Evans Halshaw - Ford Blackburn Anmeldelser 

I had a very disappointing experience with Evans Halshaw Blackburn. I travelled from Edinburgh after being assured the car (a Mini Countryman) was in good condition. The listing had no photos, so I asked for detailed images but was sent a video that didn’t clearly show the interior or the condition of the car. I sent a list of questions, making it clear to the person I spoke to that my trip depended on the answers. I was told the car was fine, with no mention of broken mirrors, dents, or flaking paint. After I spoke to the salesperson on the phone and was reassured everything was fine, I went ahead and changed my insurance policy and breakdown cover to include the car, as I was planning to drive it the next day. I paid admin fee to update my breakdown policy. Also had to arrange childcare and spent around £100 on train tickets.
Then, after all these arrangements were in place, the salesperson called me to say the car had a broken bumper and they had ordered a new one. He said he had not noticed this and that his manager told him so. He only sent me photos of the damage the morning of my travel—far too late to cancel or change plans. I trusted that the bumper issue was simply overlooked.

However when I arrived, the car was in terrible condition—nothing like what I had been told. It had broken mirrors, dents, flaking paint, and overall looked neglected. I was shocked and extremely disappointed.

I had to test drive the car, but did so very reluctantly as it was filthy, full of dirt and stains. I felt uncomfortable even sitting in it, let alone driving it. Plus the clutch was stiff. Of course I refused to buy the car.

The manager gave me a lift back to the train station, which I appreciated.I would not recommend this dealership if you’re travelling from afar. You may end up facing the same stress, financial loss, and wasted time that I did. Always double-check everything - although I thought I did as well-, ask for clear photos, and speak with more than one salesperson to avoid a situation like mine.
update 25.06
Although the manager of the store told me that he would try to reimburse me, as I had paid all this money to travel for nothing because of their mistake, he never messaged me again to let me know if I would be reimbursed, despite the fact that I asked via email. Apparently, he only told me this to make me feel better on the day of the visit, after I had travelled based on the wrong information they gave me—information that ended up costing me both time and money.

Not a very pleasant buying experience

As a customer I felt very on my own with the purchase of a secondhand Volvo car and not really looked after by Evans Halshaw.

Pros:
Salesman was very pleasant and responded to all my concerns promptly.

Points for buyers to be aware of:
- Check the car thoroughly even though it is from a large dealership with its 123 point check and certified used car promise. The rear parcel shelf was missing and would not have been replaced if I had not noticed it. When selling my old car, even I had to certify all fittings and fixtures were in place.
- Check the car again on delivery. There were a few chips to body work and trim which were touched up. So far so good, but on getting home, one of the chips had been missed. EH paid for a touch up kit which I had to buy and touch up myself.
- Check it has had a recent service. Despite the 123 point check, the car was overdue the service and would not have had one had I not questioned it. The oil was changed, but I’m doubtful if anything else was done.
- I was suddenly asked to pay £99.00 pounds for the privilege of buying a car from EH. Something to do with an admin fee. Not acceptable.
- The trade in offered to my old car was only £150. I got nearly 10 times that on an online car sales service.
- The warranty offered is pretty poor. 3 months with a maximum of £500 for repair. This would seem worse than my statutory consumer rights.
- I had to sit through several presentations trying to sell me warranty, bodywork and fabric insurance, which all emphasised the terrible things and expense that could happen if II did not take out these insurances. Not pleasant.
- Check the car tax band. On delivery, I was taken to the post office to tax the car, which I was told would be about £180. It ended up being £590. At this late stage, it is very difficult to back out.
- It may sound obvious, but think very carefully about buying a car from a dealer who deals in a different manufacturer (Ford). They don’t know the cars so well from a different company. Also, buying local has huge advantages. After months of searching, I found the car I wanted from EH, an hour away. This distance from my home led to stress, undue commitment to the sale, and the difficulty of putting things right if they were to go wrong.

Excellent service.

Customer pack at £99 added and no option verbally given to not have it added. Told it was neccessary on all purchases! Con

Overcharged and difficult getting money back!

Also beware if they organise your vehicle tax- they will input your personal details in a third party website!

I did not visit and do not know how you got my details

Good no problems staff very good and knowledgeable

Buying car no problems. After sales diabolical. Reported brake issues ( discs warped), refused to believe me. Offered to carry out AA inspection, if EH Blackburn were wrong they paid. Refused. Told to take car to nearest EH garage. Glasgow branch inspected car and agreed with me. Contacted EH to inform them of the findings. It took both branches a couple of weeks to agree cost. On the 3rd of March EH Glasow carried out the repair successfully. As off the 10 March have heard nothing from EH Blackburn , even to ask how did we get on. Unacceptable. Took the shine out of buying the car. Glasgow branch thanks 10/10.

We bought a used car from Evans Halshaw Blackburn. The whole experience was pleasant. Our salesman worked very hard to get us the deal and product we were looking for.
I'd definitely recommend.

Excellent service

Excellent service by the team at Blackburn polite and courteous, received a first rate service and MOT will definitely e using I the future

I was dealt with by a very friendly and informative salesperson in Ellie with the help of Matt. A first class experience and will definitely recommend them.

My vehicle engine had broke on me causing distress and interuption with my buisness. Mr asad and Mr izaaz from Blackburn Evanhalshaw made the process very easy for myself. With the finance agreement selecting the vehicle and getting me back on the road. I would recommend these guys to anyone looking to change thier vehicle.

I don't usually do reviews unless someone has exceeded my already high expectation of customer service. Asad is the only person you need to speak too in this dealership to get what you want, a dream car. I drove 2 hours to see him, brilliant knowledge, wasn't pushy, very chill, we worked on getting the monthly costs to somewhere I'm happy with and we did this. He kept me updated even after working hours which is above and beyond, we even had a problem signing the northridge finance agreement which had nothing to do with evans halshaw and everything to do with northridges useless system but asad had an idea, sent it to my local which I wet signed, fired it back and within 1 day I was collecting my car, brilliant hand over, explained every step and last of all he advised my partner and I too visit a local halal eat in called 16th street. Let me tell you right now, these smash burgers are literally the best tastiest, crispiest well prepared burgers I've had, fries were beautiful as I opted for one with cheesy sauce and diced crispy chicken. Low prices, big potions, clean and slick service through and through. I thank you eternally Asad if you get to see this and for those customers reading, just go see him, simple.

Evans Halshaw is a great company to deal with. Great staff,fantastic service and I love my new car.

Asad made the buying process very easy, he was flexible and answered all my questions. It went smoothly from start to finish and I am now enjoying my new car, thanks for your help, Lewis

Absolutely spot on. Thank you.

I was told the car would be delivered within three days but one week later I do not even have a delivery date.

The car we found was perfect for us and the salesman Reyno was fantastic.

Purchased my 3rd car from here through Adam, every time I have had a car it’s been smooth and quick to get, he goes above and beyond to get the best affordable deal within my price range, and find my ideal car. I wouldn’t go elsewhere to get a car, big thank you again Adam!