After a delay in our original flooring, due to unforeseen circumstances. We decided to change our flooring, Jess was amazing with keeping us up to date and even gave us a nice discount, as a good will... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Really pleased with the quality of our flooring, thank you. We couldn't get a suitable delivery date but managed to arrange a collection. Really pleased thanks for your help.
Poor customer services Flooring turned up damaged and has cost me an additional £175 for it to be completed 10days lead time on a standard delivery look elsewhere as it’s complete hassle dealing wit... Vis mer
I bought a bundle of laminate with free underlay, which I upgraded and spent about £300 total. It has done my living room, hallway and landing and we have almost 4 boxes left over. It's very good qual... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We pride ourselves on offering value for money on quality laminate, vinyl click (LVT/SPC) and wood flooring products. All of our products are premium quality and come with full manufacturer warranties for peace of mind.
Kontaktopplysninger
Unit 16, Rea Busuness Park, Inkerman Street, B74SH, Birmingham, Storbritannia
- 03300102987
- hello@floordepot.co.uk
- www.floordepot.co.uk
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 61 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Terrible experience
Terrible experience. I’d stay far away if you’re thinking of purchasing from this company.

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Excellent flooring at great prices
Excellent flooring at great prices
Ordered the 12mm laminated flooring…
Ordered the 12mm laminated flooring from Floor Depot. They gave me a proper amount of flooring for 2 rooms with a really good underlaying. We’ve got a good discount. The quality is very good nice looking. Followed the instructions to lay down and it worked perfectly and quickly. We are happy with all the way through with this. Well packed no any damage. Our house’s floor has been done by their products and we will finish it with another order later on as they are trustworthy. Thanks
Flooring out of stock
Placed an order mid July and received an email stating my order had been dispatched. Because of this email I booked for work to be undertaken at my property 12 days after purchase as this seemed like a reasonable timeframe given confirmation of dispatch.
8 days later and still no flooring despite the delivery times stating between 3-7 days.
No comms form the company so chased for an update for a couple of days with zero response. Getting hold of someone is an absolute nightmare!
Finally received a phonecall from them to explain that the flooring was in fact out of stock and hadn't been dispatched. Something to do with their "drop shipping" process. This left me 2 days from fitting without flooring and the company saying their T&C's state work should not be booked until you receive the flooring.

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Really understood what we needed
Really understood what we needed, came round relatively quickly and did a really good job. I love it!
Absolutely brilliant company
Absolutely brilliant company. Ordered online and got a what's app message straight after asking if I need anything else. Top customer service. Highly recommend using theses guys
Bought from this company twice and my…
Bought from this company twice and my brother bought once from my review. Unfortunately, the second load turnt up damaged and I was denied a proper refund as I did not take pictures of each damage piece. The form just said upload 4 images of damage. I had 18 planks damaged and needed to show pictures of all 18 planks damaged. Maybe this will help the next person if this occurs. Unfortunately this has left a bitter taste and I will no longer do business with this company.

Svar fra Floor Depot
The quality of the flooring exceeded my…
The quality of the flooring exceeded my expectations, and the finished result has completely transformed the space
If you’re looking for high-quality flooring, fair pricing, and outstanding customer service, I highly recommend this company. I wouldn’t hesitate to use them again for any future flooring. Five stars!
Really happy with the service...
Really happy with the service I received. Jess was very helpful, friendly, and made the whole process easy. Great customer service and I would definitely recommend floor depot.
I had a great experience
I had a great experience with this flooring company from start to finish. The team was professional, knowledgeable, and helped me choose the perfect flooring for my home without any pressure. Communication was excellent throughout the process.
Would recommend to anyone.
Excellent service and product quality…
Excellent service and product quality from Floor Depot! We have used them many times over the past 2 years and honestly can’t fault them. Very professional and exceptional service from both Laura and Fran based in the Quinton branch. Will continue to recommend!
Lovely staff and great selection of…
Lovely staff and great selection of flooring
Great experience from start to finish
Great experience from start to finish! Customer service was amazing.
Thank you so much will definitely order again
Clear communication and responsive to…
Clear communication and responsive to enquiries. Product was great value
Good product poor service
Had to chase multiple times to get a delivery date when nothing showed. But it came and laminate looks nice.

Svar fra Floor Depot
Happy but not about return options
Easy ordering , price , timing and communication regarding delivery was good
Not 5 stars as I wanted to return some packages we didn’t need and they sent me the link but I need to arrange the shipment myself . So I don’t think I will be able to return it as I don’t have time to arrange it and plus will cost probably too much
Great communication from start to…
Great communication from start to finish from Floor depot, and the delivery company. Very pleased with the flooring aswell. I would recommend using Floor depot.
Quality of flooring and price was good…
Quality of flooring and price was good but communication was not great and automated message whe asking questions my beading came separate to my flooring meaning had to get joiner back round. Overall good but communication could get better
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