Evans Halshaw - Ford Bury Anmeldelser 

Receptionist was lovely and was expecting me. Said she would ring when car was ready and she did. All went smoothly.
the only slight issue was the video of the service engineer looking at car came with a printout of what was ok and what needed attention and brake fluid came up as requiring urgent attention and it said to press for authorisation… I rang to query this as I am a mobility customer, so it wasn’t clear. Otherwise all good. Please use English version of date not American!

5 stars for the work carried out on the car and five stars for Jamie who kept me up to date with progress throughout.

Standards of the highest order, professionalism, and a friendly approach, which is always impressive to this customer.

I visited Evans Halshaw Bury on Saturday 6 June after initially considering a similar vehicle at your Horsforth branch. I was interested in purchasing a Nissan Qashqai and was shown a vehicle by a member of your sales team. I completed an unaccompanied test drive and, based on that experience, proceeded with the purchase, including part exchange of my previous car and an extended warranty. I paid for the vehicle in full and left the dealership.
Within 10 minutes of driving on the motorway, at approximately 55 mph, the engine began making a severe thudding noise. Concerned for my safety, I exited immediately and returned to the dealership. I showed the salesperson a video of the issue; however, I was advised that the car was safe to drive and to return on Monday, as no mechanics were available over the weekend. I was told to keep the speed below 55 mph.
I attempted to leave again but quickly felt it was unsafe to continue driving the vehicle, so I returned to the dealership a second time. I explained that I did not feel safe and asked for an alternative solution. Instead of being offered a courtesy car, I was persuaded to take back my part-exchanged vehicle, re-tax it, and arrange temporary insurance at my own expense.
On Monday, I was informed that the vehicle required a clutch replacement, which would take over a week due to parts needing to be ordered. During this time, I was incurring daily costs for temporary insurance. Although I was told these costs would be reimbursed, this did not address the inconvenience or loss of confidence in the vehicle. As a result, I returned to the dealership on Tuesday 9 June and requested a full refund, as I no longer trusted the car.
Following this, the level of customer service declined significantly. I felt dismissed by the salesperson, who would not engage with me appropriately. I provided my bank details and was advised that the refund would be processed within 3–5 working days. However, after 7 full working days and multiple emails (sent on 12, 13, and 18 June) requesting updates, I received no response and no refund.
I ultimately had to return to the dealership in person on 18 June to escalate the matter. Only then was I assured the refund would be processed that evening. It is concerning that this action was necessary, as it suggests the matter would not have been resolved otherwise.
Until the refund was received, I remained a customer and should have been treated accordingly. Instead, I felt that once I exercised my consumer rights, I was treated poorly and without respect. While the service was satisfactory during the sales process, it deteriorated significantly once payment had been made.
Overall, the handling of a serious mechanical issue, the lack of appropriate support, and the delays in issuing a refund represent a disappointing level of service. I would strongly advise others to consider alternative dealerships.
Additionally, due to the delay in receiving my refund, I missed the opportunity to purchase a similar vehicle from your Leeds branch.
Customer service is easy when things are going well. The real sign of good service and a genuine person is to still offer a great service when you’re not getting anything out of it.

Good service and efficiency

The company make it easy to book your car in friendly staff. Good communication would recommend to others.

I bought my car from this dealership at the end of August. Over autumn/ winter I don't use air con, so when I tried it in spring and found it wasn’t working, I paid for a regas only to be told there was a 'significant' leak in the condenser.
Because my warranty was only three months, I genuinely didn’t know when the issue occurred.
I left a review explaining my disappointment and said I wouldn’t buy a used car from them again. They replied publicly asking for my contact details, which I provided straight away. I even made it clear that I wasn’t expecting a free repair — only a competitive quote given the circumstances, as it’s a costly fix. Despite this, I’ve heard nothing back. I’ve contacted customer services four separate times to let them know and still haven’t received a single follow‑up. The lack of communication has been extremely frustrating and doesn’t reflect well on their after‑sales care. A simple call or email would have gone a long way.Based on this experience, I can’t recommend them.

Just recently purchased a car, dealt with Kallum who was very friendly and informative throughout the process.
We felt that the process of collecting the vehicle could have been quicker, particularly the delay in confirming that the payment had gone through. We had transferred the payment the day before and also phoned to confirm this, but as Kallum was not in, the message was unfortunately not passed on.

Recently bought my first car from Evan halshaw in bury and from start to finish my experience was excellent. Rob the sales guy helped us every step of the way, kept me updated at all times and even stayed late when I picked the car up to help me. Car was ready quickly and in brilliant condition. Would definitely recommend these when looking for a car.

Evans Halshaw dealt with the Ford recall on my Puma quickly and effectively. They even washed and vacuumed before handing back in just half a day. The staff, as usual were friendly, helpful and efficient

I had the car back for 3pm as requested

I dropped the vehicle off and out of the three ladies nobody had my paperwork, so it had to be printed off which delayed me leaving.
I later received the video of the checks completed on my vehicle but couldn't hear a word due to the background noise. If I cant hear what issues have been found its highly unlikely I'm going to pay £1500 for work to be carried out that I cant see or hear needs to be done.
I received a call about some fluid being added to the van, due to a potential leak. I asked them to top it up and then was told my vehicle should be ready for 15:00. I arrived to collect it at 15:15, and it hadn't yet been in the workshop for the top up. I was asked to take a seat and then not spoken to until 16:15, where i was told there was an issue with the payment machine. I was sent a link to make the payment and eventually left at 16:30!

No pressure environment , friendly helpful salespeople and plenty of patience .

Very well looked after with care and consideration

When buying a second hand car and spending upwards of 30k I expect a certain level of service openness and most of all honesty. Adil dealt with my initial enquiry about a Ford ranger raptor they had for sale at the Bury branch. We exchanged a few emails and he was helpful and came back to me with his best price fo the vehicle at around 11:30am on the 10/03/26 he said that was the best price and that there was another party interested so if a deal was to be completed the ball was in my court.
I replied 30 minutes later and said yes I was happy with the price and we sorted a price of £99 to delivery it. I then emailed a few minutes later and explained I was heading into the labour ward as my wife was giving birth, I asked if it was ok to send a deposit later that day or the next morning and to pay the full balance on the Friday when my own car was collected by the buyer. I also asked how much deposit he would require.
I received no reply from 12:30 Tuesday to 10am wed morning when Adil emailed me and told me the vehicle was reserved by another customer overnight.
I explained how we in my opinion had a deal and he just told me as I hadn’t paid a deposit the management wouldn’t hold the vehicle. I did express my disappointment that I had told him I would pay one and asked how much and received zero response back.
All I have had in response is that he will let me know if the other buyer pulls out,,, cheers,,,,, We had a deal on price a deal on delivery and I asked how and when the deposit was required and he has simply sold the vehicle to somebody else who I presume was buying the vehicle on finance and paying the full asking price.
If a deal is agreed by a reputable trustworthy company you would expect it to be honoured. I got the feeling me saying I was in the labour ward and could send the deposit at his convenience was all the excuse needed to get a couple of extra quid for the vehicle. Pretty crappy customer service that and doesn’t inspire confidence in the dealership so I wouldn’t recommend.
And before the usual response appears saying this isn’t how it happened I am happy to prove the email chain showing our agreement

Avoid

All the staff are very friendly, helpful.
And you are informed as to the progress of your car from start to finish.
Very with the service I received.

Car was booked in for 09.00 didn’t get the car back till 16.00.
Plus no phone call to explain why it took so long

Neil and team always helpful keep up great work guys and girls.we will miss you after april