EWI Store Anmeldelser 

The goods were delivered quickly, but one item from the order was missing. Despite several attempts to resolve the issue, nothing happened I received a reply to my initial emails, but later there was no response at all.
I sent photos and a description the tape was missing—a minor issue, but the lack of communication was the problem.

We recently used EWI Pro's silicone render on a refurbishment project and have been genuinely impressed. Solid product, easy to work with, and one we'd happily specify again.

ordered silicone paint , to re paint their render system as it has faded .Paint was delivered and placed in our hallway by the delivery company , 1 of the 15 litre tubs ( inside box's ) was placed on its side , lid came off and paint all over my carpet . EWI apologised and said it had not been packaged correctly , lid should have been taped down , box had no 'this way up sign' on it . they replaced the paint , but refuse to replace my carpet . I have been a business customer with them for 10 years. Now they choose to lose my business over a bit of carpet that would have cost them around £200. shocking way to run a business !!

As I’m only doing a small render job I only need a few beads which I ordered easily on the website at 9-00am Tuesday the delivery was by courier at no extra price and I was surprised when it arrived at 11-25am Wednesday this was really quick the beads were well packaged and I cannot fault EWI store and would highly recommend anybody to use them.
Thanks guys

I don't do many reviews but I do feel these guys are worth a bit of praise. Although I am just a DIY'er and occasional customer - I have used EWI store a few times now and they've always been really helpful. The product range is good, the dispatch is fast and they're one of the few suppliers not ripping you off with ridiculous shipping charges. They're obviously putting a fair bit of thought and effort into real customer service and that's a refreshing change in today's climate. I will definitely buy from them again and highly recommend to others.

I ordered a render sample booklet and my phone number was printed on the package for anyone to see. Totally reckless with my data. I wouldn't shop from here again.

Excellent service. Very happy, I only needed a couple of pieces of trim, lots of other places selling it in a pack of 10 only. I purchased two different render trims for delivery, arrived in a couple of days. Great price, great comms, free delivery, recommended.

Great shop and great service, the best prices, highly recommend.

I’ve been using Ewi Store in Chessington for a long time and the service is always excellent. Recently, during a Summer House project for a client, Agnieszka and Michał provided outstanding technical advice, especially with render boards.
Very professional, great product knowledge, helpful with all technical questions, fast deliveries and smooth, hassle-free service. They genuinely enjoy helping with projects. Highly recommended!

First time i have used this company, i did a web search for the product i wanted and there price was very competitive. I placed the order and everything happening quickly but not smoothly , however , i emailed Mariusz(my dedicated account manager ) and he jumped into action. It sounds like a third party issue but there were no excuses . He took ownership and dealt with it swiftly and more than amicably. The mark of a genuinely reputable company is how it deals with the issues that will arise from the day to day running of a business , these guys are 5 star !

Great products at really competitive prices. Ordering was simple. And the customer service exceptional. Delivery was prompt. And follow up calls from customer services was atttentive and reassuring. My go to suppplier for the next project. Many thanks.

I ordered some paint wipes all was good. On delivery day could answer the door in time. A card was left for me to arrange another delivery day.
The courier was terrible.
I spoke to Amber at EWI she was brilliant, polite understanding and helpful. She gave up with the courier in the end and sent out a replacement which arrived next day.
Brilliant company/customer services. Other companies could very seldom very rarely are this good 👍

I was working close to an EWI store so ordered some silicone paint to be picked up so I could save on delivery charges. When I got home later that day I did a test patch and wasn’t too happy to find that I’d been given the wrong shade. I contacted customer services who couldn’t have been more helpful and arranged to deliver the correct paint and pick up the wrong shade of paint the next morning!! Very impresssed!!

I ordered a large tub of silicone paint, received a small one, thankfully that got sorted out but the paint hasn’t even lasted 6 months on new render that was supposed to be specialist! I’ve ended up with patches all over my wall of flaking paint, I’ve had to paint the wall again! Not impressed!

I used the render tool on their website to pick my colours. I picked a light and a dark colour but when they arrived they were basically the same colour. They have refused to send out or replace one of the items saying that the render chart isn't the best for picking the colours and you are better going to the store. As I stay hundreds of miles away this isn't practical. Absolute joke, stay away.
In reply to your reply. The colours can vary on a monitor 😳 the colours I ordered were a golden brown and a light beige, when the colours arrived they were exactly the same and an off white colour. My plasterer has also sent you a card with the colour I want but you have said you can do nothing. Chancers.

Product turned up on time, well packaged, and was excellent.

I Just had a course with Paul Harris and he’s amazing he help me to understand all trust mark required I really recommend this course

After trying Shope EWI to save £100 I got completely messed about and wasted a week of valuable time. Placed an order on the weekend with these guys and got my delivery to Cornwall on the following Tuesday. I will only use EWI Store from now on :)

Really good service ordered what items I needed with ease, all my products were spot on and all ok.

Due to a change in insulation thicknes, my pins were sadly not long enough, I used their WhatsApp messaging service and it was quick and easy to use.

I managed to return my parcel, sadly I didnt get a reply off them saying they had received my items. Again I used the messsaging service and asked and they said they have recieved it and then gave me a credit note.

I can also confirm I have recieved my money.

I would recommend using these and will again if needs be. It would have been nice to have a message receiving the items than me sourcing it but regardless overall very happy.

4.5 out of 5 if I could!

Bought materials online, been waiting for nearly a month but still haven’t received my order, phone customer service, i been asked for an invoice which doesn’t even exist as they only sent me an email acknowledging my order with order number, then everything I phone they tell me all the BS