What started as a confident repeat purchase turned into a frustrating ordeal of delays and outright misrepresentations from a dealer I had previously trusted. I had reservations about... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Bought three watches new total of d13.500 kept all of them. Bought one returned it told me I was flagged and Jenya said any watch I purchased had to be paid in advance no returns allowed/ Terrible cus... Vis mer
Just snagged my second Grand Seiko from ET within a few weeks. They have killer deals on Grand Seiko, much better than most online retailers. Jenya always delivers top-notch service, and I plan to con... Vis mer
Came across ET while watching my favorite youtuber RandomBob. He talks highly about this store and they also had great Google reviews so decided to go for it. Everything from selecting the watch to re... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Exquisite Timepieces is an authorized dealer for the world's finest timepieces. We have no pricing on our site due to the fact that we are an authorized dealer. https://www.exquisitetimepieces.com
Kontaktopplysninger
Gulf Shore Boulevard North 4380, 34103, Naples, USA
- www.exquisitetimepieces.com
Think Twice Before Trusting This Dealer
What started as a confident repeat purchase turned into a frustrating ordeal of delays and outright misrepresentations from a dealer I had previously trusted.
I had reservations about the dial size for my 7.5 inch wrist, and the salesman replied that if the watch did not fit or feel right, he would cover return shipping. I appreciated that and moved forward on that basis.
The problems began before the watch even arrived. It was "lost" in Miami for over a week. I tried to cancel the purchase, but was convinced to allow them to send a replacement.
When the replacement arrived, my original concern proved valid; the watch was clearly too small.
The dealer tried to back out of the return postage commitment, though they eventually agreed to honor it after significant effort on my part.
There were also troubling inconsistencies along the way. For example, the watch was clearly older stock, and when I asked about it, I was told that Omega had shipped new watches without boxes, and that an old box and old tags had been used as substitutes. I contacted Omega directly, and they denied this entirely.
Shortly after I raised these concerns, I was blocked from the dealer's website without explanation.
As a returning customer, I came in with goodwill and reasonable expectations of honesty. What I received instead were delays, contradictions, and a refusal to honor commitments without being pushed.
I would caution anyone considering a significant purchase from Exquisite Timepieces to look elsewhere, or at least get everything in writing and proceed carefully.
Bad service, stay away
Bad service, late replies from different people. Scattered answers. Rebates are a trick. Do not bother. Find a better shop and thank me later. Would never ever buy there.
I have purchased over 29 watches from Niresh
I have purchased over 29 watches from Niresh in the past year, in fact I’ve just recieved my Longines GMT. I have dealt primarily with Niresh and have found him to to be a completely helpful and knowledgeable representative.
Turned it around and made it right
I am updating my review based on very good follow-up from Exquisite Timepieces.
After initially telling me they were out of stock on a watch I ordered and paid for, they offered me two worthwhile options to make it right - a custom order and also another version of the watch with a different bracelet. I chose one of those two options and ended up getting the hard to find watch I wanted at a reasonable price.
The only reason I am providing a 4-star review rather than 5-star is that I still believe that ET should let you know when a product you are ordering is not actually in stock and/or not process your payment until it is.
Has this website been hacked or…
Has this website been hacked or something? Nobody answers their emails or gets back to me.
I am waiting for a reply.
First Class Operation
Highly recommended for serious wristwatch enthusiasts. Sales Associate Martin Mihi is top notch. Very pleased and have had multiple transactions over the years. Fair pricing and exemplary customer service catering to Watch Idiot Savants who are sometimes not so easy to please.
I bought a Ball Marvelight watch from…
I bought a Ball Marvelight watch from this site. They sent two watches by mistake. I went to great lengths to return the extra watch. They promise a gift for being so honest. The gift was a cheap travel case made out of cardboard and covered with vinyl. That was in exchange for returning a $1750 watch that they had no idea they had sent.
CUSTOMER SERVICE? WHATS THAT?
Where do I start? Bought a second watch from this bunch and it showed up in a used watch box and a very low grade bracelet and case. Watch was supposed to be a 904L stainless steel case and bracelet. I'm not sure what it was made of but a magnet would stick to the case and bracelet? I'm not sure but I didn't think the higher grades of stainless are magnetic? Anyway that's what we received from them. Nothing has ever been done to remedy the problem. I keep getting "ear candy" about they are going to "make things right". I'm not sure what they mean by that, but I haven't seen or heard anything from them yet. Buy locally where you can see the item or you too may end up with an inexpensive watch case and bracelet like we did. Had to trade their watch in for another watch that we found locally. They are quick to accept your money, but when you call with problems everyone is in a meeting, at lunch, or it's their day off? Once the deal is done you are on your own! buyer beware!!!
WOW. the BEST customer service bar none
WOW. I recently picked up a piece from Exquisite Timepieces. I've bought a lot of watches – they have by far had the BEST customer service bar none. They've sent me pictures, messages, and kept me updated every step of the process. They even gave me a discount code when they heard I was interested in the watch. All this for a sub-1K used watch I have to imagine they aren't making much on. Don't hesitate to buy from them. If you need another watch, give them a look, and don't be afraid to use their chat feature, you get connected to a real person in an instant. Patricia was a rock star and so helpful.
great customer service
Called Evan on a Thursday at 11am with a tall ask of James Cameron Sea Dweller…I was in luck that ET just received one in. I had the watch on my doorstep by 8am the following morning 1,500 miles away.
Incredible customer service and quality in watches.
Outstanding Service and Quality
Our experience with Exquisite Timepieces was remarkable from start to finish. We ordered the Glashütte 1-39-11-09-81-70, and it arrived much sooner than expected. The packaging was immaculate, providing a luxurious unboxing experience that matched the exquisite quality of the watch itself. The craftsmanship of the Glashütte is extraordinary, and we are beyond pleased with our purchase. Exquisite Timepieces truly stands out for their exceptional service and attention to detail. We will definitely be returning for future purchases.
An Unforgettable Buying Experience
Our experience with Exquisite Timepieces was unforgettable from start to finish. We ordered the Grand Seiko Flow of Seasons Boshū SBGW287, and it arrived much sooner than expected. The packaging was immaculate, providing a luxurious unboxing experience that matched the exquisite quality of the watch itself. The craftsmanship of the Grand Seiko is remarkable, and we are beyond pleased with our purchase. Exquisite Timepieces truly stands out for their exceptional service and attention to detail. We will definitely be returning for future purchases.
My experience with Exquisite Timepieces…
My experience with Exquisite Timepieces was fantastic. I bought a limited edition Omega Seamaster, and the entire process was smooth and hassle-free. Tyler was incredibly helpful and kept me informed throughout, even sending me updates with photos. The watch arrived faster than expected and was in perfect condition. Their exceptional service and attention to detail have earned my trust. I highly recommend Exquisite Timepieces for anyone looking to purchase a high-quality timepiece.
Thanks
Thanks, Jon and Camryn, for the great watch! Fantastic service and attention to detail, even for a more affordable option. Looking forward to shopping with you again!
No trust at all
Most of their listings that are shown in stock are actually backordered.
Visiting Exquisite Timepieces was great!
Visiting Exquisite Timepieces Inc in Naples was a delight. Their collection of watches is superb, and the staff’s expertise made my purchase easy and enjoyable. Excellent service and quality!
Definitely buying again from Exquisite Timepieces
What really impressed me was their secure and careful packaging. They also sent my shipment's photos right before the dispatch which is a great step given these are high-end watches
Smooth purchase without any hiccups
Came across ET while watching my favorite youtuber RandomBob. He talks highly about this store and they also had great Google reviews so decided to go for it. Everything from selecting the watch to receiving it in my hands was a super smooth process. Highly recommend!
Seiko 5 Sports
I am still stunned by their customer service. My order was actually handled by the CEO(Time) himself and it shows their dedication to customer as a business. 5 stars by me.
Very informative and professional staff
Their staff is highly informative and makes you feel like at home. The best part is they keep a consultative approach rather than strictly selling you stuff, which is a rare quality to find!
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