Top customer service. Highly recommend using theses guys


21. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Bought from this company twice and my…

Bought from this company twice and my brother bought once from my review. Unfortunately, the second load turnt up damaged and I was denied a proper refund as I did not take pictures of each damage piece. The form just said upload 4 images of damage. I had 18 planks damaged and needed to show pictures of all 18 planks damaged. Maybe this will help the next person if this occurs. Unfortunately this has left a bitter taste and I will no longer do business with this company.

17. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Floor Depot

Svar fra Floor Depot

Hi there, we are sorry to hear that you have not been happy with the damage process. When you visit www.floordepot.co.uk/damages it states, 'We need to be able to clearly see all damaged planks on at least one single photo'. Unfortunately you were only able to provide us with evidence of 3 damaged planks and so we could only offer to replace of refund what was evident. Thank you

Vurdert til 5 av 5 stjerner

The quality of the flooring exceeded my…

The quality of the flooring exceeded my expectations, and the finished result has completely transformed the space

If you’re looking for high-quality flooring, fair pricing, and outstanding customer service, I highly recommend this company. I wouldn’t hesitate to use them again for any future flooring. Five stars!

20. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I had a great experience

I had a great experience with this flooring company from start to finish. The team was professional, knowledgeable, and helped me choose the perfect flooring for my home without any pressure. Communication was excellent throughout the process.
Would recommend to anyone.

1. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent service and product quality…

Excellent service and product quality from Floor Depot! We have used them many times over the past 2 years and honestly can’t fault them. Very professional and exceptional service from both Laura and Fran based in the Quinton branch. Will continue to recommend!

3. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Good product poor service

Had to chase multiple times to get a delivery date when nothing showed. But it came and laminate looks nice.

30. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Floor Depot

Svar fra Floor Depot

We are sorry to hear you are dissatisfied with the delivery book in service. We can see that the delivery was complete in the standard delivery time frame and our courier confirmed a delivery date with you prior to delivering. We are pleased to hear you are happy with your new floor. Thanks, The Floor Depot

Vurdert til 4 av 5 stjerner

Happy but not about return options

Easy ordering , price , timing and communication regarding delivery was good

Not 5 stars as I wanted to return some packages we didn’t need and they sent me the link but I need to arrange the shipment myself . So I don’t think I will be able to return it as I don’t have time to arrange it and plus will cost probably too much

7. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Quality of flooring and price was good…

Quality of flooring and price was good but communication was not great and automated message whe asking questions my beading came separate to my flooring meaning had to get joiner back round. Overall good but communication could get better

27. juni 2026
Anmeldelse skrevet uten oppfordring

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