Haven't needed to claim so limited dealings with them, however I am searching for new quotes ready to renew and I am unable to beat their renewal quote! I've searched across all comparison websites so... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I needed confirmation of my NCB as I didn't receive a pdf of it via e-mail when I cancelled my policy due to selling my vehicle. The customer representative, Lukho who I spoke to via online chat pro... Vis mer
Selskapet har svart
My daughter helped me because I am not too good at modern technology.. It seemed very straightforward and everything was easily understood .For my age since loosing my husband and having to get insura... Vis mer
Selskapet har svart
I arrived to them through a comparation website (compare the market or confused, I don't remember). It popped-up as the most convenient by far. It was easy to follow all the steps. I hope I can use th... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
First Alternative provides 5 Star Defaqto rated car and multicar insurance with a range of benefits and optional extras. Find out more and get a quote!
Kontaktopplysninger
Reigate, Storbritannia
- www.firstalternative.com
4,5
Enestående
2k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This company made with switch after…
This company made with switch after being 9 years with Admiral. Well done! Best price!
10. april 2026
Svar fra First Alternative
We appreciate the kind review.
Your website was easy to navigate and…
Your website was easy to navigate and made it easier to decide which was best
10. april 2026
Svar fra First Alternative
We appreciate the kind review.
They answered the call within 5 minutes…
They answered the call within 5 minutes which is a big plus when dealing with ultra slow costumer services. They were clear, jargon free and didn't take too long to resolve my issue.
10. april 2026
Svar fra First Alternative
We appreciate the kind review.
Overall very easy to use the website…
Overall very easy to use the website and good communication.
9. april 2026
Svar fra First Alternative
We appreciate the kind review.
Svar fra First Alternative
We appreciate the kind review.
Svar fra First Alternative
We appreciate the kind review.
Easy quote spoke with a representative…
Easy quote spoke with a representative to make sure policy was active etc the lad i spoke with was spot on and in no rush to get me off the phone spot on and reasonable priced aswell not ripped off like other insurance company thanks again
9. april 2026
Svar fra First Alternative
Thank you for the review!
Top service good price keep up the good…
Top service good price keep up the good work cheers Andy b
9. april 2026
Svar fra First Alternative
We appreciate the kind review.
Easy for the 'oldies'!…
As an older person with fewer tech abilities, I found the whole procedure easy to deal with
2. april 2026
Svar fra First Alternative
We appreciate the kind review.
Svar fra First Alternative
We appreciate the kind review.
Easy to understand at a great price
9. april 2026
Svar fra First Alternative
We appreciate the kind review.
Unlike last year i could buy my from 1st alternative because they are unscrupulous and extremely unfair
Unlike last year i could buy my insurance in advance of my end date of insurance BUT 1ST ALTERNATIVE would not let me do this because apparently i can’t within the last 21 days of my policy renewal.
This is a blatant SCAM to get maximum monies from policy holders, baring in mind 1st alternative is offering me a 60% increase in my policy payments from my last year with no crashes or claims on my policy.
I wouldn’t touch 1st alternative EVER AGAIN, poor cowboy outfit!
Bad communication chatting to BOTS that keep repeating themselves and is completely useless and when i eventually got through to chat with an operator she was rude and bad mannered and wouldn’t listen to my issue of such an increase in premiums and didn’t have contact with the so called insurance adjusters.
This has to be the worst car insurance company ive had in 40 years!
Never again.
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra First Alternative
We're sorry to hear about the issues you experienced. Please send your review and policy information to us at trustpilot.feedback@esure.com and we can raise this with the relevant team. Thank you for the review.
Svar fra First Alternative
We appreciate the kind review.
Customer-focused experience
Straightforward, customer-focused and professional approach to my car insurance renewal impressed me, considering also that tge tasks involved were by live chat.
7. april 2026
Svar fra First Alternative
Thank you for the review!
Very complicated back and for to finish
8. april 2026
Svar fra First Alternative
We appreciate your feedback Charles.
Svar fra First Alternative
We're sorry to hear this has been your experience. We suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can raise this with the relevant team. Thank you for the review.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.