Had Aaron Fire fitted 4 years ago, and no problems. Had to change my router and could not get fire to work. Contacted Evonic Fires help desk, and they were great in explaining what I had to do. Esme g... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Delighted with the service received from engineer Dobrin who visited to repair and service our lovely Halo 500 fire. He was patient in explaining the issue , how it had been resolved and signposting h... Vis mer
Selskapet har svart
The fire itself looks great. Unfortunately, the app is utterly useless (just look on Google Play store). It doesnt connect and even if it does, the connection drops out and despite trying to rea... Vis mer
Selskapet har svart
Had a fire fitted to our new media wall and had some issues. They have all been resolved and we would like to thank Chris for his help and patience.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Established in 2005 in Stratford-upon-Avon, the heart of Shakespeare country, Evonic Fires is a multi-award-winning manufacturer of premium electric fireplaces. We take pride in designing and producing a range of British-engineered electric appliances and are recognised as one of the most technologically advanced manufacturers in the industry today. Alongside our market-leading electric fires, we offer an extensive selection of surround solutions, from fully designed media walls to classic fireplace mantels. Our diverse fireplace collection provides heating solutions for every interior, with a wide choice of styles, sizes, and flame effects. Operating from a 30,000 sq ft facility, Evonic Fires designs and produces some of the world’s most advanced electric fires, offering an extensive product range to suit all spaces and lifestyles. By sourcing components from leading suppliers and assembling every product at our UK factory, Evonic is committed to delivering excellence in every unit we dispatch. Choosing Evonic Fires means supporting British jobs, reducing your carbon footprint through shorter supply chains, and investing in a high-quality product built to stand the test of time.
Kontaktopplysninger
1 Evonic House, CV37 8HW, Stratford-upon-Avon, Storbritannia
- 01789 263 868
- sales@evonicfires.co.uk
- www.evonicfires.co.uk
3,8
Bra
22 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 85 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I wish I could award zero stars
I wish I could award zero stars. I bought an evonic fire 2 years ago and it was rarely used however, I turned it on as the night got colder and it was dead. I called the fireplace shop in Poundbury where I bought it and they were no help. I took the fire to a local electrical firm who advised the circuit panel had melted. Therefore the fire was faulty when it was sold to me. The electrical company tried several times to get a replacement from Evonic who refused to cooperate, even though there is a 5 year warranty for parts. They want to fix it themselves and charge me £180 for the privilege.
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra evonicfires
Hi J,
We are extremely disappointed to hear of the issues you have experienced, this is obviously not the standard of service and quality that we usually pride ourselves on. Please accept our sincerest apologies. Should you experience any further issues, please do not hesitate to get in touch with us directly.
Kind Regards,
The Evonic Fires Team
Kind Regards,
The Evonic Fires Team
No engineer as I live ‘too far away’
Brand new very expensive fire, went wrong within days. Customer service tells me I have to wait 4 weeks, that’s 4 weeks in the winter cold, before an engineer can visit because I live ‘too far away’.? Beware if you buy a fire, if it’s cold and you don’t live near them then you get punished.
18. februar 2025
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.