Contacted their support for a PHP error because a PHP extension is missing on my website today when everything was working until yesterday. I'm a full-time sysadmin and understand fully the tech... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Je suis arrivé chez Eurodns en panique ; je venais de quitter un fournisseur qui ne me donnait plus satisfaction. Très rapidement, les interlocuteurs différents ont planifié les soucis et j'ai pleinem... Vis mer
Selskapet har svart
Meermaals pogingen gedaan om onze account info te updaten, het telefoonnummer was immers verouderd. Dit lukte niet maar in een of andere actie was dat nummer van belang om je identiteit te bevestigen... Vis mer
Selskapet har svart
j'ai contacté le service support à 16h54 car mon domaine était bloqué . la personne m'a enjoint à me débrouiller tout seul car cela prendrait +/- 15min de me guider dans les mises à jour et a justi... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Born in Europe in 2002 and headquartered in Luxembourg, EuroDNS has been assisting individuals in managing their domains and websites since before Myspace went live. Our longevity stems from a simple equation: our clients receive more when we give more. That's why we go the extra mile to ensure they get exactly what they need. We believe that technology is only as good as the people who support it, which is why we are committed to creating a trusting, supportive, and respectful work environment.
Kontaktopplysninger
24 Rue Léon Laval, 3372, Leudelange, Luxemburg
- +352 26 37 25 20 0
- support@eurodns.com
- www.eurodns.com
3,2
Middels
317 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 93 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
No understanding of business
Can not understand how an organisation can have so much power to take down a website without any contact details.
A crazy situation trying to run a day to day business and their emails look like spam!
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Hello Mark,
I believe this is an issue with NIS2 verification. This is not a EuroDNS iniative, but an EU-wide law meant to secure the entire digital space.
We send 3-4 emails with links to the verification process. We designed an easy process that can be done in multiple langauges, online and by phone. As far as our emails being spam, none of our domains have been blacklisted and we maintain best practices constnatly.
All that being said, we understand that you are busy, and oversights and mistakes can happen. Our support team is here to help guide you through the verification process, and if need be, help you reactivate your domain.
Have a good day,
EuroDNS team
Pas convaincu par l'application de NIS2…
Pas convaincu par l'application de NIS2 et la vérification lourde des e-mails et des téléphones des titulaires et contact. D'autant plus que nous avons également un bureau d'enregistrement français et un autre allemand (spécialistes de la gestion des extensions géographique) qui n'ont pas mis en place ce système.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Merci pour votre retour.
L’application de NIS2 peut effectivement varier selon les acteurs et leur calendrier de mise en conformité. De notre côté, nous avons choisi une approche visant à prévenir les abus et à assurer une conformité durable aux exigences réglementaires.
Nous travaillons continuellement à rendre ces contrôles aussi simples que possible.
Predatory 500x price-jacking post-purchase
I have been a happy customer of EuroDNS for close to 10 years - I have recommended their services to many others. However, the predatory and dishonest experience I've had today has soured this completely - and I can no longer recommend this service.
- I purchased a domain a few days ago.
- EuroDNS confirmed the order and accepted the payment.
- A few days later, they cancelled the order, and cranked the price of the domain by 500x
This is predatory and I'm very disappointed. I recommend you take your business elsewhere.
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Hi Ben,
We are sorry about this experience. However, we can certainly say we do not engage in any predatory, price-gouging tactics like these. We never have and never will. If you can please give us more information about the TLD you were looking to purchase, we can find out what the issue was.
This "Free SSL" they give is hidden…
This "Free SSL" they give is hidden behind 9 locks, took 45 mins to find it. It's misleading on purpose, so poor customers will buy expensive one, because the free one they advertise so generously (all normal hosting companies activate ssl automatically) - they are going OUT OF THEIR WAY to make it as hard as possible to activate the free ssl. As soon as hosting expires i'm moving my client's website somewhere else.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Hi Kye, we are sorry you are having trouble activating your free SSL certificate. This is not an underhanded attempt at trying to get you to buy a paid certificate, since the activation process is similar.
There are articles on how to do it in our Support page, on our blog, and of course, you can always reach out to our Support team and they will be glad to help you.
Eurodns suspended my domain without any…
Eurodns suspended my domain without any prior notice, causing serious disruption. When I requested the authorization code to transfer my domain—a completely reasonable and standard request—they refused to provide it.
Denying customers access to their own domain is unacceptable and raises major concerns about their business practices. If you value transparency and control over your domain, I recommend choosing a different registrar.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Your domain was suspended due to use in violation of our terms and applicable law, namely, carrying out activity that posed a risk to public health.
While suspended, transfer authorization codes cannot be issued.
These actions are taken in accordance with ICANN policies and legal obligations.
yo no tengo ese nivel
Mira yo el nivel que piden para mantener un dominio es muy alto yo no poseo conocimientos profesionales de informatica. En esos temas. Yo lo que necesito es un gestor de Eurodns que me lleve mis dominos porque en el puedo confiar pero si lo pido alguien de fuera me pueden estafar. Se paga un plus por llevarlos al dia y aqui paz y ahi gloria. Pero asi o no se ni lo que hecho si tengo privacidad sino etc y como yo deben haber muchos porque a todo el mundo le hace ilusion tener su dominio, fuera de lo profesional, ya y eso es mucha gente que no tiene ni idea y por miedo no.se meten. Cuanto mas accesible esteis, mejor para vostros, al ciudadano de a pie, menos miedo mas compra.
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Hola Antonio, muchas gracias por tomarte el tiempo de compartir tu punto de vista. Lo entendemos perfectamente.
Tener un dominio no debería requerir conocimientos técnicos avanzados, y somos muy conscientes de que muchas personas registran un dominio por ilusión personal o por un proyecto no profesional, no porque sean expertas en informática. En esos casos, la confianza y el acompañamiento son clave.
Nuestro objetivo es precisamente ese: ofrecer un entorno seguro y fiable, donde el cliente no tenga que preocuparse por aspectos técnicos como la privacidad, la configuración o el mantenimiento diario. Tomamos muy en serio tu comentario sobre la necesidad de un acompañamiento más cercano y accesible, porque sabemos que cuanto más sencillo y comprensible sea todo, menos miedo habrá… y más confianza para avanzar.
Gracias de nuevo por compartir tu experiencia. La tendremos muy en cuenta.
purchased new Office 365 E3 license on…
purchased new Office 365 E3 license on 17.01
since then, activation is pending
created two tickets
called once on phone
No solution/reaction yet
17. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Hi Roland, thanks for your feedback. Office 365 Licenses can be dificult to activate depending on your set up.
We saw your two tickets opened on January 21st and 26th, and gave you a thorough answer on February 4th and 6th. If you need any additional help, don't hesitate to reach out again.
Using EuroDNS for some years
Using EuroDNS for some years to manage all our company domains with different TDL, and it's very complete and easy to use with good support!
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Thank you so much for your review. We really appreciate it!
Mostly automated and therefore error…
Mostly automated and therefore error prone. Prices increasing every renewal. Not too happy with the service either. Thinking of migrating everything elsewhere.
2. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
We are sorry to hear you were disappointed Marcel. We automate some processes to be able to deliver our services to clients faster, but we also have a team of experts that you can call or email so you can get personalized, one-on-one help if you need it.
Yearly price raises are beyond our control and are influenced by many factors. We try to deliver value by giving you free essentials like SSL, DNS, and email address.
If we can help you out at any point, don't hesitate to reach out to our support team.
Mangelhafter Support
ich habe ein email-Postfach zu einer Domain registriert. Der Prozess an sich ist einfach und es hat gut funktioniert.
Leider passt der beschreibende Support-Artikel in dem steht, wie man das Postfach in Outlook einrichtet jedoch nicht. Ich erhalte Fehlermeldungen.
Und warum gibt es nur einen Punkt: Weil ich seit über 2 Wochen den Support anschreibe und keine Rückmeldung erhalte. NICHTS! Und dann kommt eine email mit dem Betreff "Wie war Ihre Erfahrung mit uns?" - Bewerten Sie uns auf Trustpilot. Na dann mach ich das doch mal.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Hallo,
vielen Dank für Ihr Feedback. Es tut uns leid, dass es in diesem Fall zu Frustration gekommen ist.
Wir möchten klarstellen, dass Ihr Anliegen inzwischen von unserem Support-Team geprüft und gelöst wurde. Das Problem bei der Einrichtung des E-Mail-Postfachs wurde behoben und sollte nun wie erwartet funktionieren. Gleichzeitig nehmen wir Ihr Feedback zur Reaktionszeit ernst und entschuldigen uns für die entstandenen Unannehmlichkeiten.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrung mitzuteilen.
Ihr EuroDNS-Team
Support that truly helps plus their DNS…
Support that truly helps plus their DNS management has a lot of features.
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Hello M Olinger. That is fantastic to hear! Yes, we try to offer a high level of customization for users like you. Check out our blog to get some tips and tricks on DNS management
service support
j'ai contacté le service support à 16h54 car mon domaine était bloqué .
la personne m'a enjoint à me débrouiller tout seul car cela prendrait +/- 15min de me guider dans les mises à jour et a justifié son comportement en me demandant qui allait payer ses heures supplémentaires.
je m'interroge fortement sur l'orientation client du service support, qui pour le coup a été inexistante pour mon cas.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Merci pour votre retour. Nous sommes désolés que votre expérience avec notre support n’ait pas été à la hauteur de vos attentes.
Nous restons à votre disposition via notre support si nécessaire.
L’équipe EuroDNS
Terrible Customer Service
Twice i've had the unfortunate experience of having to deal with Euro DNS. Support do not respond to your emails and when you speak to them via telephone, their rude, unhelpful and will even go as far to argue with you and tell you that it's all your own fault. Serious training is required for their customer service team! I will be looking to move away from this provider ASAP!
16. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
We’re sorry to hear about your experience, and thank you for taking the time to share this feedback.
We take comments about responsiveness and tone very seriously.
We appreciate the feedback and will use it to improve our service.
BOT/AI Support
No, support, no respond! All are zombies
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Hey Lyubomir,
I'm sorry to hear this and would really like to understand what happened, to help get things sorted. Please contact our support team support@eurodns.com so we can follow up. I'd like to precise we do not use AI for support, we have a human support team, always available when needed, to help you our customers in many languages. Thanks for taking the time to leave a feedback, I hope we can quickly solve your issue. Team EuroDNS.
Incompetence just got a name
1. Support is slow and barely helps, if they bother answering
2. Every year you have to jump through hoops to re-verify your contact data.
If something changes, you have to go through multiple hoops to ensure your domains are not parked.
You pay for them, you update your userdata. But then your domains are still unverified because you forgot to change something in menu 5, 7 and 9.
Then, if you want to change your stuff, you have to guess which data profile might be right because the expertly crafted web app doesn't show you.
It feels like whack-a-mole, but instead of having fun, I'm having to try to reinstate domains that have been deactivated after I wrote to support multiple times that it's not working. Mind you, they still deactivate your domains and then blame you for their shitty web app that doesn't, in fact, work.
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Hello Fred, I'm sorry to hear your experience didn't live up to your expectations. In order to give you more clarity and ease up the next steps, could you please give me your case number so we can look deeper into the situation? Team EuroDNS.
Terrible experience
Terrible experience. Slow replies, and nothing gets solved. has been 2 weeks for an auth code, they are doing everything possible to slow me down, so I had to renew a domain with them. never again
I will provide the case number only after I've been able to pull away the domain. Seeing how you work, I don't want to be stuck with you for life.
17. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Hello, sorry to hear about this. Could you please provide me your case number so we can look deeper into the situation?
Good service
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Hello Klant, thank you so much. Enjoy your day, EuroDNS.
Great experience
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Hey Miguel, thanks a lot! Enjoy holiday season.
Romuald est un technicien formidable.
Romuald est un technicien formidable.
Il a su me diriger tout au long de la procédure pour la mise à jour de mon dossier.
2. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Hello, indeed Romuald is a real asset for EuroDNS. Quick to help and always finding a solution. We'll share with him your nice words. Take care, Team EuroDNS.
efficient
always fast reply on my emails
and professional follow up
27. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra EuroDNS
Hello Louis, Thanks for the feedback, we do take pride on answering asap but always with quality service. Take care - Eurodns
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.