FixTheBog Anmeldelser 97

I bought two Ideal Standard toilet seats which had previously seemed impossible to source. Good communication and speedy delivery. I would definitely use this company again.

Customer services need to be improved

I ordered and item and they sent the wrong product and refused to give a full refund

Bought an online best priced thermostatic cartridge for my Midas 220. Ordered Thursday pm delivered Monday am, installed pm.
The part was as described and perfect to what I required, lovely hot baths again. Website was easy to navigate and payment options were welcomed.

Paid for next day delivery. My item didn't arrive 5 days later still no item,
.Live chat isn't live,
.Phone lines are closed,
.Email's ignored.
Do not order from Fixthebog.

I returned an item 1st December, it was received by fixthebog 4th Dec. Long story short...5 or 6 unanswered emails before getting an auto response 3rd January. Finally replied yesterday apologising and refund complete. 5 weeks to get a refund isn't good enough. If they aren't replying..keep sending as they do eventually issue refunds

Product arrived with everything I needed to complete the job. Even included some ptfe tape. Arrived quick by Royal Mail.

You need to raise a ticket with Paypal or credit card company to get a response. Product shipped from Northern Ireland not as advertised

Sent totally different part to the one I ordered, agreed to accept a return then once they recieved it they refused to refund me, absolute con artists

I purchased a Ideal Standard Active Bath 1 x Original Tap Cartridge pair 1 x red, 1 x blue 3/4 inch x 18 x 59mm NTC A961010NU on 10/10/23 and instead of receiving a pair of catridges, i received only one. I have written to customer services 3 times (16/10/23, 25/10/23 and 07/11/23) asking why this was the case and i am still waiting for a response to my query. Each time I have received three standard emails stating that my query would be responded to within 72 hours. I am still waiting for a response more than 30 days later.

Ordered a replacement part that should have clipped in place to fix the loo without removing it entirely from the wall. The site said 4 in stock, and last few remaining. Paid extra for rapid delivery. However what turned up was utterly different part which needed a full disassembly. With a note saying this would be required. And that I would therefore need a new washer. And that this could be ordered. I had to call a plumber to fit this, very expensive as a result. Complained. Customer services denied that their website said they had any, claiming it said a substitute would be sent. Liars. I have photos of the website. Refused to do anything to help or compensate me. Never ever buy from this fraudulent company

Would warn against ordering from this website. Please be very careful. I returned a part-kept the proof of posting-and still they never issued the refund. Fortunately my order was through Amazon and Amazon arranged to refund me as a gesture of goodwill and great customer service. I will never use this company again and would not wish others to be ripped off either-try somewhere else.

No live chat, no customer service. Ordered part for bog and still nothing has arrived. I try to not use Amazon as much but this has put me off. Annoying and avoid!

Joke of a company, offer next day delivery but when it takes 3 days to arrive they then say that’s their next day service??? The customer care is terrible and it took an ongoing battle to get a refund but they still only refunded a partial amount. Avoid at all costs.

I ordered a toilet cistern replacement part online,their website recommended a washer to go with it, therefore mislead me into thinking I needed it, so purchased that as well. Part received but already has the washer attached so really didn't need to buy an extra one. I also emailed them a query about compatibility of an inlet valve replacement. In good faith hoping they would reply before item shipped, I bought it believing they would change my order if needed. 3 days later still no response to my original query and my follow up email.They only positives were fast postage and they sent exact replacement parts, but I had to gamble and discover this for myself as their customer service/ is not fit for purpose.

Great service and going the replacement part needed which arrived promptly after ordering. Highly recommended!

Absolutely top notch customer service. I needed quite an obscure and old tap cartridge, and had tried various outlets on and offline, all to no avail.
Went on Fixthebog website, had a live chat with Nathan who was most helpful, sent photos of cartridge and tap and next day received email with details of cartridge, which I duly ordered.
AA++

Absolute waste of time and money! The customer service iS horrendous, trying to get the information about you’re order! The worst online shopping so far!

Ordered a specific concealed flush for our toilet to be told that it was no longer available and they gave me a reference number of a spare part and told me this was the replacement for the part I needed. I ordered this part and paid a plumber to try and fit it but it was the wrong part - they argued that it was the correct part despite it not physically fitting! A Geberit engineer confirmed that it was the wrong part for our cistern - a fact they didn’t check as the original part fitted into a few different cisterns and they presumed we had a different cistern to which we actually have. By their silence and the fact they only communicate twice weekly I’m presuming they aren’t going to refund me! - I’m still waiting so be very sure of what your ordering from them as difficult to get a refund.
Got my spare part from another firm without incident.

One of two items arrived in time. The second, linked item, is lost somewhere and Fixthebog have gone silent on me. The landline office number is not answered; the Livechat isn't live and the helpful woman who couldn't resolve or escalate the problem seems to have disappeared. Pity after it all started so well.