F1 Experiences Anmeldelser 

Harley is always great to work with, offering advice when asked and sharing his expertise on each of the different races. He is quick to answer questions either by email or is happy to set up a phone call. We plan to book a different race weekend every year!

My partner and I purchased an ultra-premium hospitality package for the Monaco Grand Prix, spending several tens of thousands of dollars with the expectation of receiving a premium and well-managed experience.

One particular experience, which was clearly advertised as part of the package and which we were especially looking forward to, was never provided. I reached out to the organizers several times in the weeks leading up to the event to ask how to access it and was told that more information would be shared closer to the date — but nothing ever came. During the event itself, no one on-site was able to offer any guidance, and we ultimately missed out entirely.

After the race weekend, I raised a formal complaint. I received a single reply acknowledging that the experience had not been delivered and that the issue had been escalated to Formula One Management. I was told a resolution would be provided “early next week.” That was several weeks ago, and I haven’t heard a word since — despite follow-up emails.

At this price point, I expected professionalism, transparency, and at the very least, accountability. Instead, I’ve experienced false advertising, poor communication, and complete silence. It’s unacceptable for any company — let alone one offering a five-figure luxury package — to treat customers this way.

I would strongly caution anyone considering similar packages to think twice.

Update: After weeks of silence and ignored emails, I finally received a response shortly after posting this review (probably just a coincidence…). They are now claiming that the experience was unavailable to me because it was “first come, first served” and demand was too high. This completely contradicts what I was told before the event — I explicitly asked if registration was required and was clearly told it wasn’t (I have the emails to prove this).

In addition, I asked multiple staff members on-site about the experience as soon as I arrived on the first day, and none of them had any idea what I was talking about. It’s very clear to me that they are now blatantly lying to cover up their failure to deliver what was advertised.

They did offer a so-called solution: I should purchase another package in the future, and then they will ensure I get the experience I already paid for the first time. Yes — that is literally the solution they offered.

I am 99% certain this experience was never actually made available, which clearly amounts to false advertising. Any honest company would take responsibility and offer a real solution. Not F1 Experiences. Instead, they show no accountability, lie to customers, and expect you to spend more money to make up for their mistakes.

This was the most I’ve ever spent on a sporting event — and I have been to a lot of them — but it is the worst customer service I’ve experienced.

Wonderful support before the event and during the event. Excellent organization to enable us to see all. Caring people, smiling, answering any questions we have, ensuring we enjoy, godd speakers and opportunities to live the event in a different way. Warm weloming. High level services with excellent seats location

Hotel:
o The room was extremely small for three adults, and I would never book a room like this even if there were only two of us. Certainly not a five-star hotel type of room

o On quite a few occasions we smelled pot in our room. Once it was because the room attendant decided to open our windows. During the last day of stay the smell of pot got into the room as soon as we turned on the air conditioner.

o The distance from the hotel to the bus pick-up location was 10-15min, which wasn’t easy for some elderly people in our group.

o The streets we walked through in the morning on the way to the bus pick-up smelled of urine. On one occasion during the morning walk to the bus we ran into an either high or a drunk person carried by two other individuals. This wasn’t exactly a pleasant experience in an old city.

o During the check-in I noticed that the restaurant opening did not coincide with the pick up time and we would not have enough time to have breakfast before getting on the bus, especially on Sunday when the pick-up time is much earlier than during the first two days. It looked like hotel staff were not aware of the schedule. However, they were able to correct it and the restaurant was opened earlier to accommodate F1 Experiences customers. While I was not staying in Holiday Inn, based on the announcement by the F1 Experiences staff on the way back from the track, as of Saturday night, it was still not clear if the hotel would be able to open restaurant early for breakfast on Sunday to accommodate F1 Experiences. Hopefully, this was resolved.

o With all these issues, I do have to give the hotel staff credit for being extremely polite and helpful.

Transportation:
o Transportation was anything, but smooth as F1 Experiences advertises. We certainly had a better experience with transportation.

o On Friday, our driver missed the special entrance for buses and had to drive around and stand in traffic with other cars. We got to the track more than 30 min later than other buses.

o On Saturday, our driver, although standing in front of other buses, decided to leave last and got stuck in traffic. In addition, by the time he got to the track the road leading to the parking lot was blocked and we had to get off and walk to the shuttle stop at triple the usual distance. Again, we got to the Paddock club at least 30 min later than the rest of the patrons.

o The distance between bus parking and Paddock shuttle stop was further than at any other tracks we have been and up the hill. Many elderly folks struggled walking this distance.

o The shuttle service was chaotic and there were not enough shuttles. The shuttle services stopped at 6pm, way before the Paddock Club closing and last activity on the track. F1 Experiences rep Nicole was able to arrange for a special shuttle after 6pm through her connections with the track security. On Sunday morning, only one shuttle was running, which created a long waiting line.

Paddock Club/Hospitality
o Upon arrival at the Paddock club on Friday, due to the bus arriving late, we could not book a Track Tour as the first session was fully booked and we couldn’t get to the evening session as it was scheduled after the bus return to the hotel. The same happened on Saturday. Fortunately, Nicole came through again and was able to get me and my family passes to the first session. However, many fellow F1 Experiences clients were not so lucky and completely missed this fun experience.

o When we got to the hospitality suite on Friday, we were seated all the way in the back with a very limited view, with my back against the fire extinguisher. After complaining to the F1 Experiences team, we were put in a more central location with a better view and access to the balcony.

o Other than these two issues, everything else was great at the club: service, food, F1 Experiences team, paddock access, etc.

Gift
o The gift selection was the worst ever. There was nothing to pick from except for a few pictures and hats, and a couple of pens.

o The link to the gifts did not work for me. I contacted the Memento Group with this issue. They did respond promptly. However, they could not fix the issue and sent me a separate link to the catalog and asked to respond to email with my selections so they could place an order. They were able to order only one item, as other items were gone by the time they were ready to order them for me. Fortunately, Kirsty, their Customer Service Executive, offered to wait until they restock the inventory. I ordered the last gift a couple of days ago as it just became available. It literally took me a month to complete the order for all three items.

I understand that it requires a huge coordination. However, the price tag is not small, so expectations are set accordingly, especially when I have had great experiences many times before.

Thoroughly enjoyed my F1 Experience at the British Grand Prix! Everything about the experience - from working with Kai to purchase the package I wanted - to hotel check-in, transportation to and from the track, the hospitality, every one of the team members we encountered - was top notch. I will definitely book another experience package through them for the next race!

Everything was perfect in my home Grand Prix :)

We had a wonderful weekend at Silverstone. Very well organised by F1 Experience. Everything just worked.

That was definitely the best event I've ever experienced. Both I and the kids loved every minute. We experienced the track up close, went on a track tour, pit lane walk, grid walk and Paddock Tour. The parking was easy, the surroundings were great. House 44 was very well appointed and the staff couldn't have been friendlier. We also met more celebrities than you could have imagined. The highlights being Lewis Hamilton, Damson Edris and Tom Holland.

In terms of admin, F1 Experiences made the booking and ticket administration so easy and slick. They were incredibly helpful and I'd like to thank Harley for being absolutely excellent. We'll be booking again next year, as the experience was worth every penny 🙌🏻🙌🏻

Where do I begin. From start to finish - our experience at the Austrian Grand Prix was perfection. Kia Murray, was above and beyond from when we first inquired about paddock tickets to making sure we had everything needed leading up to the race. He is hands down one of the best customer representatives we have ever worked with.

This was our first Grand Prix and it exceeded all expectations. From parking, to food, to service to accessibility there was never a moment we did not have what we needed for all 3 days of the race. We could not have asked for anything better and is a race we will cherish for a lifetime.

It exceeded our expectations from start to finish. Would absolutely recommend it and we hope to do it again.

I’ve already bought a couple of tickets with F1 experiences and every time I had doubts or any problems I reached them not only by email but also by phone, they’ve always been super kind, replied super quick and solved all of my problems and doubts within a couple of minutes. It always a pleasure to buy tickets with them.
Thank you so much to all the team!

Our experience at the Canadian Grand Prix was awesome!! We got to walk the pit lane, drive around the track, and see several drivers before the race weekend even started! The hotel and transportation shuttle made the weekend so easy. We look forward to doing it again!

Ease in moving from hotel direct to a five-minute walk at drop-off at the course to our seats. Everything ran to schedule and the F1 Experience team at the Champions Club Rouge were fantastic.

Harrison,

We had the most amazing weekend—made even more memorable by the unexpected chance to meet two of the drivers!

The seat location and ticket extras truly made the experience exceptional. I found myself speaking with long-time attendees who had no idea such fantastic packages were available!

Thank you for going the extra mile in helping to organise everything and for your patience in answering all my questions. Your personal advice and outstanding customer support made this weekend absolutely perfect.

When I’m ready to book tickets for another F1 race and explore a new track, you’ll be my first call. I’ll definitely be relying on your expertise again!

Thanks again,

Barcelona F1. Brilliant experience. Paddock club 3 days. The events team so well organised and we had taken our daughter who uses a wheelchair and needed accessible toilets which had been organised before we got there. Not all circuits are fully wheelchair adaptable but the circuit de Catalunya was perfect for us. We were prioritised for the pit lane visit and getting to the podium and were taken on a tour of the track in a private limousine. Nothing was too much for the events team. The food was excellent and the whole experience was memorable.

Our family had an AMAZING time at the Barcelona Grand Prix! We chose the "Paddock Club Promoter Suite" with the help of K. Murray who was nothing short of incredible. She answered our many questions and put us at ease in knowing every aspect of the package.

The venue was amazing and beautiful. The food and drinks were amazing. Everyone was incredibly nice, accommodating and made us feel entirely welcome.

We will absolutely do this again and highly recommend it. A+

Scott Stoolmaker and family.

Tolles Erlebnis. Wir haben sehr kurzfristig gebucht und dennoch mit ausreichend Informationen alles erlebt.
Ich hatte ein tolles Wochenende mit meinen Kindern.

Everything went perfectly from start to finish. I want to sincerely thank you and your team for the excellent organization it was smooth, stress-free, and everything ran like clockwork. I had an amazing experience; it was actually my first Grand Prix on site, and it was truly unforgettable!

Without doubt one of the very best experiences that my son and I have ever had.
Don't get me wrong, it's expensive, but if you like F1 the legends package is worth it. My son got to meet almost all the drivers and got countless autographs and a real up-close look behind the scenes of F1 and the glamour and excitement that comes with it. The opportunity to see the pits working up-close was amazing. My son even got a showering of champagne from the podium we were that close. The stuff F1 dreams are made of.

Thanks very much to Mr.Daniel Higgins. VP of Guest Experiences for resolution of my experience F1 !
Paulo santos