Elgato Anmeldelser 168

Don’t do it. Purchased an Elgato Ring Light. Decent product until the light stops working unexpectedly. To be fair to Elgato they honored their warranty and sent out a replacement light after weeks and weeks of faffing around with forms and returns boxes etc. (This part is why o gave them 2 stars not one).

New product arrived, set it up and away we go again until the light went again. It’s a lot of hassle so I slept on it for a few weeks and the original warranty expired by the time I got back in touch. Result = tough sh*t!

So in conclusion, two different products, exactly the same fault, warranty expires > your loss for investing in a defective product.

The products the company provides are often defective.

I bought a set of mini light (battery powered), and studio lights (cable powered). The whole outlay >1k$.

After a year the battery of the key light had expanded and stopped working. The service department was less than no use. They just drain your time, string you along and after weeks then refuse to replace the item (as I had to dispose of it a safety concern).

The other items have been temperamental from a hardware perspective and unstable from a support ware support perspective.

Avoid this company!

ADDENDUM-

After escalation they did send a replacement light. A bit time consuming- but does at least appear they’re making an effort with customer service

Fast and great support. They helped me fast and gave me lot of hints to solve my problem. And also great products for webinar coaches and streamer!

Ordered a plugin for my Stream deck, apart from being massively overpriced it didnt work as advertised.

Asked for a refund, got told to speak with the guy who designed it - who isnt even English and hasnt replied anyway. Money was paid to Elgato, not this seller. Refused a refund.

Now someone has edited the plugin page to exclude mention of the feature which is broken and Elgato support saying it doesnt say that anymore, so I cant have a refund....provided evidence to show it did used to say that, but now stuck.

Wont be buying anymore from them and advise other not to either!

Ordered a small item (£5 value) on the 21st October, paid £10 shipping costs, and got an order confirmation. Item was showing as in-stock when ordered, so I assumed delivery would be within a few days. Chased on 26th October, only to be told that the item was 'prepared for shipping', and would be with me soon. Chased again on the 28th (item still hadn't shipped), and asked for the order to be cancelled, as I'd got it from elsewhere. The order then miraculously shipped the next day, and almost immediately afterwards, I received a reply from Customer Support telling me that they could no longer cancel my order as it had shipped. Dishonest and misleading, which is a shame, as I've previously been happy with Elgato.

Ich mache einen Video Podcast und habe das Elgato Mic Wave:3, die Facecam und einen Mic Arm (High Rise) zugeschickt bekommen.

Die Facecam macht ihren Job, hat einen guten Weitwinkel.

Der Mic Arm MK2 ist beweglich, stabil und flexibel in alle Richtungen. Damit super praktisch, sieht professionell aus und ein NO BRAINER!

Das Mic ist der Hammer! Einfach anzubringen, Ton ist erstklassig und ganz wichtig: über die App lassen sich Tonfilter nutzen, um die Stimme noch besser wirken zu lassen.

MASSIVE Shoutout und Grüße aus Köln!

Ordered el gato neo mic webcam and light from amazon. Cam support came damaged. Sendt an email to el gato customer service and the same day i got a reply. The next day they already sendt the replacement part. Amazing customer service , fast and very reliable. Just made a loyal customer for life. Thanks and keep it the same guys

Constamment des problèmes avec les produits elgato. Matériel non reconnu, il faut constamment redémarrer l'ordinateur sans aucune raison et chaque mise a jour apporte bien plus de problème qu'elle n'en résoud

En cuanto a los productos de Elgato decir que estoy encantado. Tengo el Wave 3, stream deck +, stream deck, telemprompter, facecam pro y dos brazos. Tanto la calidad como la usabilidad de 10, no obstante, esta reseña queda empañada por la compañía que utilizan para el envío. UPS, con una puntuación de 1,1 en Trustpilot. Dicen que han intentado la entrega y es mentira. Me ha ocurrido en absolutamente todas las ocasiones, 4 para ser exactos. El día que cambien de proveedor, cambiaré la reseña a 5 estrellas

HI Eric.

Thank you for your amazing customer service. You really saved the day and helped with my presentation.

That link worked perfectly.

Thanks so much, and have a great rest of the week!

I had a problem with the Chat Link Pro cable. My first contact was with a very friendly AI... Then I received an email from customer service. I sent all my details, and my problem was solved immediately. Thanks again.

ignoring a security software defect is not a solution.

I bought the paid version of EpocCam years ago. Elgato discontinued the app without ever notifying paying customers directly, no email, no in-app notice, nothing. That alone is a clear violation of both EU and Swedish consumer law, and also Apple’s own refund policy.

When I contacted their support, I was dragged through weeks of scripted replies, contradictions, and excuses. At one point they even admitted they could refund through the App Store, then immediately backtracked and pushed PayPal instead, without ever offering to cover the fees that would leave me with less than what I paid.

The result? I never got my refund. What I got instead was a long lesson in how little Elgato cares about its customers or the laws they are supposed to follow.

Elgato/Corsair is not consumer-friendly, not creator-friendly, and absolutely not trustworthy. Think twice before you spend money with them, if they can treat paying customers like this over a simple app, imagine how they’ll handle bigger issues.

4/9/25: After 1 week of silence, Elgato finally responded, but only after my Trustpilot review went up. Classic damage control.

9/9/25: Elgato finally paid up via PayPal, covering all fees as promised. The end.

Elgato programmers are the pits and their support sucks! I purchased their $200 Steam Deck + mainly to control Spotify as this unit has 4 knobs. Well, Elgato programmers are so lazy they don't even create their own apps and instead rely on ONE third party developer who has a crappy Spotify app that will NOT install in Steam Deck +! When I tried to have Elgato support help me solve it not validating (a widely known issue) Spotify, he said well it doesn't work so you'll have to reach out to the app developer? WTAF Elgato?? You are too lazy or cheap (probably don't want to have to support software) to create a plugin for the largest streaming music service on the planet. Needless to say this unit and the HUB that goes with it are all being returned to Amazon in the morning. I hope you choke on returns!

I ordered the new Stream Deck scissor key unit. When I received it, the unit was faulty, as one key gets stuck and becomes unusable. I contacted their support and tried to return the item too but haven’t received a response from either yet. Terrible customer support — it seems the one stuck with a faulty unit is me.

Expérience misérable avec le logiciel s'affiche constamment en bas a droite de l'écran sans la posibilité de l'enlever

Bought about 400 dollars worth of lights, which would have been fine, if some genius hadn't thought it a great idea to not include any controls. Only works via wifi, which has broken on me many times, and since switching to a more modern router basically nothing works anymore.

Ah yes, I also had to order a replacement adapter at some point because it broke. Making it the first adapter in my life to ever break.

Reply to Elgato (cannot seem to actually reply, only edit)

The problem with the pairing issue is that I shouldnt have to think about pairing. Who builds a lamp that doesnt work without wifi 2.4? Why skimp out on a power button?

The adapter just broke. Low quality plastic. This shouldnt be a surprise to you, since you sell back up adapters, that were also sold out for a long time.

Bored of creating profiles for buttons for them to just stop working each time I restart. I wish I'd not bought the physical product if I had of known how buggy it would have been.

I bought the small 15-button Stream Deck and am really happy with it. Build quality is great, buttons are durable, the software is a bit clunky, but you only set it up once, after that it's just button mashing when you need it. Overall no issues from my side, support is also great.

I recently purchased two Elgato Key Lights to upgrade my streaming setup. While one of them connected seamlessly to the Elgato Control Center app and has worked great—providing excellent, adjustable lighting—the other one has been an absolute nightmare.

Right out of the box, the second light refused to connect. I’ve tried everything: resetting it multiple times, ensuring it’s on the same Wi-Fi network, following every troubleshooting step in the Elgato support guide, and even moving it closer to the router. Nothing works. The app repeatedly throws a “connection failed” error no matter what I do.

It’s incredibly frustrating to spend this much on high-end gear and have only 50% of it function properly. For a product aimed at professionals and content creators, I expected more stability and reliability—especially from a brand like Elgato.

Unless you’re lucky and both units work out of the box, you’re potentially in for a huge headache. I’ll be reaching out to support again, but so far, this experience has been disappointing and time-consuming. Buyer beware.