Having owned a Navigator each for my wife and myself, we unfortunately had a breakdown, in one . I contacted E-Foldi and had the immense pleasure of dealing with Wayne in the Sales Department , ( wh... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Good evening I would just like to say that my experience dealing with Efoldi was outstanding . It was the most informative and quick response I've had from any customer service. The gentleman in the... Vis mer
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Tom and the team at eFOLDi made buying the Compass so easy. The customer service from the start was excellent. The in home Demo was completely pressure free with Tom explaining all the features. Allow... Vis mer
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eFOLDI rep, Cliff Bingley, came to our house to demonstrate the Compass model. I needed something that is light enough for me to lift into our car boot and the Compass model proved easy to lift and f... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Award Wining eFOLDi lightweight electric folding mobility scooter. Buy Online.
Kontaktopplysninger
Storbritannia
- www.efoldi.com
4,6
Enestående
258 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
No hard sell.
Cliff was kind and patient. He answered all our questions clearly. He demonstrated the e-foldi several times so that my husband could feel confident that he would be able to manage it. He ensured my husband could get on and off it , before making a decision to purchase it. There was no hard sell. I felt confident that Cliff would not have processed the order, if he didn't think the e-foldi is suitable for my husband's needs.
7. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you for your kind words. We're so glad Cliff was able to support you with patience and care. It's great to hear your husband felt confident and well-informed before making a decision. We truly appreciate your trust and are here if you need anything in the future!
Kind regards,
eFOLDi
Brilliant service Martin was great.
30. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you so much for your kind words! We're thrilled to hear you had a brilliant experience.
Buying the new eFoldi compass
Rang about did eFoldi do a 4-wheeler as my condition had made the Explorer no longer ideal. Was told about the new Compass. Cliff turned up to demonstrate within two days. He was punctual. polite, and helpful. The Compass fitted my new needs and I should take delivery on Wednesday.
27. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you so much for sharing your experience! We’re delighted to hear that the eFoldi Compass is a great fit for your new needs. It’s wonderful to know that Cliff was able to assist you so promptly and provided such helpful, courteous service. We hope you enjoy your new Compass and that it brings you greater comfort and freedom. If you need anything else, we’re always here to help!
Kind regards,
eFOLDi
Buyer beware
I’m a qualified electrical engineer and ran a circuit board testing company for 15 years. I have had an Efoldi 1.5 for 4 years and loved every minute of it. However on more than one occasion I’ve had to look at the electrics mainly for wires coming out of connector blocks. Also a couple of years ago after in flight damage I replaced the speed switch and throttle. I bought identical parts on line for a fraction of the cost efoldi wanted and they’ve worked perfectly. Then the scooter suddenly lost all power and I got into the electrics to see if I could sort it out. I then fully realised what an amateur structure it was based on. It was typical of a Chinese toy manufacturer. I asked efoldi for a schematic or wiring diagram and was told they didn’t have one. I asked if I could contact the manufacturer and told they were the manufacturer but they still didn’t have a wiring diagram. I was told their skilled engineers would be able to sort it out and as I was helpless I sent it for repair. To save their engineers time, rather than reassemble it I explained it in all in a letter. It was all completely misunderstood and they accused me of using it with all the electrics exposed. I was told before they could begin to find the fault they would have to replace all the parts I had fitted including the headlight. It was suggested buying one of their reconditioned models would be cheaper than the cost of a repair. I now think their skilled engineers are merely assemblers and are not capable of fault finding. I do not want to detract from my opinion of the scooter..apart from the lack of up to date electrics…without a doubt, it is one of the best on the market but it is like a TV or washing machine if there is a fault get another one, the cost of repair is too expensive.
After I’d decided to forego the repair I arranged to have the scooter collected by DPD and returned. I did not receive the shipment and DPD say they had returned it to Efoldi because of either a missing label or bad paperwork. Efoldi have said they didn’t receive it so nobody knows where it is.
28. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Hi Mr Emerson,
Thank you for taking the time to share your feedback, and for your kind comments about the performance of your eFOLDi 1.5 over the last four years. We're genuinely pleased to hear how much independence and enjoyment it has brought you.
We’re sorry that your recent repair experience didn’t meet expectations and understand how frustrating it must have been, particularly when trying to resolve the issue yourself.
While we completely respect your technical background, we do have to prioritise safety and regulatory compliance. This means we’re unable to release internal wiring diagrams or support non-authorised repairs — even when third-party components appear identical — to ensure continued product safety, reliability, and insurance validity.
When the scooter was returned to us in a partially dismantled state, we couldn’t proceed with diagnostics without first replacing non-standard parts. Our intention was never to cause frustration, but rather to ensure our engineers were working from a known, safe baseline before beginning any fault-finding work.
Regarding the delivery issue — although the return was arranged independently, making it outside our usual courier agreement and insurance with DPD (which limited our ability to track or escalate the issue directly), we did everything we could to assist and are pleased that this issue is now resolved, with your scooter returned safely to you.
We do remain available to help however we can, should you need anything further, and we truly value your continued support and candid feedback, which helps us improve both our service and communication.
Kind regards,
eFOLDi
eFoldi's representative,Cliff
eFoldi's representative,Cliff, was extremely helpful and also very understanding of my husband's disabilities.
25. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you for your kind feedback. We’re so pleased to hear that Cliff was able to provide such helpful and understanding support. If there’s anything else we can do to support you and your husband, please don’t hesitate to reach out.
Kind regards,
eFOLDi
Fantastic company
Fantastic company. Craig was absolutely brilliant, polite, professional and answered all questions. I thank him so much for such an amazing demonstration, and making life so easy for my dad. I would highly recommend them to anybody.
23. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you for your wonderful review! We're so pleased to hear about your positive experience with Craig. It’s great to know he was able to provide such a professional and helpful demonstration, making things easier for your dad. Your kind words and recommendation mean a lot to us. If you ever need anything in the future, we’re always here to help!
Kind regards,
eFOLDi
My elderly father
My elderly father, aged 86 was very interested in these after seeing a TV advert. Very easy to order the brochure, also organize a non obligation home demonstration. A lovely man called Cliff came, on time. He showed us the explorer and the lite mobility scooters. Unfortunately my father did not think either were suitable. Unfortunately at his age, although not many clicks to open and close it, too many for him.
18. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you for your feedback. We're glad Cliff was able to provide a helpful and timely demonstration. Sorry to hear the scooters weren’t quite right for your father, but we completely understand. If we can help in the future, please don’t hesitate to reach out.
Kind regards,
eFOLDi
Absolutely first class service from…
Absolutely first class service from first phone call to fixed chair. Amazing people and company
17. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you so much for your kind words! We're thrilled to hear you had a great experience from start to finish. It was our pleasure to help, and we truly appreciate your support. Don’t hesitate to reach out if you need anything in the future!
Kind regards,
eFOLDi
Fast Efficient Economical repair…
Fast Efficient Economical repair service.
Brian and Darren were extremely helpful when I booked in my used ‘eFOLDI Explorer’. The repairs were made very quickly and I was soon on my way with a fully working scooter. Thank you for caring even though I did not buy from New. Highly Recommended. True customer service.
16. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you for your fantastic review! We're so pleased to hear that Brian and Darren were able to get your eFOLDi Explorer back up and running quickly. It means a lot to us that you felt well cared for, regardless of where you purchased your scooter. Providing genuine customer service is what we’re all about, and your kind words truly affirm that.
Kind regards,
eFOLDi
Just bought an efoldi explorer
Just bought an efoldi explorer. It was demonstrated to me by Cliff. He was very knowledgeable, not pushy and a good laugh. If you are in the market for a mobility scooter I would highly recommend this company.
17. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you so much for your kind review! We're thrilled to hear that you're enjoying your new eFOLDi Explorer and had such a positive experience with Cliff. He’ll be delighted to know his knowledge and friendly approach made a difference. We really appreciate your recommendation and are always here if you need any help in the future.
Kind regards,
eFOLDi
I have to once more comment on the…excellent service from Craig Pankhurst service
I have to once more comment on the excellent service we had and continue to have from Craig Pankhurst.
Even though we purchased the Efoldi lite in February 2025, while trying to book a cruise we needed specification on Amp and wattage, as we didn't have info with us we gave Craig Pankhurst a quick call he kindly sent info needed. Craig Pankhurst definitely gets 5* from us.
16. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you so much for your wonderful feedback! We're thrilled to hear that Craig Pankhurst provided such excellent service not only during your initial purchase of the eFOLDi Lite but also well after, when you needed additional information. It's great to know he was able to assist quickly and effectively, helping to make your cruise planning smoother. We'll be sure to pass along your kind words to Craig he’ll be delighted to know he earned your 5-star rating! Wishing you a fantastic cruise and continued enjoyment of your eFOLDi Lite.
Warm regards,
eFOLDi
The eFoldi model we were interested in…Explorer
The eFoldi model we were interested in was the explorer. It handled our 20mm gravelled drive better than the Lite and its speed and ground clearance was well up to our needs. We were less keen on the foot rests moving with the steering and my wife's new knee did not allow her to stand astride the scooter before sitting otherwise we would have ordered one. Cliff, the company rep, could not have been more helpful and patient and we may well go back to him in an attempt to resolve our difficulties as the patient's recovery progresses
9. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you for taking the time to share your detailed feedback about the eFoldi Explorer. We're glad to hear that the model met your expectations in terms of handling, speed, and ground clearance.
We understand that the steering-linked footrests and the need to stand astride the scooter presented some difficulties, particularly given your wife's recent knee surgery. Your concerns are completely valid, and it's great to know Cliff was able to offer helpful and patient support during your visit.
I find the company excellent
I find the company very good. When Cliff there demonstrator arrived he was very good at his job. He demonstrated the scooter very well. We spent just over 1 hour teaching me how to how to set the scooter up and put the scooter back into the suitcase position. I would like say Cliff is about the best demonstrator I had the pleasure to meet he was very thorough out the demonstration. The efoldi is the best scooter I have I have purchased
3. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that you had such a positive experience with our company and with Cliff in particular. It's great to know that he took the time to thoroughly demonstrate the eFOLDi scooter and ensure you felt confident using it. We're also very glad you're enjoying your eFOLDi. If you ever need any further support, we're always here to help.
eFoldi Explorer
I purchased the Explorer because it was advertised for rough terrain, and golly it is amazing. I had Tom to visit to show me the machine and he was so patient with me.
My Explorer is my new best friend
2. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you so much for your kind words! We're absolutely thrilled to hear that you're loving your eFOLDi Explorer and that it's living up to its promise on rough terrain. It’s great to know that Tom was able to support you with patience and care—he’ll be delighted to hear your feedback. We’re so happy the Explorer has become your new best friend. Wishing you many more adventures ahead!
eFOLDi are a caring and professional company.
I’ve got the Navigator powered chair and I love it! Right from the initial contact with eFOLDi to the pleasant sales chap who visited and demonstrated all the products so thoroughly, and the fast delivery… tip top experience all round! I can highly recommend eFOLDi.
30. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you so much for your kind words! We're delighted to hear that you love your Navigator and had such a positive experience from start to finish. Our team takes great pride in being helpful, professional, and attentive, so it's wonderful to know that came through. Your recommendation means the world to us!
Customer selection
After just very carefully watching your TV advert, again. I'm just wondering why your advertising is NOT aiming your product at black people. I look at it and feel that it is either unconscious bias, or a choice to not want people of colour using your product. You are excluding a huge percentage of customers who will not consider your product when it comes to buying any mobility products. I am potentially, one of those customers
1. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you for your feedback. We’re sorry that our TV advert gave you the impression of underrepresentation, that would never be our intention. To clarify, both the full length (minute 22) and shorter version (16 seconds) of our current TV campaign do feature individuals from diverse ethnic backgrounds, as we believe it’s vital that our advertising reflects the varied communities we serve. You’ll also find this reflected on our website, where we’ve included a range of users to better represent the wide community we serve.
We firmly believe that representation matters and aim to ensure our marketing reflects the diversity of our customers. We're grateful that you’ve raised this, as it reinforces the importance of us continuing to get it right.
My eFOLDi navigator is a wonderful…
My eFOLDi navigator is a wonderful piece of equipment. My mobility isn’t what it used to be and it has given me my freedom back. I can now go out with my friends,see my grandchildren and go to the park with them. Amazing product !!
29. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you for your lovely review! We're so happy to hear that your eFOLDi Navigator has helped restore your independence and allowed you to enjoy those special moments with your friends and grandchildren. That’s exactly what we strive for — making everyday life easier and more enjoyable. Here's to many more joyful outings!
Love love love my eFOLDi Lite
Love love love my eFOLDi Lite. it’s given me a new lease of life. Having the solid tyres is a lifesaver, no more anxiety about getting a puncture whilst out and about and the armrests make is so comfortable!
28. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you so much for your wonderful review! We're absolutely thrilled to hear how much you're loving your eFOLDi Lite and that it’s made such a positive difference in your life. It's great to know the solid tyres and armrests are providing both peace of mind and comfort. Wishing you many more smooth and worry-free adventures!
The brakes are useless once on…
The brakes are useless once on transport. I take buses and every turn means I’ve got to grip hold tight as despite having both on I start to move about. On one occasion I was sent flying to the other side and almost hit a service dog and its owner.
The takeover section is a bad design as you have to use a thumb to push the device and at the same time try to negotiate pushing the efoldi around using the handles, you can’t do both making it awkward. Recommendation: It would have been better if the go forward etc was on the side of the handle.
You can’t put a back pack to carry things on the back as this then has the tendency to fall backwards.
It also has the tendency to easily go out of control depending upon the surface. Can’t always be on smooth areas because only places like arcades have them.
Tried talking to customer services about issues but nobody picks up.
The upside is I get to go out after 4yrs. Have had wheelchair but carer found hard to push me around even the slightest incline or rough surfaces, also limited where we could go.
Despite issues with the takeover part, it does make it easier for difficult surfaces and awkward sections like curbs, not all are flat enough or none at all. At crossings or door areas that are made at the start up and down, too raised, these are all times needed for takeovers plus buses are narrow to negotiate when entering, also drivers don't use the down to curb pressure so it’s uphill slightly but enough to get out of control.
I’ve just chosen one date but issues are every Tuesday when I’m taken out and have been since getting the efoldi
6. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you for taking the time to share your experience with the eFOLDi. We sincerely appreciate your detailed feedback and are truly sorry to hear about the challenges you’ve faced.
Regarding your concern about stability on public transport: please note that the eFOLDi scooter is not designed to be used while seated during transport. For safety reasons, we strongly advise that the scooter be folded and secured when on buses or similar modes of transport. Remaining seated on the scooter in a moving vehicle can be unsafe, as the brakes are not intended to hold position in that context, particularly during turns or sudden movements.
Despite the issues you've mentioned, we're genuinely glad to hear the eFOLDi has helped restore some independence and allowed you to get out and about again after such a long time. That means a great deal to us
Sorry to hear you are unable to get hold of customer care team. Our contact number is: 0203 143 5168 or email us on hello@efoldi.com and we will be happy to help with your issues. Our opening times are Monday - Friday 8:30am - 5pm.
Great Navigator power chair !
I loved the home demonstration and how the products were presented to me. EFOLDi clearly listened to my needs and the Navigator power chair is just great.
14. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra eFOLDi
Thank you for your wonderful feedback! We're so glad you enjoyed the home demonstration and felt that your needs were truly listened to. It's fantastic to hear that the eFOLDi Navigator power chair is a great fit for you.
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