local garden centre stocked this item but for a few week they haven't had this in stock so i thought i would try the supplier. nicest tasting Ceasar Salad Dressing we have ever tried
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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Good deal when buying a case. Good delivery times. The best Gluten Free pasta I have ever bought. What makes this stand out from many other Gluten Free Pastas is the way it remains whole and al den... Vis mer
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Great business, just came across them, prices very reasonable, service was fast and reliable, and product selection is awesome. Haven't dealt with support as yet, but I'm quite sure it would be as exc... Vis mer
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Great service from Fennel & Ginger. Received my 12 jars of Pesto within a couple of days which was very well packaged. Would definitely recommend.
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Informasjon om virksomheten
Skrevet av virksomheten
Gourmet Food, Artisan Drinks & Premium Homewares. Fennel & Ginger is a specialist online fine food and homewares retailer, bringing together the very best in gourmet food, artisan drinks and beautifully designed kitchenware. Our carefully curated range is sourced from artisan producers and trusted makers who share our passion for quality, flavour and provenance. With over 50 years of combined experience in catering, hospitality and retail, our team personally selects every product we sell. From small batch pantry essentials and indulgent treats to premium cookware and thoughtful gifts, each item is tried, tested and approved by people who truly understand food and the joy of cooking. Whether you’re a passionate home cook, an ambitious baker or searching for a distinctive gift, Fennel & Ginger offers something a little different from the everyday, exceptional products chosen to inspire and delight.
Kontaktopplysninger
17 - 18 Corinium Business Park,, GL14 2YD, Gloucestershire, Storbritannia
- shop@fennelandginger.co.uk
- www.fennelandginger.co.uk
4,8
Enestående
248 anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Terrible customer service, SCAM
I ordered six packets of these sauces two months ago. After adding the first to my meal and tasting it was sour I decided to check the others. I opened the second and smelling it alone made me sick. Looking at the other four packets you can see what can only be described as white flakes in the sauce which itself is yellower than should be and obviously have been left out in the sun/manufacturing issue. I contacted the company for help and requested a refund or replacement which they say they couldn’t do until they had completed their ‘investigation’. After their investigation was complete they suggested it was a personal taste issue and that they couldn’t refund me however I could return the last 3 unopened sauces for a refund. Thankfully I’ve held onto them in case of this but they refuse to refund me for the other 3 sauces which had to be thrown in the bin. I’ve had these sauces before from elsewhere so their suggestion that it was a ‘personal taste’ issue is ridiculous and unprofessional. I am appalled by their customer service and will not buy from here again. Two months of waiting and £30 down the drain.
5. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Fennel & Ginger
Thank you for your review, and apologies that you were not happy with the quality of the products you received.
I can see that we initiated full product investigation with the producer, which did not pick up any quality issues with the retained samples.
I can also see that my colleague has already contacted you this morning and has arranged for 6 new pouches of sauce to be sent to you direct from the producer as a replacement.
We pride ourselves on the service we provide and apologise that on this occasion you have not been happy and have felt the need to provide a negative review.
Great products, quick delivery
I recently purchased a jar of Welsh honey butter, I also purchased a love food hate waste box. Delivery was quick and my products were packaged in recyclable materials (big thumbs up from me)
The Welsh honey butter was delicious especially on waffles or toast. The products I received in the love food hate waste box were good value and a pleasant surprise.
A very good experience, will be ordering again.
22. februar 2024
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Brilliant website very easy to use
Brilliant website very easy to use, lovely range of products, excellent delivery service.
20. februar 2024
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Extra Virgin Lemon Olive Oil
Absolutely fantastic.
Gr8 product - excellent price.
Well packaged and came the following day.
10 out of 10 - faultless - 5*
5. februar 2024
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Quality foods, easy purchasing
Excellent website and variety of quality produce.
A quick delivery and good communication. All in all a good experience all round.
30. januar 2024
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Very speedy and well packed.
16. januar 2024
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Excellent value for money, easy ordering and prompt despatch - thank you!
Simplicity is clearly the key when it comes to ordering certain shopping goods. It was easy and clear to order (biscuits, ketchup and mayo in this case) which were despatched promptly. Good communication followed and prompt delivery - straightforward and simple - just the service I want!
16. januar 2024
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
This company has an excellent range at…
This company has an excellent range at good prices.
However, I am not happy with the packaging. Despite an earlier complaint, some boxes are shipped out using "eco -friendly" cellulose s-shapes. While these are of course biodegradable, I, and probably many other customers, have no access to a compost heap.
In this situation, these shapes are very eco- unfriendly and are very difficult to dispose of. They blow around very easily and are very difficult to compress unless you spend a long time soaking them in water.
Please stop using this customer- hostile packaging!
12. januar 2024
Svar fra Fennel & Ginger
Thank you for your review and for your valued feedback,
We have tried numerous packaging options to overcome this issue and have found that the 100% compostable and 100% biodegradable maize-starch packing chips we currently use are by far the best option we have found both for the environment and for reducing the number of damages to our orders.
We will of course continue to monitor this and should an alternative sustainable product which is also effective in limiting damages (especially to glass) become available, we would not hesitate to give it a try.
Wonderful service
Wonderful service, can't believe how quick my order came and it was very securely packaged as there were 4 small glass jars. I'm definitely using Fennel & Ginger again and definitely recommend to others.
11. januar 2024
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Easy order with fast delivery
8. januar 2024
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Veryhelpful person taking my telephone…
Veryhelpful person taking my telephone order on the. Phone and prompt delivery.very well packed.
1. desember 2023
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Good quality products at a great price…
Good quality products at a great price - delivered safely and quickly. Thank you.
1. desember 2023
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Fast and efficient
Ordering was easy and clear to follow. Delivery was speedy and efficient, well packed items.
29. november 2023
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Uncle Joe’s Mint Balls
Uncle Joe’s Mint Balls are all that need to be said. Arrived on time and good value
28. november 2023
Svar fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
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