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Five Guys UK - Piccadilly Circus Anmeldelser 28

•
TrustScore 2 av 5

2,0

Hamburgerrestaurant
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Beliggenhet

Bytt filial

Unit 1/2, Coventry St., Piccadilly Circus, W1D 7DH London, GB

•
01517093479

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

The staff at five guys made a mistake with the order and then refused to change it, saying that since it was already completed there was nothing that they could do. Very poor service.

Vurdert til 1 av 5 stjerner

A 5-year-old child urgently needed to use the toilet while we were in central London, but we couldn't find any public facilities nearby. The staff at this establishment refused to let the child us... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I was served today by a staff member called Emmanuel , super super polite and kind. Great customer service asking how my day was. I don’t usually come across nice staff in fast food places however Emm... Vis mer

Vurdert til 1 av 5 stjerner

After spending £35 on burgers in Piccadilly store on burgers, chips and a milkshake, I asked for some tap water. I was offered a tiny paper cup and told to queue up again and pay for it! Unbelievable!... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Hamburgerrestaurant
  2. Fast food-restaurant

Skrevet av virksomheten

An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.

Kontaktopplysninger

  • Unit 1/2, Coventry St., Piccadilly Circus, W1D 7DH, London, Storbritannia

  • 01517093479

2,0

Under middels

TrustScore 2 av 5

28 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 14 % av de negative anmeldelsene sine

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 1 av 5 stjerner

Terrible service

The staff at five guys made a mistake with the order and then refused to change it, saying that since it was already completed there was nothing that they could do. Very poor service.

20. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

A 5-year-old child urgently needed to…

A 5-year-old child urgently needed to use the toilet while we were in central London, but we couldn't find any public facilities nearby. The staff at this establishment refused to let the child use their toilet unless we made a purchase.

Is this really how your business operates? Refusing a young child access to a restroom just to make money? I would not recommend the Piccadilly Circus Five Guys, as they show no respect for basic human decency.

I'm appalled that in 2024, businesses would essentially charge someone to use the restroom, especially when a child is in urgent need.

24. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til Five Guys UK - Piccadilly Circus

Svar fra Five Guys UK - Piccadilly Circus

Hi Dima, we’re really sorry to hear about your experience at our Piccadilly Circus store. We can understand the disappointment this may have caused.

Our teams have always been vigilant regarding toilet usage and follow the procedure that toilets are for customer use only, to ensure strict hygiene standards are kept. A code is required to enter the facilities at this store, which is located on the receipt.

Having said that, we do expect some empathy from our crew for certain scenarios and understand toilet usage should be available readily for customers that need the facilities.

We will ensure that you feedback is shared with the management and team in store so this can be reviewed internally. We will ensure our policies are always explained in a friendly and courteous manner.

Vurdert til 2 av 5 stjerner

Missing fries

Burger was okay but i didn't get the fries i paid for. Never noticed on being handed the bag and when mentioned later was told i needed to have noticed when they gave me the bag.

1. juni 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Pay for tap water. What crooks!

After spending £35 on burgers in Piccadilly store on burgers, chips and a milkshake, I asked for some tap water. I was offered a tiny paper cup and told to queue up again and pay for it! Unbelievable! How callous can a business be? Would you visit a Five Guys again after that?

29. august 2023
Anmeldelse skrevet uten oppfordring
Logoen til Five Guys UK - Piccadilly Circus

Svar fra Five Guys UK - Piccadilly Circus

Hi Paul, we're sorry about this. We do not charge for our tap water cups.

Please raise this to us via our Contact page so we can investigate: https://fiveguys.co.uk/contact

Vurdert til 5 av 5 stjerner

I was served today by a staff member Emmanuel

I was served today by a staff member called Emmanuel , super super polite and kind. Great customer service asking how my day was. I don’t usually come across nice staff in fast food places however Emmanuel has made my experience coming to five guys Piccadilly a really good one, and I will most definitely be back

18. oktober 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

We’ve been to Five Guys Piccadilly…

We’ve been to Five Guys Piccadilly London for some snacks and we were greeted by a friendly and helpful worker Emmanuel. The foods and drinks was really great. The best thing was the awesome customer service. Will definitely be back to buy more food.

18. oktober 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I was served by a young man I believe…

I was served by a young man I believe his name was Emmanuel. Impeccable customer service. A good face for the company all because of his politeness I will be returning and bring more friends along with me.

3. oktober 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Shameful

Shameful. Tried Five Guys for the first time. Does it seriously cost £35 for 4 small burgers and 2 small portions of chips??Seriously??
Small, Cold, overcooked piece of meat..
Never again 😒

5. desember 2021
Anmeldelse skrevet uten oppfordring

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