Fay Nutrition Anmeldelser 

Unfortunately, my experience with Fay was very similar to what others have described, and it was extremely frustrating. I signed up expecting professional guidance from a registered dietitian and a platform that would provide reliable communication and support. Instead, I was left feeling ignored and unsupported.

Communication with my dietitian was a major issue. I reached out through the portal and did not receive the responses or follow-up I expected. I also experienced problems with accessing my scheduled appointment, which made an already frustrating situation even worse.

What was particularly disappointing was the lack of effective customer support when I needed help. Rather than receiving a timely resolution, I was left trying to navigate the same communication channels that were already not working for me.

When you invest your time and trust in a service like this, you expect basic communication, accountability, and reliable support. Unfortunately, that was not my experience with Fay.

I ultimately decided that the service was not meeting my needs. Based on my experience, I would encourage others to carefully consider the potential communication and support issues before signing up. There is a significant difference between offering a service and providing the consistent support customers deserve.

make you go all the way through the process then ask for your credit card number and like so many people these days i have a cash app card which they do not accept...they need to get with the program , cashapp has changed and is real now, direct deposits, acts as debit or credit and gives me better control over my money. The app may not be a bank but its backed by sutton bank, a real bank...get it together fay

they only reason I picked 3 stars is only due to the dietian, Fay service was lacking, they would send emails saying the visit was fully paid for by insurance and in the same week try to take from my flex spending account, and getting an answer from them was only avilable via chat or email. The dietian I had was great and knowledgeable, the company needs to review the internal process and imporve on that GREATLY

I had issues with my nutritionist after just one meeting so I asked them to cancel our appointments and told them I will seek a different nutritionist. They didn't cancel the appointments and it has been well over a month. They charged my credit card even though I fired the nutritionist 10 days earlier. The nutritionist still hasn't cancelled the appointment series. I have had to dispute the charges with my credit card company. There is not a way to contact Fay directly. I am still getting appointment reminders warning me that that if I don't make my appointment, I will be charged $75 AGAIN!

I signed up with Fay to work with a registered dietitian on personal health goals. My experience was deeply disappointing on multiple levels.
My dietitian was unresponsive for weeks — I sent multiple messages through the Fay portal between sessions and never received a single reply.
When I went to join a scheduled session, there was no link in the portal. I messaged, called, and heard nothing for over 12 minutes past the start time. Fay support had no phone line, responded slowly by text, and simply told me to message my dietitian through the app — the same channel that had failed me for weeks.
I’ve since canceled. The platform has real technical issues, practitioner accountability appears nonexistent, and support is nearly unreachable when things go wrong. Go in with eyes open.

My dietician Ariel is great. He communicates and explained very well what I need to do to reach my goal. Thanks again Ariel😊

My experience using Fay to connect with a dietician has been fantastic so far. Fay was able to pair me with a dietician who met all of the criteria I indicated during my welcome survey, and working with Sue has been fantastic so far! Fay also worked with my insurance to get my appointment completely covered. The app is nice for goal-setting and communicating with my dietician between appointments. All around great experience!

stay away from this company. It’s a scam. I entered my insurance information and they said $0 copay so I made an appointment. The appointment was disappointing, no real advice given but lots of promises of sending me resources later that day. I never got any. She also said I could message her questions.she never responded. And now they are billing me $231.36!!! Very badly run company.

The nutrionists/dieticians are good, but the back end seems sketchy and disorganized. 1) The bill for my first visit charged to my card was not clear so I tried to use their billing inquiry form. It gave me a nonsense canned response. There is no phone number or email on their site so I had to go out to Reddit to find them, of all places. Sent an email two weeks ago, still no reply. Phone number only allows you to leave a message. Today, for my second visit, the nutritionist no showed, said there was a mix-up in the time zone. This company is a mess. I will probably dispute the charges with my credit card company.

Writing
Miss Sunny is absolutely amazing! From day one, she made me feel comfortable, supported, and genuinely cared about my health and progress. She takes the time to listen, explains everything clearly, and creates realistic nutrition plans that actually work for my lifestyle. Her positive attitude and encouragement kept me motivated every step of the way. I’ve noticed a huge improvement in my energy, eating habits, and overall well-being thanks to her guidance. I highly recommend Miss Sunny to anyone looking for a knowledgeable, compassionate, and dedicated nutritionist. Five stars all the way!

Had me scheduled with a person that is not even there any longer sat on zoom for almost an hour since I thought maybe a time zone issue. Horribly ran AI company with no customer service stay far away unless you like your time wasted.

Lindsey Earl is the best!! I am glad I used Fay to connect with a wonderful nutritionist

Working with an outstanding dietitian who understands my needs as a busy person in their 50s. Excellent advice.

The dietitian I worked with through Fay was amazing, but I'm having a problem with billing where they are not billing by correct insurance and it has been incredibly difficult to resolve. There is no contact information (not even an email address) on their website to resolve issues and the "billing issues" form is a void to nowhere, as far as I can tell. It seems like their customer service is non-existent. I will be finding another company to work with since this experience has proved so frustrating. I recommend you work with a reputable company instead.

Complete and comprehensive nutrition care from dedicated dietitians that put together personalized plans to suit your needs and your lifestyle. 10/10 would recommend

Lorena is the absolute best nutritionist we have ever met!

This is a very good company. I have a really great nutritionist by the name of Anthony Robinson he is the best. I’ve been with him for a couple months now and I can honestly say it’s been the best thing that I’ve done he’s helping me fight back against my diabetes and I’m glad I found him and this company because in times that we live in right now it’s kinda hard to afford things so thank God for my insurance and this company accepted My Insurance it has made life better and now I make better choices in what I eat in exercise and so I’m grateful for fay

Meredith is my nutritionist and I find my experience with her to be excellent! She is knowledgeable, a great coach with encouragement, and always finds something to help me do even better! I don't know why I didn't try working with a nutritionist long ago but I sure am glad I am doing it now!

The dietician was great, and I had high hopes for this experience, but Fay itself is a scam. I entered all of my personal and insurance information before selecting a dietitian, and I was told there was a $0 out-of-pocket cost for the meetings. The dietician even repeated that during our meeting. Afterwards, I received multiple emails stating that they couldn't verify my insurance, and I couldn't reach anyone by phone to discuss the issue.