I would like to say a big thank you to Charlie Row for helping me with my house and contents insurance call. The service was excellent, and Charlie was very professional, friendly, and helpful through... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had an excellent experience with First2Protect. The person I spoke to on the phone was absolutely amazing. Unfortunately, I can’t remember their name, but they were incredibly friendly, patient, and... Vis mer
Selskapet har svart
As many other reviews have noted, the professional, friendly, and patient customer service was excellent. I had a great chat with Evelyn, who made the whole process as simple and clear as possible. I... Vis mer
Selskapet har svart
Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my ques... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
first2protect.co.uk
Skrevet av virksomheten
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Kontaktopplysninger
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Storbritannia
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Enestående
7k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 94 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Lewis brown was kind and understanding.
Lewis brown was kind and understanding.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis was kind and understanding while assisting you. We’ll be sure to pass on your kind comments.
Excellent service received
Excellent service received, absolutely happy with the person who I spoke with regarding my enquiry who was able to help me and confirm all details regarding my new policy with First Direct. I would now recommend your company to family and friends who are looking to renew their home and contents policies.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear you received excellent service and that your enquiry was handled so effectively. It’s great to know everything was clearly explained and that you feel confident with your new policy.
Your recommendation means a great deal to us, and we truly appreciate your kind comments.
Svar fra First2Protect
Thank you for your feedback!
We’re delighted to hear you found the service precise, well explained, and extremely helpful. We really appreciate your kind comments and are thrilled we could assist.
Knowledgeable staff good customer…
Knowledgeable staff good customer service
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your feedback. We’re pleased to hear you found our team knowledgeable and that you received good customer service. Your comments are very much appreciated.
Rebecca was really helpful
Rebecca was really helpful. I don’t usually stay with the same insurance company but I think I will be this time round.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your review. We’re delighted to hear that Rebecca was so helpful and made such a positive impression. It’s especially great to know you’re considering staying with us—your trust means a lot, and your feedback will be shared with her.
Very helpful
Very helpful. Understood what I wanted to do first time.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your feedback. We’re pleased to hear we understood your needs straight away and were able to help efficiently. Your comments are very much appreciated.
Superb service
Excellent service. Very friendly and helpful
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your review. We’re delighted to hear you received such friendly and helpful service. Your kind feedback is very much appreciated.
I love their systems are so intelligent…
I love their systems are so intelligent and connected that they know who is on the phone before you speak ...Good one !!
I spoke to a very professional chap called James who dealt with my query quickly and professionally.
I'm very happy with this companies service and that they train their staff so well
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your review. We’re delighted to hear you found our systems efficient and that your experience felt seamless from the start. It’s great to know James handled your query quickly and professionally, and that you’re happy with the service and support provided. Your kind feedback is very much appreciated and will be shared with him.
Nathan was super helpful and easy to…
Nathan was super helpful and easy to get along with
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your review. We’re delighted to hear that Nathan was helpful and easy to get along with, making your experience a positive one. Your feedback is very much appreciated and will be shared with him.
Very happy today.
Very happy with the service I have received today, very caring and kind, thank you.
30. juni 2026
Svar fra First2Protect
Thank you for your review. We’re delighted to hear you received such caring and kind service and had a positive experience with us. Your feedback is very much appreciated.
Great experience with Nathan made…
Great experience with Nathan made everything so easy
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your review. We’re delighted to hear that Nathan made everything easy and that you had a great experience. Your kind feedback is very much appreciated and will be shared with him.
Building’s Insurance
I made contact and asked for a competitive quote as soon as possible. This was organised straightaway. I received a call back within an hou of my enquiry and I am very satisfied with the service, the responsiveness and the quote and would highly recommend
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
-Thank you for your review. We’re pleased to hear your enquiry was handled quickly and that you received a prompt call back with a competitive quote. It’s great to know you were satisfied with both the responsiveness and the service provided. Your recommendation is very much appreciated.
5 star service from Ines Bento today 👍
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your review. We’re delighted to hear you received 5-star service from Ines Bento. Your kind feedback is very much appreciated and will be shared with her.
Quick and Seamless
I had to make a manual payment today. It was quick and seamless. I didn't wait too long. Happy with today's service. I was helped by Lori
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your review. We’re pleased to hear your manual payment was handled quickly and seamlessly, with minimal waiting time. It’s great to know Lori provided helpful support—your feedback is very much appreciated and will be shared with her.
Very helpful
Very prompt answering and very helping with completing our query today
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your feedback. We’re pleased to hear your query was handled promptly and that you found the team helpful in resolving it. Your comments are very much appreciated.
Nathan was so helpful
Nathan was so helpful. Everything was explained, he was friendly and calm.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your review. We’re delighted to hear that Nathan was so helpful, explaining everything clearly while remaining friendly and calm throughout. Your kind feedback is very much appreciated and will be shared with him.
I spoke to jamie about my homes…
I spoke to jamie about my homes insurance, he made the experince easy and comfortable for my first time navigating home insurance.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your review. We’re delighted to hear that Jamie made your first experience of arranging home insurance easy and comfortable. Your kind feedback is very much appreciated and will be shared with him.
Me and my partner just moved into to…
Me and my partner just moved into to our first property. I received a phone call from Jamie who was really professional and very helpful and he was very kind. Thank you for all your help Jamie
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your review. We’re delighted to hear that Jamie was professional, helpful, and kind, making your experience a positive one as you settled into your first property. Your kind feedback is very much appreciated and will be shared with him.
Rosemary was very knowledgeable and…
Rosemary was very knowledgeable and professional, thank you for helping us get a great deal on our home insurance.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your review. We’re delighted to hear that Rosemary was knowledgeable and professional, and that she helped you secure a great deal on your home insurance. Your kind feedback is very much appreciated and will be shared with her.
James was friendly and professional.
James was friendly and professional.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra First2Protect
Thank you for your review. We’re pleased to hear that James was both friendly and professional during your interaction. Your feedback is very much appreciated and will be shared with him.
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