The Electric Heating Company Ltd Anmeldelser 

887
•
TrustScore 5 av 5

4,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

This is my 2nd time purchasing from these guys and I can't recommend them enough. Advice, service and support is unparalleled. JP was so patient with all my questions during product selection and hel... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Had an issue with an electric boiler and from start to finish John in technical support was excellent t and helped us diagnose and fix the issue, also had the relevant parts required out and delivered... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Today I have had a great experience with THE EHC , in poticular with one of there staff called John I rang this morning regarding my electric boiler tripping out due to being air locked after... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

THE AFTER SALES SERVICE IS SECOND TO NONE, NOTHING IS TO MUCH TROUBLE, THEY ANSWER YOUR PHONE CALLS AND EMAILS QUICKLY. THE ELECTRIC BOILER ARRIVED THE DAY AFTER IT WAS SENT. THE BOILER WORKS RE... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Leverandør av varmtvannsbeholdere
  2. også i
  3. Leverandør av varmeutstyr
  4. Leverandør av varmtvannssystemer
  5. Radiatorbutikk
  6. Varme- og kuldeentreprenør
  7. VVS-firma

Om The Electric Heating Company Ltd

Skrevet av virksomheten

Untitled-350-350px

The Electric Heating Company (EHC) are one of the UK's leading suppliers of electric heating and hot water products in the UK since 2005. Using our expert knowledge and experience, we have developed our product portfolio to accommodate almost any Central Heating and Hot Water requirement.

Our systems are designed to comply with the latest building regulations and Domestic Heating Compliance Guide as all our central heating products can be installed as fully controllable systems.

We are renowned for always putting the customer first and have won National customer service awards in recognition of our efforts. From initial enquiry to completed order we believe in focusing our attention on customer care. The personnel at The Electric Heating Company are approachable, very experienced and committed to ensuring you have the best available options when choosing your products. We take great pride in the level of customer service we provide.

Our product knowledge and product support are unrivalled in the heating and hot water industry. EHC is a one stop shop for the most comprehensive range of quality Electric Heating products such as the:

Comet & SlimJim Electric Boilers
DSR Combination Electric Radiators
Solaris, Edge, ecoSAVE and Visage Panel Heaters
Neptune Unvented Stainless Steel Cylinders and Water Heaters
Air Source Heat Pumps
Heating Controls and Accessories

Electric Boilers Electric Radiators Air Source Heat Pump Water Cylinders Boiler Spare Parts

Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

887 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har svart på 100 % av de negative anmeldelsene sine

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4,9

Alle anmeldelser

(887)

57 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Technical Inspiration

A technical advisor that took time to go through the issues and give clear concise advice. Businesses like mine rely on satisfied customers and EHC help this happen.

14. november 2024
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Svar fra The Electric Heating Company Ltd

Hi Simon

Thanks for taking the time to leave a review, we do try our best when it comes to customer service.

Vurdert til 4 av 5 stjerner

Good

Good, accurate service, happy with it.

8. november 2024
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Svar fra The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review. we strive to get 5 stars, is there anyway we could have made a difference with your experience.

Vurdert til 5 av 5 stjerner

Swift and easy ordering

Swift and easy ordering. Next day delivery with updates and follow up. Excellent service.

13. november 2024
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Svar fra The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review.

Vurdert til 5 av 5 stjerner

I have always specified EHC as they are…

I have always specified EHC as they are great electric boilers and have discovered today that the aftersales and technical support are as good as the products. Thank you John for going the extra mile for my customer - without having to be pushed!

19. november 2024
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Svar fra The Electric Heating Company Ltd

Hi Simon

Thanks for taking the time to leave a review, i will pass your kind words on.

Vurdert til 5 av 5 stjerner

Good quick service.

Telephone enquiries answered quickly and informatively.
The combi boiler I ordered arrived within two working days which is pretty good.

28. september 2024
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Svar fra The Electric Heating Company Ltd

Thank you for your review, Andrew.
We’re pleased to hear your enquiries were answered quickly and clearly, and that your boiler arrived within the expected timeframe. Your feedback is much appreciated.
Kind regards
The Electric Heating Company

Vurdert til 5 av 5 stjerner

Dealt with John in Technical regarding…

Dealt with John in Technical regarding a problem with our boiler. Excellent service and support. John assisted with getting us in contact with a technician to help, gave us helpful advice and went above and beyond. Thanks John.

15. november 2024
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Hi Sue

Thanks for taking the time to leave a review.

Vurdert til 5 av 5 stjerner

I had damaged my radiator remote…

I had damaged my radiator remote (dropped into water while decorating!) - John was able to source a replacement for me on the day I raised contact, and had it sent to me by courier. All round it was a great interaction with the company. Would also like to say the quality of the radiator is excellent, I have had it in operation for around 6 years now without even a hint of any issues.

24. oktober 2024
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Hi Kevin

Thanks for taking the time to leave a review.

Vurdert til 5 av 5 stjerner

EHC Technical

Thinking of fitting a new boiler, Spoke to John in technical today at EHC,
very helpful and informative, answered all my questions and concerns, not quite ready for the boiler yet but will certainly be going to this company.

7. november 2024
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Hi James

Thanks for taking the time to leave a review.

Vurdert til 5 av 5 stjerner

Excellent customer service

Rob and the rest of the technical team were very helpful in helping us configure the new comet pv with unvented cylinder. Thanks guys.

22. oktober 2024
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Hi Philip

Thanks for taking the time to leave a review

Vurdert til 5 av 5 stjerner

Good Company, customer service is excellent.

I manage a large private retirement development, many of the homeowners approached me seeking assistance with sourcing a Company that would change their heaters. I found EHC and as they are a local company I contacted them. It's been a great choice as they have removed older storage radiators and fitted modern electric heaters within many of the apartments. The homeowners are delighted, very pleased because the work was carried out on time and the fitters make no mess Special mention to Paul D. as he has carried out most of the work. I was that impressed that I actually had EHC fit two new radiators in my own home. I would highly recommend this company to anyone thinking of upgrading their heaters.

25. oktober 2024
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Svar fra The Electric Heating Company Ltd

Hi Stuart

Thanks for taking the time to leave a review, i will feed those kind words back to the team and also to Paul.

Vurdert til 1 av 5 stjerner

Slim Jim boilers keep failing

Slim Jim boiler failed in 2020, had to buy by a brand new one. Then the new boiler’s PCB (motherboard) failed last week. Unreliable product.

15. oktober 2024
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Svar fra The Electric Heating Company Ltd

Hello Zikara,

We’re sorry to hear about the issues you’ve experienced with your Slim Jim boiler. Customer satisfaction is essential to us, and we understand the frustration that comes with an unexpected breakdown.

While our Slim Jim boilers are designed and tested for reliability, it sounds like you’ve had a less-than-ideal experience. Your boiler is the beating heart of the heating system which is made up of a complexity of other products and components all of which work hard all year round. Boiler breakdowns can also be the result of things going wrong elsewhere in your heating system from electrical issues to water quality. We are committed to supporting our customers during these times and our Technical Support team are always on hand to provide guidance and advice.

Thank you for sharing your feedback. It helps us to continually improve and provide the best service possible."

Best Regards

The Electric Heating Company Ltd

Vurdert til 5 av 5 stjerner

What a company customer service is…

What a company customer service is second to none!

John in Technical is a Top Bloke!

Had problems all week with my boiler but they sorted it 👍👍

11. oktober 2024
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Hi Mark

Thanks for taking the time to leave a review.

Vurdert til 5 av 5 stjerner

Great service

Two years ago I purchased five German radiators from the EHC and have had a great experience every time I contacted them. Customer service and technical support staff are all a joy - very helpful, accessible and personable.

Recently, I've realised I needed an additional (final) radiator in the same range. As its cost was near prohibitive, I felt I had to approach them and was delighted that the company was able to offer me a discount for OAPs affected by the loss of winter fuel allowance.

3. oktober 2024
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Svar fra The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review, i will pass the kind words on to our team.

Vurdert til 5 av 5 stjerner

Dealt with Craig whose customer service…

Dealt with Craig whose customer service was top notch regarding a 3 phase electrical boiler. Nothing was too much of a problem and his advice and knowledge are second to none. Brilliant company to deal with who know their stuff. Highly highly recommended.

3. oktober 2024
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Svar fra The Electric Heating Company Ltd

Thank you for your review.
We’re pleased to hear Craig was able to support you with clear advice and knowledgeable service. Your recommendation is very much appreciated.
Kind regards
The Electric Heating Company

Vurdert til 5 av 5 stjerner

Visage Heater

Have only just unpacked my new heater today. Is now in the wall and working perfectly.
Delivery was just a couple of days after ordering. The van driver took it off the pallet and carried into our hall.
We now have four visage heaters. This one was to replace an old storage heater in the kitchen which only gave up working this year.

9. september 2024
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Svar fra The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review.

Vurdert til 5 av 5 stjerner

Tried to source a replacement Controller

Tried to source a replacement controller for some heaters....this was the only company who responded in person....fantastic. After an exchange of a few emails, and photos, John called me back and guided me to the required controller on their website...Fantastic Service !!

27. september 2024
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Hi Richard

Thanks for taking the time to leave a review.

Vurdert til 5 av 5 stjerner

Customer service was outstanding

Customer service was outstanding, delivered quickly and packed well. Hasn't been cold yet to test it to it's full potential. However looks good and easy to install

15. september 2024
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Svar fra The Electric Heating Company Ltd

Hi Ian

Thanks for taking the time to leave a review.

Vurdert til 5 av 5 stjerner

Love the product

Love the product, love the service and aftercare more

25. september 2024
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Hi Hussnean

Thanks for taking the time to leave a review.

Vurdert til 5 av 5 stjerner

Fantastic assistance and advice from…

Fantastic assistance and advice from John (Product Support Engineer), who was incredibly helpful, patient and understanding who helped me reset our boiler and got it all working again. I could not have done it without him!
Thanks again John.

13. september 2024
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Hi Nicole

Thanks for taking the time to leave a review.

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